Mekari Qontak
CRM for Hotels

Customer service is available 24/7 for hospitality

Reach customers wherever they are with omnichannel CRM to build good customer relationships

Customer service is available 24/7 for hospitality

Grow with 3,000+ businesses in Indonesia

Hospitality industry challenges without omnichannel CRM

Customers find it difficult to contact the business
Customers find it difficult to contact the business

Different phone numbers for each division causes confusion for customers

Difficult to make a reservation
Difficult to make a reservation

Customers have difficulty interacting directly with agents for room reservations or other services

Hard to reach back old customers
Hard to reach back old customers

Old customers rarely open after sales promotion messages

 

Increase sales and service customers more efficiently

Centralize all customer service and automate sales processes to increase revenue

Simplify customer service

Simplify customer service

  • One contact number for all divisions that makes it easy for customers to contact the hotel
  • Serve customers 24/7 without limits by enabling Chatbot to automatically answer messages
  • Send promotions in bulk to potential customers such as promotions via WhatsApp blast
Decentralized customer service

Decentralized customer service

  • Many CS contacts provided making customers confused about which number to call
  • Customers have to wait long enough to be able to talk to the hotel's customer service
  • Admins reply to messages using templates that leave a stiff impression for customers

Automate your customer service

70% faster reservation with omnichannel CRM

Customers only need to make a reservation via short message on various channels and it will be processed automatically

Increase customer loyalty

  • Send notifications right after your reservation or schedule a specific time via WhatsApp
  • Increase sales through personalized sales engagement messages to make a return reservation
  • Monitor agent performance, customer satisfaction and customer loyalty on one dashboard
Increase customer loyalty

Difficulty monitoring business conditions

  • Admin must send manual notification message to inform reservation and others
  • Monitoring employee performance is done manually from the given report notes
  • Difficult to measure customer satisfaction because customer data is not managed centrally
Difficulty monitoring business conditions

Increase the number of reservations now

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