5.0
Gartner reviews
4.7
G2 reviews
Mekari Qontak's official WhatsApp Business API helps improve customer communication efficiency with automated features, such as services, promotional offers, and reminders.
WhatsApp Business API optimizes the work efficiency of various teams and functions.
Comprehensive features to maximize end-to-end customer interactions from the acquisition process, sales optimization, to customer service.
Seamless integration to various software powered with Open API for the marketing, sales, and customer support needs of all industries and business sizes.
Certified with international standard ISO 27001 security, registered with Kominfo, and is an official partner of Meta and WhatsApp Business.
"It used to take us two hours to respond to chats. Now, we can handle all inquiries from WhatsApp and Instagram in less than five seconds."
The WhatsApp Business API is Meta’s official solution designed for medium to large-sized businesses to manage customer communications automatically and professionally. This Mekari Qontak official WhatsApp API enables mass messaging, automated responses, CRM integration, and multi-agent management all within a single dashboard.
WhatsApp Business API from Mekari Qontak offers a direct and convenient channel to engage with customers. It allows for personalized communication, faster response times, and the ability to reach a wider audience. Plus, it’s integrated seamlessly into Mekari Qontak for a complete omnichannel experience.
Regular WhatsApp can only be used on a single device and doesn’t support multi-agent or automation feature.
Meanwhile, WhatsApp Business API empowers your team with multi-device and multi-agent support to manage thousands of conversations at once. It seamlessly integrates with chatbots and CRM for automation and enables the creation of broadcast campaigns using Meta’s official templates.
Through Mekari Qontak, the WhatsApp API directly connects to the CRM platform, AI chatbots, and omnichannel systems. Incoming chats can be automatically routed to agents, answered by the chatbot, and recorded in the CRM as deals, with performances tracked through a real-time dashboard.
Yes. Mekari Qontak provides a broadcast feature or WA blast feature for the WhatsApp API, allowing you to send mass messages such as promotions, reminders, or important notifications to thousands of contacts at once. All messages are sent using Meta-approved templates to maintain quality and compliance.
Yes. WhatsApp Business API from Mekari Qontak is designed with security in mind. Messages are encrypted, ensuring the data privacy and security of your communications with customers.
Pricing for the official WhatsApp API on Mekari Qontak starts from IDR 400,000 per user/month, depending on the package type and number of users. You’ll also receive activation support, training, and implementation assistance.
The WhatsApp Business API fee is included in all Mekari Qontak packages, including Qontak Broadcast, Qontak Sales Suite, Qontak Service Suite, and Qontak 360. Each package is designed to suit your business needs (marketing, sales, or customer service) and includes official WhatsApp API features, CRM integration, and other feature automations.
WhatsApp Business API expands your reach and enables a personalized sales approach. It allows for faster response times, which can lead to higher conversion rates. Additionally, with its bulk messaging feature, you can manage your campaigns efficiently.
Absolutely. With Mekari Qontak’s integration, you can automate messages to streamline your operations. This includes welcome messages, responses to common inquiries, and more.
Mekari Qontak offers dedicated support for businesses using WhatsApp Business API. Our team is here to assist with onboarding, technical support, and any questions you may have.
No. While WhatsApp Business API can be customized for various industries including e-commerce, financial services, hospitality, and more, not all businesses are eligible to use it.
Certain industries are restricted from registering for the official WhatsApp Business API. You can check your business eligibility by reviewing the WhatsApp Commerce Policy.
Absolutely. WhatsApp Business API is suitable for businesses of all sizes, including small businesses and SMEs. It provides an opportunity for smaller enterprises to engage with their customers in a personal and efficient way, leveling the playing field with larger competitors.
As a business owner, you must fulfill specific requirements to register for and use the WhatsApp Business API.
To begin the official registration process through Mekari Qontak, please prepare the following items:
Typically, the WhatsApp API registration process takes 5 to 7 working days. The process consists of two main stages:
Yes, you can. You can upgrade your standard WhatsApp Business account to the official WhatsApp Business API by registering your number through Mekari Qontak.
Getting started is easy. Simply click the “WhatsApp Sales” button, and our team will guide you through the entire process. You’ll be up and running with the service in no time!
Whatsapp sales
