One stop solution for marketing, sales and your customer management
Omnichannel
Starter
Easy solution to increase sales for businesses that are just starting to use omnichannel.
Affordable plans for small and medium businesses.
- WhatsApp account masking & verification*
- WhatsApp message personalization and unlimited broadcast message
- Automatic agent allocation
- Customizable chat template
- Chat reply automatic schedule
- Deal and ticket drag & drop feature
- Manage pipeline and data information as needed
- Agent performance report
- Customer satisfaction survey
- Message activity report
- 1,000 WhatsApp Conversation Credit
- 1,000 monthly active users
- 5 agent quota
- Standard customer support
- WhatsApp account blue tick verification*
- WhatsApp account masking
- Agent quota (5)
- Automatic agent allocation
- Chat history autosave
- Customizable chat template
- Chat reply automatic schedule
- WhatsApp Conversation Credit (1,000)
- Monthly active users (MAU) (1,000)
- WhatsApp Balance Credit
- Chat paraphrasing
- Detailed message explanation
- Automatic agent chat summary
- Customer sentiment identification
- Multichannel customer service
- Knowledge Center Wikipedia
- Community & empowerment program
- Message personalization
- Unlimited broadcast message
- Customer contact autosave
- Contact profile personalization
- Agent performance report
- Customer satisfaction survey
- Message activity report
- LINE
- X (Twitter)
- Gmail
- Telegram
Pro Popular
Complete solution for companies looking to improve their customer experience through omnichannel.
Features and services are tailored to businesses with specific operational needs.
- WhatsApp account masking & verification*
- WhatsApp message personalization and unlimited broadcast message
- Automatic agent allocation
- Customizable chat template
- Chat reply automatic schedule
- Deal and ticket drag & drop feature
- Manage pipeline and data information as needed
- Agent performance report
- Customer satisfaction survey
- Message activity report
- 1,000 WhatsApp Conversation Credit
- 1,000 monthly active users
- 10 agent quota
- WhatsApp Balance Credit worth Rp175,000
- Standard customer support
- WhatsApp account blue tick verification*
- WhatsApp account masking
- Agent quota (10)
- Automatic agent allocation
- Chat history autosave
- Customizable chat template
- Chat reply automatic schedule
- WhatsApp Conversation Credit (1,000)
- Monthly active users (MAU) (3,000)
- WhatsApp Balance Credit (Rp175.000)
- Chat paraphrasing
- Detailed message explanation
- Automatic agent chat summary
- Customer sentiment identification
- Multichannel customer service
- Knowledge Center Wikipedia
- Community & empowerment program
- Message personalization
- Unlimited broadcast message
- Customer contact autosave
- Contact profile personalization
- Agent performance report
- Customer satisfaction survey
- Message activity report
- LINE
- X (Twitter)
- Gmail
- Telegram
Business
Extensive solution for companies requiring advanced omnichannel systems.
Features and services are tailored to businesses with more specific operational needs.
- WhatsApp account masking & verification*
- WhatsApp message personalization and unlimited broadcast message
- Automatic agent allocation
- Customizable chat template
- Chat reply automatic schedule
- Deal and ticket drag & drop feature
- Manage pipeline and data information as needed
- Agent performance report
- Customer satisfaction survey
- Message activity report
- 1,000 WhatsApp Conversation Credit
- 1,000 monthly active users
- 15 agent quota
- WhatsApp Balance Credit worth Rp700,000
- Standard customer support
- WhatsApp account blue tick verification*
- WhatsApp account masking
- Agent quota (15)
- Automatic agent allocation
- Chat history autosave
- Customizable chat template
- Chat reply automatic schedule
- WhatsApp Conversation Credit (1,000)
- Monthly active users (MAU) (10,000)
- WhatsApp Balance Credit (Rp700.000)
- Chat paraphrasing
- Detailed message explanation
- Automatic agent chat summary
- Customer sentiment identification
- Multichannel customer service
- Knowledge Center Wikipedia
- Community & empowerment program
- Message personalization
- Unlimited broadcast message
- Customer contact autosave
- Contact profile personalization
- Agent performance report
- Customer satisfaction survey
- Message activity report
- LINE
- X (Twitter)
- Gmail
- Telegram
Enterprise
Comprehensive omnichannel solution for global enterprises.
Features and services are tailored to businesses with complex operational needs.
