Mekari Qontak
Information Technology Industry

Manage business and customer relations automatically

Offer support at every stage of your customer journey easily and automatically with an omnichannel CRM solution

Manage business and customer relations automatically

Grow with 3,000+ businesses in Indonesia

Challenges in IT industry without Omnichannel CRM

Many customers from different channels
Many customers from different channels

Too many support tools used make it difficult for the team to switching from one application to another

Difficult to collaborate with other teams
Difficult to collaborate with other teams

The absence of a system that can support and provide facilities for easy and fast collaboration between teams

No complaint recording system
No complaint recording system

The large number of channels makes customer service difficult and the probability of not being recorded is very high

Automate the IT services process

Record and reduce administrative processes from every stage automatically and without hassle

Effective and centralized customer service

Effective and centralized customer service

  • Send mass notification messages in real-time directly to customers' WhatsApp via blast.
  • Centralize various social media channels to increase customer reach and team collaboration.
  • Respond to customers instantly and in real time with a smart and customizable chatbot.
Unclear and messy customer service

Unclear and messy customer service

  • Sending notification messages manually makes the job ineffective and long.
  • It's a hassle to switch apps to reach customers on different social media channels.
  • Customers wait a long time to get a response to their question.

Improve customer service and experience

Effectively improve the IT services process

Monitor every interaction that customers and businesses do so as to increase customer loyalty

Know the whole customer journey

  • More comprehensive business performance analysis to identify and manage team performance.
  • Track customer complaints and orders in real-time so that no customer is missed and happy.
  • Know every customer stage from start to finish in one best timeline view on contact management.
Know the whole customer journey

Unknown customer journey

  • The process of analyzing business performance is troublesome because it has to be done manually.
  • Customers feel disappointed because customer complaints and orders are not handled directly.
  • There is no timeline view that can show the customer stages from start to finish.
Unknown customer journey

Switch to an easy automated system

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