Embedded Live Chat is an embedded chat feature that can be integrated into any mobile app. It works by connecting your app to the Mekari Qontak cloud platform. Once integrated, Embedded Live Chat will appear in your app as a chat button that users can tap to start a conversation with a customer support agent.
When a user starts a conversation, the agent will receive a notification on their Mekari Qontak dashboard. The agent can then respond to the user’s message and start a conversation.
Embedded Live Chat also supports features such as file sharing, real-time translation, and offline messaging. This makes it a comprehensive customer support solution for businesses of all sizes.
Embedded Live Chat is the latest feature from Mekari Qontak Omnichannel that allows businesses to integrate a live chat service into their own mobile applications. This enables customers to communicate directly with customer support agents from within the app.
Integrating Embedded Live Chat is very straightforward. Your technical team can follow the integration guidelines provided by Mekari Qontak to connect Embedded Live Chat to your mobile application.
No, Embedded Live Chat is designed to be user-friendly without requiring deep technical knowledge. The intuitive user interface makes it easy to use even for non-technical teams.
Yes, you can fully customize the interface of Embedded Live Chat to align with your brand and business style. You can change colors, add your logo, and create custom welcome messages.
Yes, Embedded Live Chat provides analytical features that allow you to track and analyze chat interactions. You can understand customer behavior and gain valuable insights to enhance your services.
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