Streamline customer support with Mekari Qontak's sales helpdesk
Use sales helpdesk to keep track of customer requests in one place. Team can better organize and manage tickets, prioritize work, and find resolutions faster.
- Streamline customer support with helpdesk sales
- Alwaysquerading as a superhero for your customers with 24/7 assistance
- Keep a close eye on customer service with a unified tracking system
- A one-stop shop for all customer inquiries with integrated channels
More than 3,500+ businesses use sales helpdesk from Mekari Qontak
Advantages of using sales helpdesk software
Faster response
Automatically answer incoming inquiries with the help of bots, providing instant support.
24/7 availability
Customers can reach out for support anytime, anywhere with any issues.
Better decisions
Stay ahead of the game by using accurate service activity reports, accessible in real time.
Access from anywhere
With all channels integrated and accessible on mobile, response to customers inquiries easily.
Enhance satisfaction
Respond to customer queries faster with the help of self-service options and automated asnwers
Speed up customer service with Mekari Qontak's sales helpdesk
- Never miss a customer query with 24/7 automatic chatbots
- Prioritize important customer messages and set reminders to keep your team on track
- Ensure a quick response to customers by automatically routing requests to the right agent
Say goodbye to subpar customer service
- Confusing customers service processes frustrate prospects
- Long wait and response times due to limited agent availability
- Unanswered requests pile up and opportunities are missed
Upgrade to a better customer experience
Mekari Qontak's sales helpdesk delivers top-notch customer support
Quickly resolve customer inquiries and maximize sales opportunities through efficient helpdesk management
Streamline transaction processes
- Enhance service efficiency with the automated capabilities of a sales helpdesk system
- Reduce workload for agents, freeing up time for cross-selling and selling efforts
- Build stronger customer relationships using interaction history for personalized messaging
Lost sales opportunity
- Bad customer service leads to lost deals
- Unhappy customers migrate to competitors
- Overburdened agents lead to subpar performance and missed opportunities
Increase sales potential with the sales helpdesk software
Monitor and optimize customer service efforts with an interactive dashboard that tracks all activities
Make informed business decisions with the ability to customize reports for quick and easy reference
Track all activities in real time
- View all tickets in one unified dashboard, making it easy to answer
- Integrate all channels into one system that facilitates monitoring of service performance
- Monitor and evaluate business activities in one interactive real time dashboard from anywhere
Sales service activity unlocked
- Pressured to oversee the service because the data still needed to be renewed
- Decisions made are often inaccurate due to inaccurate data
- Performance and productivity decreased because of the difficulty in monitoring them
Make better business decisions
What is sales helpdesk?
A sales helpdesk is a system that helps the sales team serve customers. This application manages complaints, requests, and inquiries from customers. The system will automatically record all such interactions, and the sales team can contact them immediately.
Helpdesk software provides customers with information about their purchased products or services. It also offers support when customers run into problems or need help.
Who uses Helpdesk?
The helpdesk is mostly used by B2B and B2C businesses or professionals. They come from all industries, such as real estate, SaaS, tourism, e-commerce, and many more.
All customer service departments use Helpdesk software. They are use it for assigning tasks, controlling work quality, and reviewing reports. They also use it to answer customer questions automatically.
What are the benefits of a sales helpdesk?
- Significantly improve customer satisfaction
- Combining all customer support channels into one platform
- Have a report and analysis of service and sales activities as a whole
- Providing 24-hour, non-stop customer service
- Encouraging business to develop for the better with the right decisions
What problems do Helpdesks solve?
Businesses use a sales helpdesk to improve their customer service and sales. It is capable of increasing response times, increasing retention, engagement, and satisfaction.
Helpdesk Sales helps businesses to eliminate:
- Lost or missed tickets
- Slow response
- Lack of responsibility
- Dissatisfied customer
- Abandoned cart
- Lack of sales conversions
How to choose a sales helpdesk?
Before using the sales helpdesk software, you should take the steps:
- Determine your needs
- Research sales helpdesk providers
- Sign up for a free trial
- Request a demo
- Prepare questions
What is the difference between helpdesk and customer service?
The distinction between helpdesk and customer service is based on support issues. Helpdesk is responsible for providing technical support, whereas customer service is responsible for providing non-technical support.
Grow your business faster with sales helpdesk Mekari Qontak
Get more done without compromising accuracy and speed with solutions from Mekari that are used by thousands of businesses.
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