Mekari Qontak
Best Omnichannel CRM for Outsourcing Services

Automatically Manage Outsourcing Services

Omnichannel CRM helps outsourcing businesses provide consistent service to all clients, in order to reach more and more customers effectively.

  • Streamline customer service up to 75%
  • Serving customers 24/7 with Chatbot 
  • CRM Software automatically manages client interactions
  • Integrate all customer channels with Omnichannel

More than 3,500 Outsourcing Business trusted by Mekari Qontak

Telkom Indonesia
RHB Securities
BNI
Oppo
Xiaomi
Eka Hospital
Mayapada Hospital
Ajinomoto
Shipper
Memeflorist
Universitas Indonesia

Outsourcing industry challenges without Mekari Qontak

 Overwhelmed by customer response
Overwhelmed by customer response

Customer service agents overwhelmed at handling conversations from different channels

Difficult to follow-up
Difficult to follow-up

Unable to direct the customer to complete the process due to poor management

Interaction history not saved
Interaction history not saved

Difficult decision-making because customers interaction is not managed neatly

Improve agent performance and productivity

Accelerate your customer service with superior omnichannel CRM features to increase customer satisfaction

Fast and centralized customer service

Fast and centralized customer service

  • Serve customers on different channels in one dashboard for more effective.
  • Quick response to real-time customers in seconds with advanced AI chatbot
  • Send WhatsApp blast messages to customers for promotions, notifications and OTP.
Unclear and messy customer service

Unclear and messy customer service

  • Customer service is not centralized so it takes more time to manage.
  • Admin must respond to each message manually which causes customers to have to wait.
  • Admins must ensure all messages are delivered by repeatedly switching apps.

Centralize your outsourcing services

Reach customers anywhere and anytime

Make calls directly and monitor every interaction that occurs with the business anywhere anytime

Record outgoing and incoming calls in detail

  • Get and analyze recordings of calls agents make for best decisions and training
  • Manage customer data such as contact information, complaint, order etc in one timeline view.
  • Monitor customer ticket progress through interaction history from one interactive dashboard.
Record outgoing and incoming calls in detail

No detailed call history and recording

  • Call interactions are manually logged by agents so many are lost.
  • Customer database management is very susceptible to human error.
  • Managers and teams must switch apps to ensure all interactions are complete.
No detailed call history and recording

Manage customer interactions automatically

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