Mekari Qontak AI chatbot

Automate up to 90% of customer responses with an AI chatbot

Serve customers 24/7 faster, affordably, and measurably, with Mekari Qontak chatbot.

WhatsApp sales Free trial

How conversational AI chatbot works

Automation and workflow

AI and knowledge source

Integration and synchronization

Quality and service control

Automation and workflow

Create conversation flows with a tree diagram
Preview the flow before publishing
Set up automated actions for idle conversations
Manage distribution to agents based on set conditions
Use listen mode to monitor conversations

Aplikasi pesan menampilkan interaksi pelanggan yang menanyakan ketersediaan sepatu lari, diikuti oleh respon otomatis mengenai pilihan warna.

AI and knowledge source

Train AI using PDF documents, websites, or text
Connect AI to an API for real-time data
Manage unanswered questions
Update the AI knowledge source at any time
Adjust the creativity level of the answers with AI temperature

Antarmuka aplikasi menunjukkan panel latihan untuk model AI, dengan opsi untuk menghubungkan ke sistem internal menggunakan API, diatur dalam konteks digital.

AI and knowledge source

Train AI using PDF documents, websites, or text
Connect AI to an API for real-time data
Manage unanswered questions
Update the AI knowledge source at any time
Adjust the creativity level of the answers with AI temperature

Sistem menghubungkan aplikasi melalui integrasi API, memungkinkan percakapan pelanggan mengenai status pengiriman dikelola secara otomatis oleh agen.

Quality and service control

Define the chatbot’s identity, tone of voice, goals, and behavior
Use the message threshold feature to limit AI conversations
Set the conditions for AI agent distribution
Use the resolved by AI feature according to team policy
Ensure full control over the quality of AI’s answers

Antarmuka pengaturan chatbot menunjukkan opsi untuk memilih nama, nada percakapan, serta berbagai parameter untuk interaksi. Fungsi ini membantu pengguna menyesuaikan chatbot sesuai kebutuhan.

Scalable features for straightforward to complex business processes

Antarmuka aplikasi menunjukkan pilihan media sosial dan aplikasi pesan. Pengguna mengajukan pertanyaan tentang ketersediaan sepatu, lalu sistem merespons.

Standard automation

Answer general questions, send greeting messages, and route inquiries to the right agent.

Obrolan pelanggan menampilkan saran sepatu lari ukuran 42 dengan berbagai pilihan warna, berintegrasi dengan sistem CRM untuk otomatisasi dan tindak lanjut.

Advanced automation and complex integration

CRM integration, API function calls for real-time data, and support branching conversation flows.

The ideal solution for every industry

Mekari Qontak’s AI chatbot flexible automates services and integrates real-time data to meet the unique needs of any industry.

Retail

Transportation

Healthcare

Technology and digital services

Assist customers in checking stock and tracking orders instantly

Check product stock availability
Get real-time updates on shipping and order status
Access information on return policies
Receive product recommendations based on purchase history

Chatbot AI membantu pelanggan dalam pemesanan kemeja lengan panjang ukuran M, sambil menunjukkan pilihan warna dan status pengiriman. Di latar belakang, terlihat pakaian di gantungan.

Help prospective renters find available vehicles based on their location and travel dates

Automated responses for vehicle availability based on specific locations and times
Information on vehicle types and rates
Seamless booking process
Redirect to an agent or website for rental confirmation

Percakapan antara pelanggan dan chatbot yang menawarkan layanan sewa mobil di Bandung, termasuk pilihan dan tarif untuk pemesanan.

Get fast, accurate answers to healthcare questions from official sources

Answer general questions about healthcare services
Provide medical procedure guidelines
Give information on doctors’ availability
Redirect to medical professionals for further consultation

Chatbot AI menjawab pertanyaan pelanggan tentang layanan kesehatan di Klinik Buka Jalan, menyediakan informasi tentang medical check-up dan jadwal dokter.

Empower customers to solve technical issues with clear guidance

Provide guides for resolving technical issues
Answer general questions about digital services or products
Offer tutorials on how to use features or services
Redirect to the support team if the issue is not resolved

Aplikasi Buka Jalan membantu pengguna yang mengalami masalah login dengan panduan dan saran melalui chatbot AI dalam percakapan interaktif.

Unlock the full power of Mekari Qontak's AI chatbot

Automation and workflow

Build conversation flows, preview them, and set conditions to route chats to the right agents.

Publish chatbot
Tree diagram
Bot preview
Handover conditions
Listen mode

Ikon aplikasi sosial media muncul di atas percakapan pesan yang memberikan informasi tentang ketersediaan sepatu. Proses komunikasi mencakup sapaan dan pertanyaan dari pengguna, serta langkah-langkah otomatis yang mengarah pada pengalihan ke agen.

AI and training

Fine-tune AI responses by controlling their creativity and training them with ongoing interactions.

AI assist and temperature
Resolved by AI
Unanswered questions list
Update training data

Antarmuka perangkat lunak menampilkan opsi untuk melatih model AI, dengan informasi sumber pelatihan dan tombol untuk menghubungkan ke sistem internal.

Knowledge source

Equip the AI chatbot with information from various sources like PDFs, URLs, and APIs.

PDF knowledge
URL knowledge
Text knowledge
API integration for knowledge sources

Integration and routing

Connect the AI with your CRM and other internal systems for seamless chat distribution.

API integration
Qontak CRM integration
AI agent distribution/routing
Message threshold

Sistem komunikasi menghubungkan pelanggan dengan agen, memberikan informasi pengiriman melalui data CRM yang diperoleh secara real-time.

Customization

Define your AI chatbot’s identity, tone of voice, goals, and behavior to align with your brand strategy.

Chatbot identity
Tone of voice
Goals and behavior
Chat transfer condition

Discover how businesses get real results with Mekari Qontak

Thousands of businesses across various industries use Mekari Qontak to improve efficiency, speed up response times, and provide better customer service.

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80 %

operational efficiency

4,8/5

customer satisfaction

2 x

revenue increase

“We manage nearly all of our customer service and sales processes with Mekari Qontak. From order notifications and verification to answering customer questions, everything is integrated and automated.”

Seorang pria mengenakan kemeja hitam berdiri dengan tangan disilangkan di depan tubuhnya, berlatarkan dinding polos yang cerah.

50 %

of revenue contributed by digital channels

10:1

chat-to-sales conversion ratio

24/7

non-stop customer service

“Mekari Qontak changed how we serve our customers. Now we close deals faster, boost online revenue, and build a loyal customer base.”

Frequently Asked Questions (FAQ)

Mekari Qontak AI chatbot’s is an advanced chatbot solution designed to automate customer interactions and enhance service efficiency, tailored to the specific needs of your business.

By using AI chatbots, your team no longer has to spend time answering general inquiries, so they can focus on more strategic and complex tasks. Chatbots also ensure that customers always get consistent and accurate answers, reducing the workload on your team.

With features like automated catalogs and payment integration, Mekari Qontak’s AI chatbot allows customers to shop directly from chat, reducing wait times and increasing the efficiency of the overall sales process.

Yes, Mekari Qontak’s AI chatbot solution can be integrated with WhatsApp for more efficient conversation management in one platform. This integration makes it easy for you to send WhatsApp messages automatically and quickly, send promotions, and improve customer experience without having to switch platforms.