What are the benefits of using customer service software?

Drives customer satisfaction and loyalty Streamlines self-service Fosters a seamless agent experience Gives businesses the ability to scale smarter Enables smaller teams to do more, faster

Data driven customer service software

Delight customers with intuitive customer service software

Mekari Qontak’s customer service software enables businesses to manage communications across multiple channels and monitor customer support activities to achieve satisfaction.

Serve customers from their preferred channels
Automate customer responses in just seconds
Provide 24/7 customer service with the help of a chatbot
Reduce customer service operational costs

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More than 3,500+ businesses globally use Mekari Qontak customer service software

Advantages of using customer service software

Centralized service

Integrate customer service software with various communication channels that businesses use.

Faster service

Set automations to respond to customers requests instantly and effectively.

Improved productivity

Reduce and effectively assign team workload across division evenly or in a custom manner.

Boost customer satisfaction and loyalty

Enhance customer service experiences using data driven omnichannel technology

Build stronger customer relationships and loyalty

Provide better service at every stage of the customer journey

Serve customers on their preferred channel

A single inbox to receive all incoming support tickets from WhatsApp, FB, IG, and more
Increase engagement and loyalty through personalized interactions
Serve customers 24/7 immediately with no hassle

Slow and disorganized csutomer service experience

Repetitive answers to inquiries cause a breakdown in communication and constant switching between channels
Difficult to identify and unify customer and prospect information due to fragmentation
Long response times due to lack of oversight, limited agents, and human driven operational hours

Get and increase loyal customers easily

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Increase customer service efficiency up to 80%

Win and retain customer loyalty with cutting edge technology

Boost agent productivity and care

Kanban, drag & drop display makes it easy to check orders & tickets progress
Improve team collaboration to avoid miscommunication and cut resolution time
Prioritize urgent tickets with automatic reminders, reducing missed customer tickets

Customer retention and satisfaction an increasingly recurring issue

Difficult to track active tickets caused by the large number of incoming tickets from all channels
Lack of coordination between teams due to the needs of switching between communication platforms
Abandoned tickets due to difficulty on monitoring incoming tickets

Organize and manage tickets on Qontak's customizable customer service software and unified into a single view

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Streamline your customer service process

Automate tasks with Qontak's customer service software

Build stronger relationships with customers

Strengthen relationships by personalizing messages based on customer profiles
Set scheduled messages and send automatically to customers as needed
Get customer engagement data from sent and read messages in one dashboard view

Customer profiles lack consolidation and tracking

Customer needs and complaints difficult to comprehend due to scattered data
Manual sending of messages to each customer increases risks of inaccuracy and missed information
Customers confused and angry due to lack of knowledge of case history from agents

Increase customer engagement and loyalty with scheduled and automated reminders

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What is a customer service software?

Customer service software is a tool that helps an organization provide assistance and/or advice to the people who buy or use their products. It will help your business manage customer queries, solve cases faster and connect customers to the right person at the right time.

Our customer service software is the right solution for businesses looking to improve customer satisfaction. This application has all the features you need to simplify customer service.

Generally, our customer service software is integrated with the CRM software to support engagement and sales. In addition, this application opens other communication channels such as WhatsApp API, call center, and omnichannel.

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At its most basic level, customer service software enables businesses to improve customer service delivery by unifying customer conversations and information across channels and systems in a single location.

Small businesses need customer service applications to help organize, prioritize, and consolidate customer service inquiries. When used well, customer service apps enable quicker, more reliable, and more personalized responses to customer inquiries with the help of a chatbot. This helps small businesses set themselves apart with superior customer service.