Automate chats, notifications, and customer interactions with Official WhatsApp Business API

WhatsApp Business API is Meta’s official API-based communication platform that lets medium and large businesses send and receive WhatsApp messages at scale. Because the account is verified with a blue tick, every message carries your business identity and builds customer trust from the first reply. The API has no interface of its own, so it connects directly to business software such as CRM, help desk, or AI chatbot tools.

Mekari Qontak offers WhatsApp Business API as an official Meta business partner, complete with the dashboard, CRM software, and ai chatbot your team needs to start right away.

An official provider keeps your number compliant with Meta policy, which lowers the risk of being blocked.

Mekari Qontak also combines its WhatsApp API with CRM, AI chatbots, and omnichannel inbox, so your team gets more than message delivery.

The regular WhatsApp Business app runs on limited devices and has no multi-agent or advanced automation support.

On the other hand, WhatsApp Business API lets many agents handle thousands of conversations on one number, connects to chatbots and CRM, and sends broadcast campaigns with Meta’s official and approved templates.

The WhatsApp Business API gives businesses four capabilities that the free WhatsApp Business app does not have.

• Cloud API hosting, meaning the API runs on Meta’s own servers, so there is no server to maintain and new features arrive automatically
• Unlimited users, so multiple agents and departments can work from the same phone number at the same time
• Advanced automation, including automated workflows, smart routing, and AI chatbots that handle common questions
• System integration, which syncs conversations with CRM, help desk, and commerce tools so customer data updates automatically
• Bulk messaging via WhatsApp Blast, letting you send notifications such as shipping alerts, payment reminders, and promotions to thousands of contacts at once

On Mekari Qontak, these capabilities arrive ready to use. Agent assignment, AI chatbot, CRM sync, and broadcast are configured from one dashboard, so your team does not need a developer to start.

The WhatsApp Business API works differently from an app you install.

• No app download, because the API has no interface of its own. You access it through Meta or an official partner, which supplies the dashboard your team actually works in
• Pre-approved templates, required whenever your business starts a conversation first. Meta reviews and approves each template before it can be sent
• A 24-hour window, which opens once a customer replies or messages you first. Inside that window your agents can respond freely without template restrictions

On Mekari Qontak, all three run in one place. Incoming chats are routed to the right agent or answered by an AI chatbot, then recorded in CRM platform as leads or deals. Template submission to Meta is handled for you, the dashboard flags which conversations are still inside the 24-hour window, and every conversation is tracked in a real-time report.

Yes. Mekari Qontak provides WhatsApp broadcast or WA blast for the WhatsApp API, allowing you to send mass messages such as promotions, reminders, or important notifications to thousands of contacts at once.

Every message uses Meta-approved templates to keep quality and compliance intact.

Yes. WhatsApp Business API from Mekari Qontak is designed with security in mind. Messages are encrypted, ensuring the data privacy and security of your communications with customers.

Pricing for the official WhatsApp API on Mekari Qontak starts from IDR 400,000 per user/month, depending on the package type and number of users. You’ll also receive activation support, training, and implementation assistance.

The WhatsApp Business API fee is included in all Mekari Qontak packages, including Qontak Broadcast, Qontak Sales Suite, Qontak Service Suite, and Qontak 360.

Every plan already includes the following at no extra cost:

• Official WhatsApp Business API, covering chat, call, group, flow, and catalog
• Blue tick verification and number masking, so your business identity is visible in every conversation
• Omnichannel inbox for Instagram, Facebook, WhatsApp, Line, X, Telegram, and Google Business, plus Tokopedia and Shopee for up to two stores
• WhatsApp and email broadcast with a daily, weekly, and monthly campaign planner
• Agentic AI and NLP chatbot with unlimited FAQ
• Customer Data Platform and unlimited monthly unique visitors, so there is no per-contact charge.

What changes between plans is capacity, such as the number of active AI agents and monthly AI dialogs, not access to the features themselves. Meta also charges its own messaging fee per delivered template message, grouped into utility, authentication, and marketing categories, and that fee applies with any provider you choose.

WhatsApp Business API expands your reach and enables a personalized sales approach. It allows for faster response times, which can lead to higher conversion rates. Additionally, with its bulk messaging feature, you can manage your campaigns efficiently.

Yes. Mekari Qontak WhatsApp API software automates welcome messages, answers to common questions, payment reminders, and lead follow-ups, so your team can focus on conversations that need a human touch.

Mekari Qontak offers dedicated support for businesses using WhatsApp Business API. Our team is here to assist with onboarding, technical support, and any questions you may have.

WhatsApp Business API fits many industries, including retail, e-commerce, financial services, healthcare, and hospitality. However, some business categories are restricted by Meta. You can check your eligibility in the WhatsApp Business Commerce Policy.

Absolutely. WhatsApp Business API is suitable for businesses of all sizes, including small businesses and SMEs. It provides an opportunity for smaller enterprises to engage with their customers in a personal and efficient way, leveling the playing field with larger competitors.

As a business owner, you must fulfill specific requirements to register for and use the WhatsApp Business API.

To begin the official registration process through Mekari Qontak, please prepare the following items:

1. Facebook Business Manager Account: A verified account to manage your business identity on Meta’s platform.
2. Business Legal Documents: Official documentation such as a Business Identification Number (NIB), Trade Business License (SIUP), or Company Registration Certificate (TDP).
3. Official Website and Email: A professional website and a business email address, both sharing the same domain (e.g., name@yourcompany.com).

Typically, the WhatsApp API registration process takes 5 to 7 working days. The process consists of two main stages:

1. Facebook Business Manager Verification (2-5 days): Meta reviews your business documents to verify your company’s legitimacy.
2. Display Name and Official Number Approval (2-3 days): WhatsApp reviews your chosen display name and phone number to ensure they comply with their guidelines.

Yes, you can. You can upgrade your standard WhatsApp Business account to the official WhatsApp Business API by registering your number through Mekari Qontak.

Getting started is easy. Simply click the “WhatsApp Sales” button, and our team will guide you through the entire process. You’ll be up and running with the service in no time!