As part of the Mekari ecosystem, Mekari Qontak guarantees robust data security, privacy protection, and service reliability in every customer interaction.
We adhere to the highest security standards to ensure constant protection and integrity for your business data.
Customer data is encrypted with TLS 1.3 while in transit and AES-256 while at rest, ensuring data integrity and confidentiality.
We enforce Role-Based Access Control across the full Access Control Lifecycle, with every activity strictly documented.
Our security monitoring and incident response system (SMIR) rapidly detects and resolves potential security threats.
Regular internal and external audits and penetration tests (VAPT) by independent vendors accredited by BSSN/API.
We guarantee data availability and service continuity with automated backups and a robust Disaster Recovery Plan.
Certified to the ISO/IEC 27001:2022 international standard, Mekari Qontak guarantees superior information security.
Our top-level data security and performance are validated by recognized global technology partners and official certification authorities.
Mekari Qontak is certified by BSI Group (IS Certificate Number 656453) for adhering to international information security standards covering policies, procedures, and data protection.
Mekari Qontak is officially registered as a Private Electronic System Provider (PSE) under PT Qontak Tumbuh Makmur according to Komdigi RI regulations.
Mekari Qontak is an official Meta Business Partner (Messaging Solutions) and a trusted provider of WhatsApp Business integration in Indonesia.
Mekari Qontak ensures all data management activities comply with applicable laws and regulations.
Mekari Qontak is committed to complying with Law No. 27 of 2022 regarding Personal Data Protection.
Data collection, storage, processing, and deletion are handled with robust technical measures and regulatory adherence.
Customers retain full authority to manage access, edit, export, and data deletion requests according to applicable terms.
Our ongoing investment in security, governance, and regulatory compliance ensures the Mekari Qontak platform meets the needs of businesses of all sizes within the Mekari ecosystem.
Absolutely. Mekari Qontak prioritizes the security of sensitive customer and stakeholder data against privacy threats.
Our system is ISO/IEC 27001:2022 certified, meeting international standards through top-tier cloud infrastructure. This includes TLS 1.3 and AES-256 encryption, secure server architecture, and rigorous VAPT (Vulnerability Assessment and Penetration Testing) conducted by independent, BSSN/ASPI-accredited vendors.
With regular system backups and recovery protocols, you can trust that your data is always protected from unauthorized or malicious access.
Yes. Mekari Qontak is certified ISO/IEC 27001:2022 by BSI Group, the international standard for information security management systems. This certification guarantees secure and measurable data storage, processing, and exchange.
Yes. Mekari Qontak is officially registered with Ministry of Communication and Digital Affairs (Komdigi RI) as a Private Scope Electronic System Operator (PSE) under PT Qontak Tumbuh Makmur since 18 August 2025. This registration demonstrates our full compliance with Indonesian data regulations.
Mekari Qontak guarantees a 99.9% uptime SLA, backed by 24/7 real-time monitoring and auto-recovery mechanisms for system stability. Our infrastructure uses multi-zone redundancy to prevent system service disruptions, ensuring high availability and minimal downtime.
Yes. Mekari Qontak automatically performs regular data backups to ensure the integrity and security of our users’ information, as we recognize the critical importance of data preservation.
We also accommodate specific data backup requests from customers and provide full assistance in restoring data from our backups. In the event of any unforeseen issues, we have robust protocols in place to recover your data quickly and efficiently.
Mekari Qontak complies with relevant data protection regulations in accordance with Indonesian government legislation, specifically the PDP Law (UU PDP), while also adhering to GDPR (EU) standards.
Mekari Qontak is strictly committed to protecting all user information and data privacy. Our data collection and usage processes are transparently detailed in our Mekari Qontak Privacy Policy and Terms of Service, and are legally secured through Data Processing Agreements (DPA).
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