Mekari Qontak
CRM Logistics

Improve customer service efficiency with a centralized system

Connect all business channels seamlessly with a centralized and automated platform

 Improve customer service efficiency with a centralized system

Growing with 3,500+ Indonesian businesses

Logistics industry challenges and solutions

Inefficient operation
Inefficient operation

Manual submission of request data collection, it make operations ineffective

Overwhelmed with messages
Overwhelmed with messages

Single CS agent is overwhelmed in handling high conversation traffic

Trouble tracking delivery
Trouble tracking delivery

Package tracking is impractical because it can only be accessed via the website

Integrate all channels in one platform

Collect all package delivery request data in one database and help customers make parcel delivery requests quickly

Make it easy for customers to package delivery

Make it easy for customers to package delivery

  • Make it easy for customers to send packages and track delivery status via WhatsApp messages
  • Quick response of multiple agents from all communication channels in one integrated platform
  • Share the information customers need automatically 24/7 non-stop with chatbot WhatsApp
Proses layanan pelanggan lambat

Proses layanan pelanggan lambat

  • Customers need to go to offline stores to ship packages and track delivery status
  • Switch applications to check package delivery requests and reply to customer messages
  • Customers have to wait for customer service to get business-related information

Make package delivery easy now!

Improve the quality of your customer service

Build meaningful customer experiences by automating services on shipping and logistics

Creating customer satisfaction

  • Track the position of packages automatically via chat without the help of a CS agen.
  • Automatically record complaint messages and follow-up with customers via omnichannel.
  • Monitor agent performance and customer satisfaction to increase customer loyalty.
Creating customer satisfaction

Customer satisfaction is immeasurable

  • It is difficult to confirm the position of the package because the customer has to connect with the agent directly.
  • Agents must manually record complaints in the database system before doing follow-up.
  • Businesses have to go the extra mile to manually track agent performance and customer satisfaction.
Customer satisfaction is immeasurable

Build customer loyalty now

WhatsApp Whatsapp sales