5.0
Gartner reviews
4.7
G2 reviews
Mekari Qontak's official WhatsApp Business API helps improve customer communication efficiency with automated features, such as services, promotional offers, and reminders.
WhatsApp Business API optimizes the work efficiency of various teams and functions.
Comprehensive features to maximize end-to-end customer interactions from the acquisition process, sales optimization, to customer service.
Seamless integration to various software powered with Open API for the marketing, sales, and customer support needs of all industries and business sizes.
Certified with international standard ISO 27001 security, registered with Kominfo, and is an official partner of Meta and WhatsApp Business.
"It used to take us two hours to respond to chats. Now, we can handle all inquiries from WhatsApp and Instagram in less than five seconds."
The WhatsApp Business API is Meta’s official solution designed for medium to large-sized businesses to manage customer communications automatically and professionally. This Mekari Qontak WhatsApp API enables mass messaging, automated responses, CRM integration, and multi-agent management all within a single dashboard.
Regular WhatsApp can only be used on a single device and doesn’t support multi-agent or feature automation. Meanwhile, the WhatsApp Business API allows businesses to respond to thousands of chats simultaneously, connect with chatbots and CRMs, and create broadcast campaigns using official templates from Meta.
Through Mekari Qontak, the WhatsApp API directly connects to the CRM platform, AI chatbots, and omnichannel systems. Incoming chats can be automatically routed to agents, answered by the chatbot, and recorded in the CRM as deals, with performances tracked through a real-time dashboard.
Yes. Mekari Qontak provides a broadcast feature for the WhatsApp API, allowing you to send mass messages such as promotions, reminders, or important notifications to thousands of contacts at once. All messages are sent using Meta-approved templates to maintain quality and compliance.
The WhatsApp Business API is included in all Mekari Qontak packages, from Broadcast, Sales Suite, Service Suite, to Qontak 360. Each package is designed to suit your business needs (marketing, sales, or customer service) and includes official WhatsApp API features, CRM integration, and other feature automations.
Prices start at IDR 400,000 per user/month, depending on the package type and number of users. You’ll also receive activation support, training, and implementation assistance.
Whatsapp sales
