Mekari Qontak
Retail Industry Sector

Offer the best support at every stage of your customer journey

Improve customer service and create the best customer experience across channels and platforms with omnichannel CRM

Offer the best support at every stage of your customer journey

Grow with 3,000+ businesses in Indonesia

Challenges in retail industry without Omnichannel CRM

Hard to handle customer inquiries
Hard to handle customer inquiries

The sheer number of questions coming from different channels makes it difficult for agents to answer questions

Unable to monitor incoming orders
Unable to monitor incoming orders

Missed customer orders because there is no system that can support tracking and monitoring customer orders

Unable to track purchase history
Unable to track purchase history

There is no database system that can help record and store customer information, data, and interactions easily

Provide the best experience for your customers

Build and maintain good relationships with customers at every stage of sales and problems

Reach customers everywhere effectively

Reach customers everywhere effectively

  • Effectively manage all customers from multiple channels in one unified platform for productivity.
  • Customer service is available 24/7 non-stop via a customizable robot assistant (chatbot).
  • Instantly send bulk messages directly to customers' personalized WhatsApp blast.
 Limited reach and no customer interaction

Limited reach and no customer interaction

  • The hassle of managing multiple subscribers from different channels makes productivity ineffective.
  • Customer service is limited to certain hours only because there is no helpful chatbot technology.
  • The sending of personalized messages is done manually and cannot be sent simultaneously.

Provide the best support for your customers

Easily build a loyal customer base

Know every customer's journey from the initial interaction with the business until they become loyal customers

All customer journeys are well recorded

  • Easily manage customer transactions and orders, as well as detect unfinished orders.
  • Track every customer journey in detail through the easy timeline view in contact management.
  • Monitor team performance and achievements comprehensively with customizable reports.
All customer journeys are well recorded

No detailed customer journey logging

  • Manual customer transaction management makes team performance ineffective.
  • It is difficult to track the customer journey because there is no easy-to-understand timeline display.
  • Evaluation of team performance and achievements is done manually without any customizable reports.
No detailed customer journey logging

Automate every stages of your business

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