30%
reduce in operational costs by using conversational solutions
The number one cloud-based Omnichannel software in Indonesia to improve your business growth
Qontak software is the official partner of the global #1 ranked WhatsApp Business API that accelerates your sales and customer service.
Streamline your customer service and lower expenses by utilizing a no-code virtual assistant on the chatbot WhatsApp creation platform.
Triggered messages from your bot have a higher probability of being opened by subscribers compared to bulk campaigns.
Transform potential leads into paying customers through the delivery of valuable content within your automated workflows.
Enhance your product or service by gathering feedback from your customers, empowering you to create a superior offering.
Establish real-time chat functionality to offer round-the-clock support and prompt responses to address customer inquiries.
reduce in operational costs by using conversational solutions
businesses receive faster complaint resolution with chatbots
increase & improvement in CSAT/NPS for support
A chatbot software is a responsive robot powered by artificial intelligence (AI) on the WhatsApp Application. This chatbot AI is able to imitate human conversations in the form of text or voice messages.
Mekari Qontak is an official WhatsApp API partner that provides advanced technologies to suit your business needs. In addition to the chatbot software, chat channels are able to be integrated with other features such as call center applications, CRM software, and omnichannel systems in one dashboard.
A WhatsApp chatbot works by using natural language processing and machine learning to understand and respond to messages sent by customers.
When a customer sends a message to the chatbot, the message is analyzed and processed to determine its intent and meaning. The chatbot then selects an appropriate response from a pre-determined set of responses and sends it back to the customer.
First and foremost, chatbots allow companies to provide quicker and more efficient customer service.
They automate routine tasks, freeing up human workers for more complex tasks. With 24/7 availability, businesses can provide support to customers anytime, regardless of time zones.
“Qontak’s WhatsApp API really helps us to focus more on customers, and chat with them directly. WhatsApp makes our communication easier and more personal.”
“With WhatsApp Chatbot, our team’s resolve time is quicker since the students will only ask questions other than the ones provided by our Chatbot .”
“Every complaint is easier & quicker to be solved with WhatsApp API. And at the same time, it increases our sales since we’re able to reach more customers using WhatsApp.”
To get a WhatsApp chatbot, you must partner with a chatbot platform or service provider offering WhatsApp integration, such as Mekari Qontak.
Mekari Qontak provides tools and resources to create and customize chatbots for WhatsApp. Then you can sign up for an account and access the chatbot development environment to create your chatbot on WhatsApp.
Mekari Qontak provides a comprehensive AI chatbot platform for WhatsApp integration. Mekari Qontak itself is an official WhatsApp API partner that offers advanced technologies for businesses.
Main features: Customizable conversation flows, auto reply, integration with other business systems (call center applications, CRM software, omnichannel systems), analytics and reporting, multi-language support, and many more.
Developer: PT Qontak Tumbuh Makmur
Website: https://qontak.com/
ManyChat is a popular chatbot platform that supports integration with WhatsApp along with other messaging platforms. It offers a user-friendly interface for building and managing chatbots.
Main features: CRM integration, templates and automation tools, audience segmentation, broadcast messaging.
Developer: ManyChat, Inc.
Website: https://manychat.com/
Freshchat is a customer messaging platform that includes support for WhatsApp integration. It provides a unified inbox for managing conversations across multiple channels.
Main features: Omnichannel messaging, chat routing and assignment, chatbots and AI-powered suggestions, team collaboration, analytics and reporting.
Developer: Freshworks Inc.
Website: https://www.freshworks.com/
1. Sign up or log in to the Qontak Chat Panel
2. Plan the flow of the conversation
3. Submit the conversation flow
The cost to integrate the WhatsApp Chatbot starts from US$34. However, you will need to use the WhatsApp Business API in order to create a chatbot.
You can find out more information about WhatsApp Business pricing here.
1. Sign up and log in to the Mekari Qontak Chat Panel.
2. Access the broadcast messaging feature in the panel.
3. Create a new broadcast message and customize its content.
4. Select the target audience or segment for the broadcast.
5. Schedule the broadcast for a specific date and time or send it immediately.
Effortlessly automate your customer support and maintain round-the-clock engagement with Mekari Qontak WhatsApp chatbot