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Customer Service

Mekari Qontak

WhatsApp for Customer Service: A Guide for Businesses

The business landscape constantly evolves, demanding businesses adopt innovative communication channels to stay ahead. WhatsApp, the popular messaging platform, has… Read more

BYPamela18/07/2023
Mekari Qontak

What is Call Centre: A Complete Guide

Have you ever called a customer service number and been connected to an agent who helps you with your inquiry… Read more

BYPamela22/03/2023
Mekari Qontak

Understanding Customer Satisfaction Score (CSAT): An Overview

Knowing if customers are happy is important for any business. It shows how well the company is doing in making… Read more

BYPamela12/01/2023
Mekari Qontak

Understanding WhatsApp CRM: What it is and Why You Need it

Are you looking for a way to improve your customer experience and drive sales? Look no further than WhatsApp CRM.… Read more

BYPamela08/07/2022
Mekari Qontak

Understanding Customer Experience: An Easy Guide

Customer experience (CX) refers to a customer’s overall perception of a company, from the moment they first interact with it… Read more

BYPamela04/07/2022
Mekari Qontak

What is Omnichannel Customer Service: Definition, Benefits, Strategy, and Examples

Today’s customers expect to be able to engage with a company through various channels, at any time and from any… Read more

BYMekari Qontak Editorial26/04/2022
Mekari Qontak

The 10 Best Call Center Software for Business 2023

Effective communication is like the strong base of a successful business, and call center software is like the tool that… Read more

BYPamela11/04/2022
Mekari Qontak

Understanding What is IP PBX and How it Works

The world of business communication is constantly evolving, and traditional PBX systems can’t keep up. That’s where IP PBX comes… Read more

BYPamela01/04/2022
Mekari Qontak

Handling Customer Complaint with 11 Best Ways!

In the dynamic world of business, knowing how to handle customer complaints is not just a skill; it’s a strategic… Read more

BYPamela11/02/2022
Mekari Qontak

Customer Satisfaction: What to Know and How to Measure It!

Is your business experiencing a decline in customer retention? It could be due to a lack of customer satisfaction. Customer… Read more

BYPamela07/02/2022
Mekari Qontak

How to Increase Customer Satisfaction? – A Guide

In today’s competitive market, it’s more important than ever to focus on customer satisfaction and learn how to increase customer… Read more

BYPamela17/01/2022

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