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71%
increase in customer engagement levels
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The number one cloud-based Omnichannel software in Indonesia to improve your business growth
INDUSTRIES
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Features
Unlock chat power & convert your followers into sales with Instagram Messaging API
Elevate support and engagement through Instagram Messaging API. Direct, efficient, and dynamic conversations
- 24/7 AI-driven customer service to answer all customers queries any time
- Increase customer experience with personalize Instagram DMs
- Seamless support with access from unlimited devices and multiple agents
- Automated support with auto-assign inquiries to specific agents
Engage customers like never before with Instagram Messaging API, ushering in the new era of connection
58%
rise in overall customer satisfaction rates
85%
faster in customer issues resolution
Mekari Qontak Instagram Messaging API solutions to meet all of your customer engagement needs
Enable end-to-end conversational marketing, sales, and support experiences on Instagram by designing and deploying use cases through a unified platform
Accurately measure the return on investment (ROI)
- Enabling data-driven decisions for continuous improvement
- Provide a comprehensive view of customer interactions across all channels
- Identify pain points and enhance the overall customer experience
Comprehensive workflows for efficient issue resolution
- Allows smooth escalation of complex issues to specialized agents
- Handle customer inquiries and issues efficiently, reducing response times
- Create automation for customers inquiries directing them to specific agents
Increase customer satisfaction and experience with personalization
- Allows engaging customer experience tailored to their needs
- Gain feedback of each interaction for better evaluation and allocation
- Create automated and personalized replies for customers inquiries 24/7
Ensuring customers data is synchronized across all channels in real-time
- Enabling quicker issue resolution and improved customer satisfaction
- Access customer history and preferences, ensuring personalized and consistent interactions
- Centralizes customer data, providing a complete view of interactions across channels
What is Instagram Messaging API?
Instagram messaging API enables brands to connect with customers on their preferred messaging channel.
API Instagram is a digital tool designed to help businesses interact with their customers more efficiently. Integration with a sales software such as a CRM will streamline well-recorded customer data.
How to get access to Instagram Messaging API?
To get access to Instagram Messaging API, you must follow the three easy steps below:
1. Register to get a free trial here
2. Convert your Instagram Account into Instagram Professional Account
3. Connect your Facebook Page to your Instagram Account
4. Qontak will set up the integration and give the API access
Learn how Instagram Messaging API solves modern day problems in your business
Leads to revenue growth by harnessing the potential of Instagram
Create outstanding experiences on your Instagram, influencing sales via the strategic placement of your brand’s products
Amplify responsiveness and elevate the quality of customer interactions
Businesses can utilize the Instagram Messenger API to consolidate incoming messages from posts, stories, mentions, and direct messages into one control center
Cultivate confidence among customers and enhance their overall experience
Addressing customer inquiries promptly nurtures personalized rapport and bolsters lasting confidence
Trusted by 35,000+ business worldwide of all sizes
“With Qontak we can provide information quickly for incoming inquiries related to our programs.“
“Qontak chatbot really helps our team in answering common questions, it can reduce our fatigue in answering questions outside of operating hours. So that our service is always on 24/7.”
“By using Qontak’s multiple WhatsApp agents, we can solve and help Selleri users if they have problems or questions, without the need to increase costs at manpower.”
Can I send messages with the Instagram API?
Yes, you can send messages using the Instagram API! The Messenger API for Instagram lets businesses chat with their customers through their preferred messaging app. By integrating with existing tools and data such as CRM and Omnichannel, Instagram’s Messenger API helps brands easily manage high volumes of customer messages.
On the other hand, this flexible integration with omnichannel can serve customers to move seamlessly between channels such as WhatsApp Business API, Facebook, Telegram, Line, Email, and others.
What is the best Instagram API software?
1. Mekari Qontak
Mekari Qontak is one of Instagram’s official partners that can help your online store get the Instagram API. Mekari Qontak allows you to get various Instagram tools that will be very useful for your Instagram shop.
Main Features: multiple agents or multiple users, multichannel chat system; CRM sales & customer service, comprehensive reports & analysis, chatbot system & conversation flow, advanced agent routing system; etc.
Developer: PT Qontak Tumbuh Makmur
Website: https://qontak.com/
2. BingBangram
BingBangram is a tool used to automate Instagram activity. It offers many services, one of which is automatic Instagram DMs.
Main features: 100 free DM Templates, Free sales script, and Flexible Distribution List.
Developer: BingBaram
Website: https://bigbangram.com/
3. Stim Social
Stim Social is an application to get Instagram followers that also works on the TikTok application.
Main feature: Reports and analysis for users, Insights about customers, and IG bot to automate messages via DM.
Developer: Sunny Florida Boat Company LCC
Website: https://stimsocial.com/
4. Insta-Stories
Insta-Stories.online uses the Instagram API to pull Stories from public Instagram accounts. You can browse anonymously without needing to sign in.
Main features: share photos and videos that disappear from your profile, feed and messages after 24 hours, and story highlights.
Developer: Insta-Stories
Website: https://Insta-Stories.online/
5. Ingramer
Ingramer lets you fully manage your Instagram account, even via PC and Mac! Ingramer implements artificial intelligence technology applied to IG bots.
Main features: audience segmentation; text, photo, and video formats available; DM for all new followers; custom lists for precise targeting; a welcome message; and instant reply.
Developer: Inflact
Website: https://inflact.com/
What’s the difference between Instagram Messenger API and Instagram Messaging?
Instagram Messaging is where you have private chats with your followers on Instagram. It’s your personal chat space.
On the flip side, the Messenger API for Instagram is like a bridge. It lets businesses link their Instagram accounts with other apps so they can manage all their messages from one place. Super convenient!
Is there an API for Instagram?
There is a bunch of APIs for Instagram. These APIs are tools that help businesses, and creators do their thing on Instagram.
You’ve got choices like the Instagram Graph API, Instagram Basic Display API, and Messenger API for Instagram.
What is the API limitation of Instagram?
The API limitation of Instagram is called rate limits. It’s like how many times you can use the API in a specific time. If you use it too much, you might get slowed down. Each type of API has its limits. Some are based on your app’s activity, while others depend on users or specific actions.
Right now, the API limitation of Instagram is set at 200 requests per hour. When you reach the limit, your demands might fail for a while. To avoid this, follow each API type’s provided limitations and guidelines.
Is Instagram API free?
Certainly! The Instagram API is free to use when you become a developer with Facebook for Developers. Still, you need to follow their rules and guidelines. It’s free with some responsibility.
Alternatively, you can go for a simpler option: using the Instagram API from an official partner. Some partners offer different packages with fees that suit your business needs. For example, Mekari Qontak provides Instagram API packages starting at just US$55 per month.
Learn about Instagram API fees here.
Can I upgrade to the Instagram API?
You bet you can! If you’re already using an older version of the Instagram API, you can level up to the latest version.
You can upgrade to Instagram API by following these steps:
- Connect Instagram with the company’s internal applications, such as omnichannel with API integration, to get complete and comprehensive information.
- Streamline the Workflow with automation systems such as ‘quick reply’ and distribute DM messages fairly to the agents on duty.
- Improve customer experience through a personalized approach in every message sent, and reply to DM messages.
Build the most engaging customer experience with Mekari Qontak
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