Mekari Qontak
For HR team

Increase HR performance and productivity 80% more effectively

Centralized service all employee inquiries from multiple channels and monitor the most frequently asked issues

Increase HR performance and productivity 80% more effectively

Grow with 3,000+ businesses in Indonesia

HR team challenge without Omnichannel CRM

No centralized database of employees
No centralized database of employees

The large number of employee activity data makes it difficult for the HR team to find the information needed

Not knowing the most common problems
Not knowing the most common problems

There is no comprehensive report that can show how often the same questions or problems keep happening

Communication with multiple apps
Communication with multiple apps

HR teams have difficulty communicating and collaborating with other teams and employees

Centralized access to all employee’s inquiries

Organize and manage tickets into one dashboard view that can be tailored to business needs

Monitor all employee issues in detail

Monitor all employee issues in detail

  • Ticket visualization with drag & drop for monitoring all active tickets that need escalation.
  • Escalate certain tickets to the related team easily to increase resolution time.
  • Prioritize tickets with urgent needs with automatic reminders, so no more missed tickets.
There is no monitoring of employee inquiries

There is no monitoring of employee inquiries

  • The ticket monitoring process is done manually because there is no supporting visualization feature.
  • Ticket distribution is confusing because there is no automated system to support it.
  • Tickets are not settled on a priority basis and there may be missed tickets.

Automatically simplify workflow

Increase HR team’s productivity by 80%

Manage all employee inquiries and concerns from multiple channels in one centralized platform

Effectively serve many employees at once

  • Serve employees from various channels in one platform such as WhatsApp, Facebook, Email, and more.
  • Continue to message and monitor HR team performance in detail, quickly, effectively, and efficiently.
  • Automate every interaction and service with chatbots and send scheduled WhatsApp blasts.
Effectively serve many employees at once

Overwhelmed handling multiple employees

  • It is a hassle switching apps to serve employees from different channels.
  • Difficult to continue messages and monitor HR team performance because it’s done manually.
  • Every interaction and service is done manually so that it makes the HR team overwhelmed.
Overwhelmed handling multiple employees

Switch to an easy automated system

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