- WhatsApp account masking & verification*
- WhatsApp message personalization and unlimited broadcast message
- Automatic agent allocation
- Customizable chat template
- Chat reply automatic schedule
- Deal and ticket drag & drop feature
- Manage pipeline and data information as needed
- Agent performance report
- Customer satisfaction survey
- Message activity report
- 1,000 WhatsApp Conversation Credit
- 1,000 monthly active users
- Unlimited agent quota
- WhatsApp Balance Credit worth Rp700,000
- Dedicated customer support
- WhatsApp account blue tick verification*
- WhatsApp account masking
- Agent quota (Unlimited)
- Automatic agent allocation
- Chat history autosave
- Customizable chat template
- Chat reply automatic schedule
- WhatsApp Conversation Credit (1,000)
- Monthly active users (MAU) (20,000+)
- WhatsApp Balance Credit (Rp700.000)
- Chat paraphrasing
- Detailed message explanation
- Automatic agent chat summary
- Customer sentiment identification
- Multichannel customer service
- Knowledge Center Wikipedia
- Community & empowerment program
- Message personalization
- Unlimited broadcast message
- Customer contact autosave
- Contact profile personalization
- Agent performance report
- Customer satisfaction survey
- Message activity report
- LINE
- X (Twitter)
- Gmail
- Telegram
CRM
Business
Flexible solution for businesses or companies that need a CRM system.
Features and services are tailored to businesses with specific operational needs.
- Contact profile, company profile, deal, ticket, and task management
- Flexible system settings
- Product training and after-sales services
- Report and analytics dashboard
- Offline GPS system
- Contact profile management
- Company profile management
- Deal management
- Ticket management
- Task management
- Analytics dashboard
- Automated report
- Mobile app (iOS & Android)
- Access control
- Layered approval
- Flexible system settings
- Automated workflow
- Multichannel customer service
- Knowledge Center Wikipedia
- Community & empowerment program
- Dedicated customer service
- Integration with other system
Enterprise
Comprehensive CRM solution for global companies.
Features and services are tailored to businesses with more complex operational needs.
- All features within Business package
- Automated workflow
- Dedicated customer service
- Integration with other system
- Contact profile management
- Company profile management
- Deal management
- Ticket management
- Task management
- Analytics dashboard
- Automated report
- Mobile app (iOS & Android)
- Access control
- Layered approval
- Flexible system settings
- Automated workflow
- Multichannel customer service
- Knowledge Center Wikipedia
- Community & empowerment program
- Dedicated customer service
- Integration with other system
Business
Enterprise
Qontak Service Suites
Plus
Customer service solution for small to medium business with 6,000 monthly conversations.
- Free up to 5,000 MUV*
- Omnichannel
- CRM
- Basic chatbot
- E-commerce chat integration for 2 outlets*
- Manual scorecard for agent monitoring
- Knowledge base storage
- MUV (5,000*)
- Telegram (Free for 2 outlets*)
- Instagram (DM & Comment)
- LINE
- E-commerce (Free for 2 outlets*)
- All features
- Ticket creation integration
- Basic (10 FAQs*)
- Commerce
- NLP (Intent)
- Chatbot AI (Add-on)
- Summarization
- Paraphrase
- QA Manual
- QA Automated
- SLA
- Customer health score
- Chat SLA breach prevention*
- Ticket SLA countdown*
- CSAT
- Storage
- Internal knowledge center* (20 executions/month*)
- Integration with chatpanel
- Open API
- Custom workflow (With Mekari Builder add-on)
- Two-factor authentification
- Password management
- Alternative log in method
- SAML (single sign on)
- Session limit
Ultimate Recommended
Customer service solution for medium to large business with 30,000 monthly conversations.
- All features within Plus package
- Free up to 15,000 MUV*
- Basic & NLP chatbot
- Unlimited e-commerce chat integration*
- CRM ticket system integration with chatpanel
- Automated scorecard by Mekari Airene for agent monitoring
- Knowledge base integration with chatpanel
- MUV (15,000*)
- Telegram (Unlimited)
- Instagram (DM & Comment)
- LINE
- E-commerce (Unlimited*)
- All features
- Ticket creation integration (Unlimited)
- Basic (Unlimited*)
- Commerce
- NLP (Intent)
- Chatbot AI (Add-on)
- Summarization
- Paraphrase
- QA Manual
- QA Automated
- SLA
- Customer health score
- Chat SLA breach prevention*
- Ticket SLA countdown*
- CSAT
- Storage
- Internal knowledge center* (500 executions/month*)
- Integration with chatpanel
- Open API
- Custom workflow (With Mekari Builder add-on)
- Two-factor authentification
- Password management
- Alternative log in method
- SAML (single sign on)
- Session limit
Enterprise
Customer service solution for enterprises with >30,000 monthly conversations.
