What are examples of WhatsApp auto-reply?

Greetings: “Hello! Thank you for contacting us. Our team will get back to you shortly.” Away message: “Apologies for the inconvenience. We are currently away but will respond as soon as we return.” Quick reply: “Sure, here is the information you requested. Please let us know if you need further assistance.” Business hours: “Thank you for reaching out. Our business hours are from 9 am to 5 pm, Monday to Friday. We will respond during these times.” Subscription confirmation: “You are now subscribed to our updates. Stay tuned for the latest news and offers.”

What are the benefits of using a WhatsApp Business account?

The benefits of using a WhatsApp Business account, as mentioned in the material, include: 24/7 Customer Service Solutions: Enables businesses to respond promptly to customer queries anytime, improving customer support. Safe to Use: WhatsApp’s end-to-end encryption ensures message security and confidentiality. Improving Customer Relations: Automated replies help build responsive and proactive customer conversations, enhancing relationships. Easily Gather Customer Feedback: The feature allows businesses to seek customer feedback, aiding business improvement strategies. Cost-effective: Auto-reply reduces customer service operational expenses by automating responses. Increase Sales: Customers can get recommendations and solutions through auto-replies, leading to better customer experiences and a positive reputation. Boosted Credibility: The green tick on your account enhances trust and legitimacy, building a reputable brand image for better customer confidence. Seamless Integration: Utilize WhatsApp API to support omnichannel conversations across popular social messaging apps, ensuring consistent and personalized customer engagement at scale

Official WhatsApp Business Solution Provider

Provide swift & personalized customer service with auto reply for WhatsApp

Q: Does WhatsApp have automated messages?

Yes , WhatsApp has automated messages through its “Auto Reply” feature, allowing users to respond to incoming messages automatically.

Ensure prompt customer engagement with WhatsApp auto reply, delivering instant responses, and maintaining 24/7 availability for seamless communication.

24/7 AI-driven customer service to answer all customers queries any time
Increase customer experience with personalized messages on WhatsApp
Support omnichannel conversations at scale via popular social apps
Increase customer trusts with WhatsApp official green tick badge

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Trusted by 35,000+ business worldwide of all sizes

Enable automated interactions starting from the initial contact until the purchase

Increasing engagementTriggered messages from your bot have a higher probability of being opened by subscribers compared to bulk campaigns

Triggered messages from your bot have a higher probability of being opened by subscribers compared to bulk campaigns

Leads conversion

Transform potential leads into paying customers through the delivery of valuable content within your automated workflows

Gather feedbacks

Enhance your product or service by gathering feedback from your customers, empowering you to create a superior offering

24/7 support

Establish real-time chat functionality to offer round-the-clock support and prompt responses to address customer inquiries

The next era of customer engagement right on your hand with WhatsApp auto-reply

30%

reduce in operational costs by using conversational solutions

90%

businesses receive faster complaint resolution with auto reply

20%

increase & improvement in CSAT/NPS for support

Mekari Qontak WhatsApp API solutions to meet all of your customer engagement needs

Carry out targeted broadcast campaigns with the objective of generating leads and expediting the expansion of your sales pipeline.

Enhance customer service and sales with customizable auto-replies

Easy implementation, drag & drop settings with no coding required
Provide customers with convenient, personalized, and timely assistance on all channels
Automate CS and reduce operational costs using a conversational virtual assistant

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Reach a broader & wider audience instantly with WhatsApp broadcast

Send out unlimited broadcast messages at once without saving contacts
Build intimacy with personalized and scheduled messages
With official WhatsApp API, send messages safely without getting banned

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Build a powerful customer trusts with the verified green tick badge

Proving legal business registration with official documents
Building a well-known and reputable business brand
Increased credibility for your business

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What is WhatsApp autoreply?

WhatsApp autoreply is a feature in WhatsApp Business that automatically responds to incoming messages.

It can send greetings, away messages, or quick replies based on business needs. With auto reply WhatsApp, customers no longer have to wait long and can easily connect with your business.

