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Manage sales and customer service better than KPI management

Increase revenue and overall business productivity with Mekari Qontak’s superior features. With an affordable cost, you can automate sales and service flows according to your business needs.

Mekari Qontak KPI management software trusted by 35,000+ companies from various industries

Grow Business with Excellent Features


Custom Pipelines instantly

Simplify the flow or stages of sales and customer service easily and instantly according to business needs.


Analytics Reporting Dashboard

Mekari Qontak’s reporting dashboard is customizable which allows you to build an overall business analysis within a given time.


Task Management and KPI

Track team performance milestones using custom metrics to increase your sales or business operations.


Integrate WhatsApp, Chat & Call Center into CRM

Easily integrate WhatsApp, Instagram, Facebook, Email, phone, and other apps into CRM to record conversations instantly.

KPI Management Software Enhances Business Productivity

Track all sales activities that drive companies to improve performance.

KPI for task management automation

KPI for task management automation

  • Automatically store all customer interactions and sales in one integrated database.
  • Have all customer data and information in one dashboard view with a 360-degree perspective.
  • Simplify sales stages by automating repetitive tasks to drive productivity.
Slow management processes

Slow management processes

  • Challenging to understand customer needs due to unorganized customer information.
  • Decentralized customer management information requiring multiple platform switches.
  • Irregular sales stages that make it challenging to monitor business progress.

Boost your business productivity now!

Grow Your Business Faster

Advanced and localized end-to-end solutions that fully serve all industry categories.

Build better customer experiences with KPI

  • Visualize multiple customizable pipelines to manage sales, projects, and business processes.
  • Integrate all communication channels into one integrated platform for accessible data and information access.
  • Prioritize important tasks and activate triggers that will send task notifications or important information to avoid missing anything.
Build better customer experiences with KPI

KPI reporting is prone to errors

  • Monitoring different business activities makes it difficult to ensure smooth sales reporting processes.
  • Sales KPI reports are prone to errors as they are manually created from employee reports.
  • Difficulty in tracking employee positions to ensure their productivity during duty.
KPI reporting is prone to errors

Drive sales and customer service performance

Frequently Asked Questions (FAQ)

What is KPI management?

KPI management is a tool that helps businesses automate tracking Key Performance Indicators (KPIs) and present them with easily understandable data. In addition, proper KPI management makes it easier for businesses to create, manage, visualize, and analyze each existing KPI, thereby assisting business performance toward desired targets.

Why is KPI management important for businesses?

KPI management is important for a company as it is a measuring tool used to determine and evaluate the success of a company. With proper KPI management, businesses can quickly implement decision-making strategies based on existing data.

Proper KPI management makes it easier for a business to manage human resources and business operations according to clear directions and objectives.

  • Setting business goals
  • Measuring the achievement of predetermined targets
  • Identifying problems in business strategies
  • Aligning marketing and sales efforts
  • Facilitating better decision-making
  • Tracking attendance with live GPS

The objectives of setting KPIs are as follows:

  • Evaluate employee performance and productivity.
  • Serve as an objective measuring tool.
  • Improve the company’s focus on essential indicators.
  • Enhance efficiency.
  1. Determine the business performance to be measured.
  2. Create matrices for performance progress.
  3. Evaluate current achievements
  4. Review performance changes regularly.
  5. Compile KPIs.
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