The Secret of Excellent Service to Enhance Customer Satisfaction Index

Learn how to measure the Customer Satisfaction Index (CSI) to help you evaluate your business customer service appropriately to improve customer loyalty.

Sebuah tablet menampilkan panduan strategi untuk layanan yang unggul, dengan seorang wanita bekerja di latar belakang, menunjukkan lingkungan kerja profesional.

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Why do you need to read this report?

Comprehensive benchmark: Get to know the latest customer service benchmarks across 6 Southeast Asian countries to help you compare, measure, and improve your service strategies.
Success drivers & insights: Discover the factors that make Indonesia, Malaysia, and the Philippines excel in customer satisfaction, as well as how the hospitality, healthcare, and education industries lead with high service standards.
Service quality evaluation method: Assess essential customer service aspects, including complaint handlings and responses to inquiries, using the CSI to identify areas for improvement.
Data and technology driven strategies: Explore how data analytics and AI can enhance customer service by managing inquiries and complaints more effectively as well as reducing customer wait times.

Seorang pengguna smartphone memberikan ulasan positif mengenai layanan pelanggan yang ramah dan responsif. Di sampingnya, terdapat ilustrasi perangkat yang pertunjuk.

Who will find this report useful?

Customer Service Leaders looking to evaluate service quality with CSI, support the improvement of CS agent quality with customer service training, and encourage enhancement of service quality using KPI.
Business Leaders interested in implementing data analytics and AI to optimize customer service and seeking solutions to improve customer satisfaction as a way to improve business performance.

Seorang profesional menggunakan laptop dengan headset, berinteraksi melalui teknologi, sementara yang lain memanfaatkan tablet untuk analisis data yang berkembang.

About Mekari Qontak

Mekari Qontak simplifies customer management and accelerates business growth by enhancing CRM through an integrated omnichannel to support businesses make the best use of communication for customer service.