Trusted by 35,000+ business worldwide of all sizes
Enable automated interactions starting from the initial contact until the purchase
Triggered messages from your bot have a higher probability of being opened by subscribers compared to bulk campaigns.
Transform potential leads into paying customers through the delivery of valuable content within your automated workflows.
Enhance your product or service by gathering feedback from your customers, empowering you to create a superior offering.
Establish real-time chat functionality to offer round-the-clock support and prompt responses to address customer inquiries.
The next era of customer engagement right on your hand with AI chatbot
reduce in operational costs by using conversational solutions
businesses receive faster complaint resolution with chatbots
increase & improvement in CSAT/NPS for support
What is WhatsApp chatbot?
A chatbot software is a responsive robot powered by artificial intelligence (AI) on the WhatsApp Application. This chatbot AI is able to imitate human conversations in the form of text or voice messages.
Mekari Qontak is an official WhatsApp API partner that provides advanced technologies to suit your business needs. In addition to the chatbot software, chat channels are able to be integrated with other features such as call center applications, CRM software, and omnichannel systems in one dashboard.
A WhatsApp chatbot works by using natural language processing and machine learning to understand and respond to messages sent by customers.
When a customer sends a message to the chatbot, the message is analyzed and processed to determine its intent and meaning. The chatbot then selects an appropriate response from a pre-determined set of responses and sends it back to the customer.
To get a WhatsApp chatbot, you must partner with a chatbot platform or service provider offering WhatsApp integration, such as Mekari Qontak.
Mekari Qontak provides tools and resources to create and customize chatbots for WhatsApp. Then you can sign up for an account and access the chatbot development environment to create your chatbot on WhatsApp.
ManyChat is a popular chatbot platform that supports integration with WhatsApp along with other messaging platforms. It offers a user-friendly interface for building and managing chatbots.
Main features: CRM integration, templates and automation tools, audience segmentation, broadcast messaging.
Developer: ManyChat, Inc.
Freshchat is a customer messaging platform that includes support for WhatsApp integration. It provides a unified inbox for managing conversations across multiple channels.
Main features: Omnichannel messaging, chat routing and assignment, chatbots and AI-powered suggestions, team collaboration, analytics and reporting.
Developer: Freshworks Inc.
Why is it important to use a Chatbot App?
Make customers feel valued by allowing them the opportunity to feel heard
Shortened response time to distressed customers can quickly ease tension
Good experiences increase chances of customer loyalty
Consistent positive communication increases sales and revenue
Improved workplace wellbeing by streamlining and prioritising agents
Better lead generation and data collection of interacting customers
How to create a chatbot on WhatsApp?
1. Sign up or log in to the Qontak Chat Panel
2. Plan the flow of the conversation
3. Submit the conversation flow
How much does a WhatsApp chatbot cost?
The cost to integrate the WhatsApp Chatbot starts from US$34. However, you will need to use the WhatsApp Business API in order to create a chatbot.
You can find out more information about WhatsApp Business pricing here.
How do I send broadcasts over a WhatsApp chatbot?
1. Sign up and log in to the Mekari Qontak Chat Panel.
2. Access the broadcast messaging feature in the panel.
3. Create a new broadcast message and customize its content.
4. Select the target audience or segment for the broadcast.
5. Schedule the broadcast for a specific date and time or send it immediately.
Build the most engaging end-to-end customer journey with smart WA chatbots
Effortlessly automate your customer support and maintain round-the-clock engagement with Mekari Qontak WhatsApp chatbot