.svg){kind=small}
Omnichannel 
Customer Service 
Cloud Call Center 
CRM Software 
WhatsApp Business API 
Chatbot Software 
Sales CRM 
Instagram API 
Education 
Financial 
Healthcare 
Tour & Travel 
Hospitality 
Logistics 
FMCG 
Retail 
Information Technology 
Outsourcing 
Customer Service 
Marketing 
Human Resources 
For operations team 
Partnership
Referral
30%
reduce in operational costs by using conversational solutions
Watch out the Qontak video
The number one cloud-based Omnichannel software in Indonesia to improve your business growth
INDUSTRIES
-
Features
Drive better lead generation and sales with an intelligent chatbot on WhatsApp
Streamline your customer service and lower expenses by utilizing a no-code virtual assistant on the chatbot WhatsApp creation platform.
- 24/7 AI-driven service to answer all customers’ queries at any time
- Increase customer experience with personalized messages on WhatsApp
- Support conversations at scale through popular social messaging apps
- Increase customer trust with WhatsApp’s official green tick badge
Trusted by 35,000+ business worldwide of all sizes
Enable automated interactions starting from the initial contact until the purchase
Increasing engagement
Triggered messages from your bot have a higher probability of being opened by subscribers compared to bulk campaigns.
Leads conversion
Transform potential leads into paying customers through the delivery of valuable content within your automated workflows.
Gather feedbacks
Enhance your product or service by gathering feedback from your customers, empowering you to create a superior offering.
24/7 support
Establish real-time chat functionality to offer round-the-clock support and prompt responses to address customer inquiries.
The next era of customer engagement right on your hand with AI chatbot
90%
businesses receive faster complaint resolution with chatbots
20%
increase & improvement in CSAT/NPS for support
What is WhatsApp chatbot?
A chatbot software is a responsive robot powered by artificial intelligence (AI) on the WhatsApp Application. This chatbot AI is able to imitate human conversations in the form of text or voice messages.
Mekari Qontak is an official WhatsApp API partner that provides advanced technologies to suit your business needs. In addition to the chatbot software, chat channels are able to be integrated with other features such as call center applications, CRM software, and omnichannel systems in one dashboard.
How does WhatsApp chatbot works?
A WhatsApp chatbot works by using natural language processing and machine learning to understand and respond to messages sent by customers.
When a customer sends a message to the chatbot, the message is analyzed and processed to determine its intent and meaning. The chatbot then selects an appropriate response from a pre-determined set of responses and sends it back to the customer.
Why use WhatsApp chatbot?
First and foremost, chatbots allow companies to provide quicker and more efficient customer service.
They automate routine tasks, freeing up human workers for more complex tasks. With 24/7 availability, businesses can provide support to customers anytime, regardless of time zones.
Simple editor interface for easy implementation of WhatsApp chatbot
- Easy chatbot implementation, drag & drop settings with no coding required
- Create triggers, set up auto-replies, and organize the conversation logic chatbot structure
- Build an effective sales pipeline with an auto-reply flow for your subscribers
Deliver round-the-clock assistance for immediate and effortless resolution
- Deliver timely notifications and other content to inform and educate your valued customers
- Delight your customers with AI-powered customer care available 24/7
- Empower customers to obtain the desired information without the need for human interaction
Create unique buying experience with tailored purchasing journey
- Increase revenue by providing targeted recommendations tailored to each customer’s history
- Enhance the shopping experience, enabling customers to find the perfect fit for their needs
- Initiate conversations and re-engage past customers and encourage them to return
“Qontak’s WhatsApp API really helps us to focus more on customers, and chat with them directly. WhatsApp makes our communication easier and more personal.”
“With WhatsApp Chatbot, our team’s resolve time is quicker since the students will only ask questions other than the ones provided by our Chatbot .”
“Every complaint is easier & quicker to be solved with WhatsApp API. And at the same time, it increases our sales since we’re able to reach more customers using WhatsApp.”
How to get a WhatsApp chatbot?
To get a WhatsApp chatbot, you must partner with a chatbot platform or service provider offering WhatsApp integration, such as Mekari Qontak.
Mekari Qontak provides tools and resources to create and customize chatbots for WhatsApp. Then you can sign up for an account and access the chatbot development environment to create your chatbot on WhatsApp.
Which is the best chatbot platform for WhatsApp?
1. Mekari Qontak
Mekari Qontak provides a comprehensive AI chatbot platform for WhatsApp integration. Mekari Qontak itself is an official WhatsApp API partner that offers advanced technologies for businesses.
Main features: Customizable conversation flows, auto reply, integration with other business systems (call center applications, CRM software, omnichannel systems), analytics and reporting, multi-language support, and many more.
Developer: PT Qontak Tumbuh Makmur
Website: https://qontak.com/
2. ManyChat
ManyChat is a popular chatbot platform that supports integration with WhatsApp along with other messaging platforms. It offers a user-friendly interface for building and managing chatbots.
Main features: CRM integration, templates and automation tools, audience segmentation, broadcast messaging.
Developer: ManyChat, Inc.
Website: https://manychat.com/
3. Freshchat
Freshchat is a customer messaging platform that includes support for WhatsApp integration. It provides a unified inbox for managing conversations across multiple channels.
Main features: Omnichannel messaging, chat routing and assignment, chatbots and AI-powered suggestions, team collaboration, analytics and reporting.
Developer: Freshworks Inc.
Website: https://www.freshworks.com/
Why is it important to use a Chatbot App?
- Make customers feel valued by allowing them the opportunity to feel heard
- Shortened response time to distressed customers can quickly ease tension
- Good experiences increase chances of customer loyalty
- Consistent positive communication increases sales and revenue
- Improved workplace wellbeing by streamlining and prioritising agents
- Better lead generation and data collection of interacting customers
How to create a chatbot on WhatsApp?
1. Sign up or log in to the Qontak Chat Panel
2. Plan the flow of the conversation
3. Submit the conversation flowHow much does a WhatsApp chatbot cost?
The cost to integrate the WhatsApp Chatbot starts from US$34. However, you will need to use the WhatsApp Business API in order to create a chatbot.
You can find out more information about WhatsApp Business pricing here.
How do I send broadcasts over a WhatsApp chatbot?
1. Sign up and log in to the Mekari Qontak Chat Panel.
2. Access the broadcast messaging feature in the panel.
3. Create a new broadcast message and customize its content.
4. Select the target audience or segment for the broadcast.
5. Schedule the broadcast for a specific date and time or send it immediately.Build the most engaging end-to-end customer journey with smart WA chatbots
Effortlessly automate your customer support and maintain round-the-clock engagement with Mekari Qontak WhatsApp chatbot
WhatsApp Sales