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CRM Application
CRM Custom Report
CRM Custom Report
Personalize your CRM data reporting needs
Pipeline Management
Pipeline Management
Track achievements and progress of orders and tickets
Sales GPS Tracking
Sales GPS Tracking
Real-time field sales team location tracking
Sales CRM
Sales CRM
Track sales team, KPIs, orders and tasks in real time
Contact Management
Contact Management
Manage customer contact data seamlessly
Goal Management
Goal Management
Streamlined your objective and customize team goals
Ticketing Management
Ticketing Management
Accommodate flash follow-up to customers demand
Deal Management
Deal Management
Manage end-to-end deal monitoring seamlessly

Tracking deals, tickets and tasks

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Omnichannel Application
WhatsApp API
WhatsApp API
WhatsApp Business API feature optimization
Instagram API
Instagram API
Advanced Instagram autoresponder
Open API
Open API
Integrate Qontak apps with your business apps
AI Chatbot
AI Chatbot
Coding-free and flexible bot automation
Tokopedia Chat
Tokopedia Chat
Centralized Tokopedia seller chat management
Embedded Live Chat
Embedded Live Chat
Provide 24/7 live chat service in your own app

All in one customer service management

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Qontak Service Suite
Knowledge base
Knowledge base
Information center for customer service efficiency
SLA management
SLA management
Optimize customer issue resolution & agent performance
Agent scorecard
Agent scorecard
Monitor & evaluate customer service quality seamlessly
Ticket creation integration
Ticket creation integration
Simplify the process of customer issue resolution
Airene integration
Airene integration
Boost agent performance with Airene’s advanced assistance

A holistic ecosystem for customer support

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Cloud Call Center
Cloud Call Center
Cloud Call Center
Optimum customer service voip and IVR
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Mekari Qontak Blog

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Mekari Qontak Blog provides guidance on customers, marketing and sales

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How to Improve Your Customer Experience
Customer
6 mins read

How to Improve Your Customer Experience to the Next Level

Any business that wants to build long-term and enduring customer relationships must improve the customer...

Nyimas Pamela Anisa Dewi
Pamela Anisa Dewi
2 May 2024
How to Build Customer Loyalty in 10 Ways
Customer
10 mins read

How to Build Customer Loyalty in 10 Ways: Best Practices

Creating a loyal customer base is crucial for businesses looking to survive and expand their...

Nyimas Pamela Anisa Dewi
Pamela Anisa Dewi
8 May 2024
What is Customer Retention
Customer
10 mins read

Customer Retention: The Key Metric for Business Growth

In the modern world of business, holding onto customers is a top priority. Think of...

Nyimas Pamela Anisa Dewi
Pamela Anisa Dewi
10 May 2024

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Understanding Customer Experience An Easy Guide
Customer

Understanding Customer Experience: An Easy Guide

9 May 2024
8 mins read
Nyimas Pamela Anisa Dewi
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Customer

How to Improve Customer Retention: Strategies for Success

8 May 2023
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Nyimas Pamela Anisa Dewi
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Customers Satisfaction
Customer

Customer Satisfaction: What to Know and How to Measure It!

10 May 2024
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10 May 2024

E-book & Whitepaper Mekari Qontak

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How to Get WhatsApp Business API
WhatsApp

What is WhatsApp Business API? – A Complete Guide

25 August 2024
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Nyimas Pamela Anisa Dewi
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Customers Satisfaction
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Customer Satisfaction: What to Know and How to Measure It!

10 May 2024
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Nyimas Pamela Anisa Dewi
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10 May 2024
What is Customer Retention
Customer

Customer Retention: The Key Metric for Business Growth

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