Overwhelmed customer service teams
Ineffective customer service processes due to repetitive inbound questions.
Increase customer loyalty with our omnichannel CRM for Banks up to 80%.
Ineffective customer service processes due to repetitive inbound questions.
Agents are unable to analyze previous customer interaction data, repeating past mistakes and inefficient.
Lack of supportive routing or workflow to improve collaborative processes and customer service procedures.
Mekari Qontak provides features to increase efficiency and effectiveness of your banking services
Monitor sales pipelines and customer complaints easily to eliminate the risk of losing customers
An omnichannel CRM for banks is a digital tool to manage all business activities of customers such as sales and customer service. This application connects multiple communication channels into one centralizing platform. Simplify monitoring and provide consistent customer service across all channels with Mekari Qontak’s CRM for banks.
An Omnichannel CRM facilitates both online and offline customer service while automating tasks to help companies save money and grow revenues. All updates on customer data happen in real time thereby enabling accurate reporting and analytics.
The Omnichannel CRM for banks is developed to improve customer service as well as professional training and development. Whether it is marketing or distributing information to customers, WhatsApp API that broadcast solutions are commonly used in banking.
On the customer service side, banks are unable to manually handle thousands of inquiries and as a result leverage routing systems and FAQ systems to allocate and answer simple inquiries.
Do more without compromising accuracy and speed with Mekari Qontak’s cutting edge banking CRM.
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