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The Soft Sell: How to Sell Without Selling

Published 29 December 2022
Last updated 14 December 2023
The Soft Sell: How to Sell Without Selling

In particular, selling can be intimidating for people who are not naturally outgoing or uncomfortable with sales tactics. The good news, however, is that you need not be pushy or aggressive to succeed in selling. But how to sell without selling?

In this article, we’ll explore some soft-selling proven strategies for turning customers into brand advocates and closing the deal without being pushy.

Whether you’re new to sales or looking to refresh your approach, these tips can help you succeed in selling without selling out!


What is Soft Selling?

Soft selling emphasizes building relationships with potential customers and establishing trust rather than using aggressive tactics or pressure to make a sale.

It involves gently guiding customers towards a purchase by highlighting the product’s or service’s benefits and value rather than using direct pressure to buy.

Soft selling is an excellent way to create long-term customer relationships and can lead to more stable and consistent sales over time.

It is often used in industries where trust and long-term relationships are essential, such as financial services, consulting, and professional services.


How to Sell Without Selling?

To do soft selling, there are several tips you can follow. Here are nine tips for selling without selling that you can use to increase your sales:

1. Build relationships with your customers

By knowing your customers and understanding their needs and preferences, you can tailor your sales pitch to their specific interests and concerns.

2. Sell your ideas and products through storytelling

People are naturally drawn to stories, so try to craft a compelling narrative demonstrating the value of your selling.

3. Highlight your product’s benefits

Rather than trying to sell the features of your product, focus on how it will solve a problem or improve the customer’s life in some way.

4. Show customers how your product works with demonstrations

Seeing is believing, so showing customers how your product or service can help them can be much more effective than just telling them about it.

5. Create a sense of urgency or scarcity

By highlighting limited availability or a special offer that is only available for a short time, you can motivate people to purchase.

6. Use social proof to your advantage

It would be helpful if you provided customers with testimonials of others using your product and benefiting from it. In that case, it can be a powerful motivator.

7. Be authentic and transparent to build trust and credibility

Being authentic and transparent is essential to soft selling because it helps build trust and credibility with your customers.

Customers who feel they can trust you and your business are more likely to purchase.

8. Your focus should be on providing value

By highlighting the benefits and importance of your product or service, you can help customers see the worth of your offering.

9. Use the power of suggestion to guide customers toward a purchase gently

For example, you can ask open-ended questions that help customers explore their options and consider your product’s or service’s benefits.

The goal is to help the customer explore their options and consider your product’s or service’s benefits without using direct pressure or coercion.


Soft Selling Example

One example of soft selling that you can do is to use WhatsApp as a sales platform.

Many businesses use WhatsApp to communicate with potential customers and establish relationships before selling.

For example, a business might use WhatsApp to send personalized messages to potential customers.

Businesses can also offer them information about their products or services and answer any questions.

This helps build faith and credibility with the customer, making them more likely to purchase when they are ready.

You can also use WhatsApp to send special offers or promotions to potential customers, helping to create a sense of urgency and encouraging them to make a purchase.

WhatsApp wants to create a positive and user-friendly experience for its users. Therefore, WhatsApp has ruled that businesses cannot sell hard on the platform.


This rule prevents businesses from using aggressive or spammy tactics to sell their products or services.

Unlock the Power of Soft Selling with Mekari Qontak!

Mekari Qontak is a platform that helps businesses unlock the power of soft selling through Omnichannel, CRM software, and WhatsApp API integration.

Together, these tools can help businesses build strong relationships with their customers and gently guide them toward purchasing soft selling techniques.

Learn how Mekari Qontak can help you unlock the power of soft selling with a free trial today!

Category : BusinessSales
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