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CSAT Software

Measure and improve your customer satisfaction

Know the value of customer satisfaction and have a holistic perspective on customer expectations to increase your customer satisfaction.

Measure and improve your customer satisfaction

Grow with 3,000+ businesses in Indonesia

Problems that businesses often face without CSAT software

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It is hard to find out CSAT number

Can’t find out how much customer satisfaction is worth for the product or service provided

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Calculating CSAT manually

Calculating the CSAT becomes complicated and takes a long time because it is done manually

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Perform CSAT analysis manually

There is no automated tool that can help businesses analyze and evaluate customer satisfication score

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Data is not recorded and stored

Cannot save data and customer satisfaction value history automatically effectively

Get a higher CSAT survey response rate

Use CSAT software to get quality feedback from your prospects and customers

Collect CSAT automatically

Collect CSAT automatically

  • Send closing messages with CSAT surveys to customers easily automatically.
  • Set the CSAT survey format as needed to improve the quality of customer feedback.
  • Record and store customer satisfaction scores in one centralized database.
Hard to do CSAT surveys

Hard to do CSAT surveys

  • It's a hassle to send CSAT surveys one by one to customers to get CSAT numbers.
  • Unable to set and adjust the CSAT survey format as needed.
  • There is no centralized database system to help store the results of the obtained CSAT surveys.

Perform CSAT surveys automatically

Have an accurate customer satisfaction index

Improve service and business performance to the maximum with quality customer satisfaction evaluation results

Precise real-time reports

  • Have a dashboard of real-time reports according to the data that customers provide automatically.
  • Analyze survey results precisely to gain better insight and decision-making.
  • Instantly adjust dashboard appearance to match business and customer perspectives.
Precise real-time reports

No real-time reports

  • There is no real-time report dashboard that provides precise and accurate survey results.
  • Perform analysis and evaluation manually, because there is no automated system to help.
  • The appearance of the dashboard cannot be customized to suit business or customer needs.
No real-time reports

Easily known customer satisfaction score

Have an accurate customer satisfaction index

Improve service and business performance to the maximum with quality customer satisfaction evaluation results

Connect CSAT software easily

Connect CSAT software easily

  • Easily integrate CSAT software with multiple business channels with Omnichannel.
  • Custom and advanced routing agent to share every incoming message automatically.
  • Accelerate business performance because everything is done effectively using automated systems
Ineffective workflow

Ineffective workflow

  • It's a hassle to switch apps to find out the customer satisfaction index in different channels.
  • Task overlap occurs due to the absence of a fair custom routing agent system.
  • Workflow is ineffective because there is no automated system to help accelerate business performance.

Switch to automatic system

What is CSAT software?

CSAT software is a tool that helps businesses gain valuable data and insights about the value of their customer satisfaction.

You can use CSAT software strategically to find out how satisfied your customers are with your services and business products, and what they expect from your company.

On the other hand, CSAT software is also capable of including data on marketing levels, product improvements, customer relationships, and more. That data can then be leveraged significantly to improve your customer service and sales.

Here are the benefits of CSAT software that businesses can feel:

  • Helping the process of making the Customer Satisfaction Score (CSAT) easier and faster.
  • Increase high customer response.
  • Has a rating system that can be tailored to business needs, and can be used to make it easier for customers to rate business services.
  • Proactively prevent an increase in customer churn, by solving customer problems quickly and appropriately.
  • Improve customer loyalty and experience with better business decisions based on CSAT results.
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