Omnichannel 
AI Chatbot 
WhatsApp Business API 
Instagram API 
Open API 
CRM Software 
Sales CRM 
Pipeline Management 
Mobile Omnichannel CRM 
Customer Service 
Cloud Call Center 
Data Access Hierarchy 
CRM Custom Report 
Education 
Financial 
Healthcare 
Tour & Travel 
Hospitality 
Logistic 
FMCG 
Retail 
Information Technology 
Outsourcing 
Marketing 
Human Resources 
Operational 
Partnership
Referral
Unintegrated channels
Many chats from different channels makes it a hassle to handle leads quickly.
INDUSTRY
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Features
Supercharge the results of your marketing campaigns with omnichannel CRM
Effectively automate processes in marketing with Omnichannel CRM application
- Automatically collect market data for greater relevancy
- Gain a wider reach of customers with integration to the Omnichannel
- Gain a wide view of market trends in order to create targeted promotions
- Send unlimited promotional messages through WhatsApp broadcast
Grow with 3500+ other businesses in Indonesia
Challenges of the marketing team without the omnichannel CRM
No leads historyNo database can be used to gain perspective related to leads and customers.
No real time reportsCannot find metrics and reports in real time to identify necessary improvements.
No leads automation
Manage and monitor all lead generation to determine next best marketing steps.
Well-recorded leads funneling
- Modify the customer journey in detail based on activities and every stage of the deal.
- Gain analysis in real-time from several different teams handling leads at the same stage.
- Increase team's productivity by better organizing and assigning team tasks.
No historic recordings of leads
- No view of the customer journey to understand customer activity.
- Analysis are not obtainable in real-time as there is no supportive system.
- The division of tasks becomes confusing because it has to be done manually.
Move towards marketing automation
Reach more leads and customers
Integrate all channels to holistcally automate marketing and business operations.
Easy, flexible, and safe promotion activities
- Easily connect and manage all marketing channels into one platform without hassle.
- Increase brand trusts through certified WhatsApp and blast messages.
- Create delivery report status and customer activity in real time for better business decisions.
Limited promotions due to limited quota
- A hassle to switch applications to access several different business accounts.
- Limited WhatsApp broadcast messaging which also risks getting blocked by system.
- No real-time delivery report status and customer activity.
Improve your marketing campaigns easily
What is the Omnichannel CRM for Marketing teams?
Omnichannel CRM is an application that can simplify marketing processes, by storing customer data, creating campaigns through WhatsApp broadcast, marketing-activity visualization and many more.
Additionally, this CRM software supports marketing development strategies particularly for branding, or other marketing plans relevant to current trends.
What are the benefits of the Omnichannel CRM for Marketing teams?
- Obtain greater client retention
- Increase revenue
- Better customer satisfaction and loyalty
- Gain more referrals and recommendations
- Improve efficiency and productivity
- Automatically collect and manage user data
- Connect online and offline customer purchasing experience
- Improve brand recall and brand image
- Push more sales to gain significant profit increase
What are the features of the Omnichannel CRM for Marketing teams?
- 360 View and Analysis Report
- Task Management and KPI Tracking
- Omnichannel chat (WhatsApp API, Instagram API, email, and more)
- Mobile app accessibility
- Document automation
- Integrate with other supportive apps
What is an example of the Omnichannel CRM for Marketing teams?
Businesses are now able to send mass broadcast messages to thousands of contacts at once through WhatsApp. This particular communication channel has the highest of being read by leads compared to other social media applications.
Additionally, when customers respond, the chatbot will respond according to triggers. This interaction will be stored automatically within the CRM.
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