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Set up WhatsApp auto reply messages

To get the WhatsApp Business API, you must have a WhatsApp Business account or follow these steps:

1. Set up a phone number to receive international calls and SMS.
2. Register your phone number with Mekari Qontak, an official WhatsApp Business Solution Provider (BSP). Our team will assist you with registration and document upload for business verification.
3. Verify your Facebook Business Manager account with company details. Once completed, you can use the WhatsApp API and auto-reply feature.

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Benefits of using auto-reply WhatsApp

Benefits of using auto-reply WhatsApp:

24/7 Customer Support: Enables prompt responses to customer queries, improving support.
Secure and Confidential: WhatsApp’s end-to-end encryption ensures message privacy.
Enhanced Customer Relations: Automated replies build responsive conversations, strengthening relationships.
Gather Customer Feedback: Allows businesses to seek feedback for improvement strategies.
Cost-effective: Auto-reply reduces customer service expenses through automation.
Boost Sales: Auto-replies lead to better customer experiences and increased sales.

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“Qontak’s WhatsApp API really helps us to focus more on customers, and chat with them directly. WhatsApp makes our communication easier and more personal.”

Angela Vanesia HalimBusiness and Finance Manager Raiz Invest

4x faster agent response time

“With WhatsApp Chatbot, our team’s resolve time is quicker since the students will only ask questions other than the ones provided by our Chatbot .”

Yudhistira VictoriaAdmissions Manager Prasetiya Mulya

100% increase on communication efficiency

“Every complaint is easier & quicker to be solved with WhatsApp API. And at the same time it increases our sales since we’re able to reach more customers using WhatsApp.”

Cindy OzzieCo-Founder Pasarnow

75% increase in customer satisfaction index

Frequently Asked Questions (FAQ)

Why use auto reply WhatsApp?

Using auto reply on WhatsApp offers numerous benefits, making it a valuable tool for various situations. It ensures prompt responses to messages, even when you cannot reply immediately.

Whether you’re busy, away, or during non-business hours, the feature maintains communication and fosters better engagement with your contacts. It enhances customer service, prevents missed opportunities, and saves time by automating responses to frequently asked questions.

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Auto-reply is not available for personal WhatsApp accounts. It is a feature only in WhatsApp Business and WhatsApp Business API.
To set it up, use WhatsApp Business: Open Settings > Business Features > Edit message content and schedule > Select recipients.

To get a WhatsApp API account through a BSP or Official WhatsApp Partner:

Access the chat panel provided by your WhatsApp BSP.
Select Settings to access your WhatsApp account settings and auto-reply templates.
Create an auto-reply message template for customized responses to incoming messages.

An automated message is a pre-set or programmed message sent automatically in response to specific triggers or events without manual intervention.

Yes, WhatsApp has automated messages through its “Auto Reply” feature, allowing users to respond to incoming messages automatically.

Greetings: “Hello! Thank you for contacting us. Our team will get back to you shortly.”
Away message: “Apologies for the inconvenience. We are currently away but will respond as soon as we return.”
Quick reply: “Sure, here is the information you requested. Please let us know if you need further assistance.”
Business hours: “Thank you for reaching out. Our business hours are from 9 am to 5 pm, Monday to Friday. We will respond during these times.”
Subscription confirmation: “You are now subscribed to our updates. Stay tuned for the latest news and offers.”

The benefits of using a WhatsApp Business account, as mentioned in the material, include:

24/7 Customer Service Solutions: Enables businesses to respond promptly to customer queries anytime, improving customer support.
Safe to Use: WhatsApp’s end-to-end encryption ensures message security and confidentiality.
Improving Customer Relations: Automated replies help build responsive and proactive customer conversations, enhancing relationships.
Easily Gather Customer Feedback: The feature allows businesses to seek customer feedback, aiding business improvement strategies.
Cost-effective: Auto-reply reduces customer service operational expenses by automating responses.
Increase Sales: Customers can get recommendations and solutions through auto-replies, leading to better customer experiences and a positive reputation.
Boosted Credibility: The green tick on your account enhances trust and legitimacy, building a reputable brand image for better customer confidence.
Seamless Integration: Utilize WhatsApp API to support omnichannel conversations across popular social messaging apps, ensuring consistent and personalized customer engagement at scale