The best CRM software for retail businesses

Create a personal touch to every shopping experience with CRM for retail

Increase customer loyalty and satisfaction by providing a premium in-store and online experience

  • Unify customer data in a central hub for all division
  • Store customer journey and interactions automatically
  • Centralize all communication channels within one platform
  • Improve customer engagement by personalized messages

Omnichannel-CRM-for retail

Trusted by 35,000+ businesses in Southeast Asia

Logo rumah sakit menampilkan nama
Logo berwarna biru menunjukkan nama
Logo Alodokter yang tertulis dengan huruf kapital berwarna biru, berfungsi sebagai identitas dalam konteks layanan kesehatan digital di Indonesia.
Logo Bank MAYORA terlihat menonjol dengan warna merah, menandakan identitas lembaga keuangan yang menawarkan berbagai layanan perbankan. Desainnya sederhana, menciptakan kesan profesional di sektor perbankan.
Logo BCA Insurance menampilkan nama perusahaan dengan warna biru yang cerah. Ini digunakan sebagai identitas dalam sektor asuransi di Indonesia.
Latar belakang merah menonjolkan teks dengan karakter yang sederhana, memberikan nuansa kuat dan menarik perhatian dalam konteks desain grafis.
Logo Faber-Castell menonjol dengan desain elegan. Teks menunjukkan reputasi merek dalam industri alat tulis sejak 1761.
Logo Gojek terlihat jelas dengan kombinasi warna hijau dan hitam, mewakili layanan transportasi dan pengantaran di Indonesia.
Logo GrandLucky Superstore dengan warna cerah menonjolkan nama brand. Dikenal untuk belanja barang sehari-hari dengan kualitas baik.
Dua karakter kartun ceria tersenyum, mengenakan topi kuning, mewakili merek HokBen. Latar belakang berwarna cerah memberikan kesan ramah dan mengundang selera makan.
Logo Hana Bank menampilkan elemen grafis yang dinamis dan modern, dengan kombinasi warna biru dan merah, menggambarkan identitas lembaga keuangan.
Logo Toyota-Astra Motor menonjol dengan huruf merah, mencerminkan identitas dan brand perusahaan otomotif yang terkemuka di Indonesia.
Logo Hyundai ditampilkan dengan jelas, menunjukkan identitas merek otomotif terkenal. Latar belakangnya berwarna biru, menambahkan kesan modern dan profesional.
Logo bulat berwarna kuning dengan tulisan
Logo kementerian menampilkan globe dan burung garuda, simbol negara, mencerminkan otoritas dan integritas dalam pengawasan publik di Indonesia.
Logo Mayapada Hospital menonjolkan nama rumah sakit dengan simbol hati yang terintegrasi. Menggambarkan komitmen terhadap perawatan kesehatan yang lebih baik.
Teks
Logo Novotel terletak di latar belakang gelap, mencerminkan identitas merek hotel yang modern dan profesional. Desainnya sederhana namun elegan.
Logo dengan kata
Logo Puma menampilkan seekor puma melompat, diiringi dengan nama
Logo Shell menampilkan simbol cangkang berwarna merah dan kuning, berfungsi sebagai identitas merek di industri energi dan bahan bakar.
Logo Transvision menonjol dengan kombinasi warna biru dan ungu. Desain modern ini mengkomunikasikan identitas merek sebagai penyedia layanan hiburan digital di Indonesia.
Sebuah rumah dengan gaya minimalis dan atap datar terletak di tengah taman yang rimbun, dikelilingi berbagai tanaman hijau dan bunga berwarna-warni.
Logo Tupperware berwarna merah muda menonjol di atas latar belakang putih, menggambarkan merek yang dikenal untuk produk penyimpanan makanan.

Challenges in the retail industry without CRM

Uncentralized system
Uncentralized system

Overwhelming amount of inquiries to respond to in a short amount of time.

No personalization
No personalization

Every messages that customers received are mostly cold and hard-selling.

low engagement rate
low engagement rate

There isn’t any engagement after customers in-store experience.

Proivde the best customer service experience

Build a lasting relationship with your customers by guiding them every step of the way.

Effective to reach customers wherever they may be

Effective to reach customers wherever they may be

  • An omnichannel dashboard to manage all customers information
  • A personalized chatbot with 24/7 full time support for better customer service
  • Broadcast personalized messages to customers instantly on WhatsApp
Limited reach and interaction with customers

Limited reach and interaction with customers

  • low team efficiency due to managing customers from multiple channels and dahsboards
  • Lost customers due to being limited active hour of customer service
  • Low engagement due to no personalization in all communication channels

Give the best experience for your customers

Easily build a loyal customer base

Keep track of every step of the customers' journey from start to finish.

A well-recorded customer journey

  • Manage transactions easily and detect unfinished requests in 360-degree view pipeline
  • Track every customer journey in detail through contact management on timeline display
  • Monitor teamwork and milestones comprehensively with customizable reports
A well-recorded customer journey

Unclear history of customer journey

  • Low team productivity due to less automation for customer management
  • Difficutly in tracking customer journey due to the lack of reporting and analysis
  • There is no performance report due to lack of data stored and processed
Unclear history of customer journey

Automate process for better customer experience

What is the Omnichannel CRM for retail businesses?

The omnichannel CRM is an application used by retail businesses to support immediate completion of transactions. This software facilitates the sales processes through automation.

Additionally, the omnichannel CRM can be utilized to track sales teamwork progress in order to support KPI target reach. This software enables visualization of each step of the pipeline within one pipeline management display.

What are the benefits of the Omnichannel CRM?

  • Quicker transaction processes
  • Accurate data to make rapid business decisions
  • Automated inventory management
  • Build customer satisfaction with prime customer service through personalized chatbot.
  • Sales reporting accessible in real-time
  • Integration with WhatsApp API makes retailers possible to handle customers inquiries in less time
  • Increase sales and sales team productivity

The omnichannel CRM software is often used by retail businesses, F&B as well as many other relevant partners.

Businesses use this software to holistically manage operations, which include message-recording, inventory management, report generation and other functions automatically.

  • Database management
  • Lead generation and management
  • Sales report analysis
  • Sales pipeline visualization
  • Automated document generation
  • Simplified ticketing system
  • Holistic integration