- All features within Ultimate package
- Unlimited MUV*
- MUV (Unlimited*)
- Telegram (Unlimited)
- Instagram (DM & Comment)
- LINE
- E-commerce (Unlimited*)
- All features
- Ticket creation integration (Unlimited)
- Basic (Unlimited*)
- Commerce
- NLP (Intent)
- Chatbot AI (Add-on)
- Summarization
- Paraphrase
- QA Manual
- QA Automated
- SLA
- Customer health score
- Chat SLA breach prevention*
- Ticket SLA countdown*
- CSAT
- Storage
- Internal knowledge center* (2.000 executions/month*)
- Integration with chatpanel
- Open API
- Custom workflow (With Mekari Builder add-on)
- Two-factor authentification
- Password management
- Alternative log in method
- SAML (single sign on)
- Session limit
Personalize your package with various add-ons and bundles
Add-ons
Optimize your sales, marketing, and customer support management with a variety of additional features and services
AI-based Chatbot
Revolutionize the way your business interacts with customers, now smarter and more engaging
- Manage up to 20+ FAQs
- Customize agent allocation
- Hybrid handling of agents & bots
- AI NLP (Natural Language Processing)
- API integration
Additional Qontak Agent
Accelerate your business performance by adding agents
WhatsApp Blast Outbound
WhatsApp Blast Outbound to expand your business reach
Minimum top up Rp 1.000.000
- Marketing (Rp 596,33 /sesi)
- Utility (Rp 295,32 /sesi)
- Authentication (Rp 438,00 /sesi)
Instagram Comment
Centralize customer comments on your Instagram social media account posts to simplify communication management and engagement.
Monthly Unique Visitor
Top up additional Monthly Unique Visitor quota
Custom Reporting
Personalize your reports according to business needs without manual reporting in Microsoft Excel
Mekari Qontak supports business development from various industries
Selleri optimizes customer problem resolution speed
“We experience 5% increase in active users on Selleri.id after running an educational campaign via WhatsApp and other channels.”
Frequently Asked Questions (FAQ)
What pricing packages are available for Mekari Qontak?
We offer flexible CRM, Omnichannel, and Qontak Service Suites pricing packages to meet various business needs, from Starter to Enterprise packages. Our plans are grouped based on the scale of your operation and the features you require.
For further information about prices, please consult with our team for free.
What differentiates Mekari Qontak from other omnichannel CRM solutions?
Mekari Qontak stands out with its approach to omnichannel CRM, combining traditional CRM features with a powerful chatpanel, Chatbot capabilities, and smart integrations.
This unique combination makes it easier for you to manage a more holistic and automated customer interaction management.
Can I try using the software for free before purchasing?
Yes, we offer a free trial period so you can experience all of Mekari Qontak’s capabilities before making your purchase. Sign up for a free trial or feel free to have a free consultation with our team.
Are there any setup fees or hidden costs?
No, we take pride in our transparency. There are no additional hidden or setup fees associated with our standard pricing plans. You only pay for the package you choose.
Can I upgrade my package at any time and how do I do it?
Yes, you can upgrade your package at any time. If your business requires a more powerful package and wants to upgrade, you can contact our Customer Support.
Is my data and privacy safe with Mekari Qontak?
We are serious about managing data security and user privacy. Mekari Qontak uses industry standard security protocols, encryption, and access controls to ensure the confidentiality and integrity of your data. For more information, see our Security Policy and our Privacy Notice.
How easy is it to integrate Mekari Qontak with other systems?
Mekari Qontak is designed for easy integration. We provide clear documentation and support to help you integrate with a variety of systems and applications, including artificial intelligence (AI) and natural language processing (NLP) applications.
Can I access Mekari Qontak with my mobile phone?
Yes, Mekari Qontak is designed to be accessible from a variety of mobile devices, including phones and tablets. We offer a responsive interface for a seamless experience on a variety of screen sizes.
Win your customer's heart with Mekari Qontak
