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WhatsApp Commerce: What It Is and The Policy

Published 14 July 2023
Last updated 02 May 2024
WhatsApp Commerce: What It Is and The Policy

With the rapid digital transformation, businesses continuously seek innovative ways to engage with customers and drive sales. One of the ways is to use WhatsApp as a commerce platform.

WhatsApp commerce has emerged as a revolutionary solution, enabling enterprises to connect, communicate, and transact seamlessly within the popular messaging app.

In this article, we will explore the concept of WhatsApp Commerce, its key features, benefits, and policy guidelines, revolutionizing how businesses operate in the digital era.

What is WhatsApp commerce?

WhatsApp Commerce refers to integrating business-related features within the WhatsApp messaging platform.

It allows businesses to create an online presence, engage with customers, and facilitate transactions effortlessly.

With WhatsApp Commerce, businesses can harness the power of messaging to enhance their operations and connect with a broader audience.

How does WhatsApp commerce work?

WhatsApp Commerce enables businesses to create verified accounts, showcase products through WhatsApp catalogs, communicate directly with customers using text, voice, and multimedia, facilitate secure in-app payments, and maximize the use of WhatsApp features for commerce purposes.

It streamlines the process of connecting, showcasing, communicating, and transacting within the WhatsApp platform.

Also Read: How to Increase Sales Throughout WhatsApp?

Features of WhatsApp empowering commerce in WhatsApp

WhatsApp Commerce provides a range of features designed to enhance business operations and customer interactions. Here are some key features and their benefits:

1. Business Profile

Establishing a professional profile enhances brand image, credibility, and trust, making customers more likely to engage and transact with the business.

2. WhatsApp Catalog

Visually appealing catalogs make it easier for customers to browse and explore products/services, increasing the likelihood of purchase and improving conversion rates.

3. Direct Messaging

Real-time communication enables businesses to provide personalized customer support, promptly address inquiries, and build stronger customer relationships, improving satisfaction and loyalty.

4. Automated Greetings and Quick Replies

With WhatsApp Commerce, businesses can set up automated greetings and quick replies to streamline customer interactions.

This saves time and ensures prompt responses to common queries, providing a seamless customer experience.

5. Labels and Filters

Organizing customer chats improves communication efficiency, enables better tracking of inquiries, and ensures no customer query goes unnoticed, resulting in improved customer service.

6. Secure Payments

In-app secure payment options offer customers convenience, trust, and peace of mind, leading to increased conversion rates, improved customer confidence, and a seamless transaction experience.

7. WhatsApp API Integration

Integration with business systems allows automation, scaling, and seamless customer interactions, enabling businesses to provide advanced features such as chatbots for automated responses, green tick verification, and access to analytics for data-driven decision-making.

8. Chatbot Support

Chatbots powered by WhatsApp API Integration enable 24/7 customer support, instant responses to inquiries, and streamlined customer service, resulting in improved efficiency, faster query resolution, and enhanced customer satisfaction.

Also Read: How to Get WhatsApp Chatbot and How to Maximize WhatsApp for Customer Service

9. Green Tick Verification

The verified green tick badge provided by WhatsApp API Integration adds authenticity, credibility, and trust, distinguishing businesses from impersonators and instilling customer confidence. Learn how to get green tick on WhatsApp here.

10. WhatsApp Blast Template

Utilizing pre-approved blast WhatsApp message templates ensures compliance, consistency, and efficiency in communication, saving time for businesses and providing a standardized customer experience.

11. Analytics and Reporting

Access to valuable insights and metrics helps businesses measure the effectiveness of their WhatsApp Commerce activities, optimize engagement strategies, and make data-driven decisions for improved performance.

12. WhatsApp Multi-Agent

Collaboration among multiple agents allows businesses to efficiently manage customer interactions, distribute workload, and provide timely responses, improving customer satisfaction and faster query resolution.

WhatsApp commerce policy

WhatsApp Commerce operates under policies and prohibitions to ensure a secure and trustworthy environment. Businesses that utilize Commerce Catalogs or any other commerce experiences must comply with these commerce policy:

  • Compliance Responsibility: Businesses are solely responsible for their transactions, including providing sales and privacy terms applicable to user interactions.
  • Sales Processing: WhatsApp is not responsible for processing, paying for, or fulfilling transaction-related sales.
  • Taxes and Charges: Businesses must determine, collect, withhold, report, and remit all applicable taxes, duties, fees, and transaction charges.
  • Prohibited Activities: Prohibited activities include illegal products/services, drugs, tobacco items, alcohol, unsafe ingestible supplements, weapons, animals, adult products/services, body parts/fluids, unauthorized access to digital media, fraudulent/deceptive business models, and more.
  • Third-Party Infringement: Transactions must not infringe upon the intellectual property rights of third parties.


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