Mekari Qontak
CRM for Tour & Travel

Service all customer travel needs 24/7

Help customers to easily find or book trips and holidays whenever they need

Service all customer travel needs 24/7

Grow together with 3500 + Indonesian Companies

Tour & Travel industry challenges and solutions

Difficult to manage all customer service
Difficult to manage all customer service

Multiple channels and repeated questions make it difficult to respond to customer messages

 Lost order
Lost order

Decision making becomes difficult because the order and transaction history is not managed properly.

Overwhelmed with customer complaints
Overwhelmed with customer complaints

The number of complaints connected to different departments.

Connect with customers in one dashboard

Manage all incoming customer inquiries from multiple communication channels in one unified platform.

Accelerate customer response

Accelerate customer response

  • Quick response to every customer question using a chatbot that automatically responds
  • Unlimited promotions without worrying about being blocked via WhatsApp blast
  • Manage customer orders easily by connecting multiple business channels in one unified platform
Excessive agent workload

Excessive agent workload

  • Hassle of responding to many orders one by one so that the response becomes slow
  • Broadcast messages containing limited promotions via WhatsApp only for 256 customer contacts
  • Agents have to switch business applications to answer one by one incoming customer messages

Improve customer service now

Track sales and customer activity in real-time

Manage all customer interactions from multiple channels in one easy view and drag & drop

Make sure customers are satisfied

  • Track the status of customer complaints or orders from start to finish, as well as their level of satisfaction
  • Personalize every interaction with customers based on their detailed interaction history from one dashboard
  • Measure customer satisfaction level automatically through customer satisfaction survey & dashboard
Make sure customers are satisfied

Difficult to ensure customer satisfaction

  • Agents must check each ticket manually to make sure all customers are served
  • Agents reply to messages using rigid and inflexible templates in order to save time
  • Agents have to switch business applications to answer one by one all messages
Difficult to ensure customer satisfaction

Increase customer satisfaction now

WhatsApp Whatsapp sales