To calculate your chatbot ROI, have a good understanding of your current customer support volume, number of agents, and their cost per year.
Start by entering details about your current active agents, total customers per day, and your growth projection.
Check our analysis and recommendation below!
Chatbot AI automates responses for frequently asked questions, reducing wait times and improving customer satisfaction.
Our chatbot AI will learn from your company’s knowledge base and interaction with customers to produce human-like communications.
Promptly handle customer inquiries around the clock by providing instant responses to common questions and issues.
Chatbot AI is integrated with the Omnichannel ecosystem to improve service efficiency with quick and personalized automated responses.
Chatbot ROI calculator is a free tool from Mekari Qontak to help businesses and companies choose a chatbot package that suits their needs. With this tool, you can calculate the number of inquiries that can be assisted by a chatbot based on the current number of agents you have and the number of chats received daily.
With the chatbot ROI calculator, you can measure the ideal ratio between the number of incoming customer chats and the number of chats that agents can handle. You can also find the suitable chatbot package according to your needs to meet that ideal ratio for more efficient service.
It is recommended to input the average agent salary in order to compare the expenses allocated for chatbots vs. the expenses allocated for hiring new agents. The goal of AI chatbot is to help businesses and companies minimize operational costs so that customer service teams can respond to all inquiries without having to hire new agents.
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