Trusted by 35,000+ business worldwide of all sizes
“With Qontak we can provide information quickly for incoming inquiries related to our programs.“
Jay Arief RahmanDigital Marketing Manager - IALF
growth in class registrants
“Qontak chatbot really helps our team in answering common questions, it can reduce our fatigue in answering questions outside of operating hours. So that our service is always on 24/7.”
Prita Head of Student Admissions and Institutional Affairs - UGM
faster admin response time
“By using Qontak’s multiple WhatsApp agents, we can solve and help Selleri users if they have problems or questions, without the need to increase costs at manpower.”
Najmuddin HuseinCo-Founder - Selleri
increase on monthly active users
Frequently Asked Questions (FAQ)
What is customer service software?
Customer service software is a tool that helps organizations provide assistance and support to their customers. It aids in managing customer queries, resolving issues efficiently, and connecting customers with the right assistance at the right time. This software is designed to enhance customer satisfaction and streamline customer service processes.
Our customer service software is the right solution for businesses looking to improve customer satisfaction. This application has all the features you need to simplify customer service.
Generally, our customer service software is integrated with CRM software to support engagement and sales. In addition, this application opens other communication channels such as WhatsApp API, call center, and omnichannel.
CRM tools for customer service refer to software applications that are part of Customer Relationship Management (CRM) systems.
These tools help businesses manage and improve customer interactions, inquiries, and support. They provide features to track customer interactions, record case details, and ensure timely and personalized support.
Mekari Qontak provides one of the best CRM tools that you can use for customer service purposes.
How to use CRM for customer service?
Use CRM for customer service by:
Recording customer interactions and inquiries.
Tracking the status and progress of customer cases.
Providing personalized and efficient support.
Analyzing customer data to identify trends and improve processes.
Ensuring seamless communication among support teams.
What are 4 types of customer service?
The four types of customer service are:
Self-service: Customers find answers through FAQs, knowledge bases, and online resources.
Live assistance: Real-time support via phone, chat, or video conferencing.
Automated service:Chatbots and automated systems provide instant responses.
Field service: On-site support for complex technical issues or installations.
How does customer service software work?
Customer service software centralizes customer inquiries and information, making it easier for businesses to manage support interactions.
It unifies customer conversations and data from various channels and systems in one location, facilitating timely and effective responses.
Why businesses need customer service software?
Businesses need customer service software because of it:
Organizes and manages customer inquiries for efficient handling.
Provides prompt and personalized support, enhancing customer satisfaction.
Enables seamless communication and collaboration among support teams.
Offers insights for process improvement and customer satisfaction measurement through data analysis.
Does customer service software come with analytics and reporting?
Yes, customer service software often comes with analytics and reporting capabilities. These features allow businesses to measure and track key performance metrics, such as response times, resolution rates, customer satisfaction scores, and agent productivity.
Analytics and reporting tools provide valuable insights for optimizing customer service processes, identifying bottlenecks, and making data-driven decisions to improve overall performance.
Supercharge your business with seamless collaboration
Revolutionize your operations with customer service software – centralize data, boost collaboration, and drive growth through informed decisions