Mekari Qontak
Health Industry Sector

Provide the best support at every stage of your customer journey

Provide the best support at every stage of your customer journey

Grow with 3,000+ businesses in Indonesia

Problems often faced by the healthcare industry

Unable to track and monitor data
Unable to track and monitor data

Agents cannot easily track, monitor, and validate comprehensive patient history, activity, and health records

Overwhelmed customer service
Overwhelmed customer service

There are too many repeated questions and the patient who wants to register is overwhelming the agent

No comprehensive insight
No comprehensive insight

The absence of a database system that can provide holistic insights and perspectives regarding customers

Provide the best experience for customers

Mekari Qontak provides features to help you create efficient and effective healthcare

Automate all your business operations

Automate all your business operations

  • Centralized the entire customer database to track customer activity history accompanied by timeline
  • Automatic notification & reminder system to easily record and update business activities and services
  • Monitor all activities and achievements to properly monitor and evaluate business performance
The operational process becomes complicated

The operational process becomes complicated

  • There is no centralized database feature that can help you to understand customer needs in real-time
  • There is no automatic reminder system that can help to remember important appointments
  • Monitoring is done manually because there is no system that can evaluate the business automatically

The best support system for your customers

Easily build customer loyalty

Omnichannel CRM provides automated and real-time reports on sales and customer service activities

Complete all tasks with a centralized system

  • No more losing customers with a chatbot that can respond to customers quickly and in real-time
  • Increase productivity and streamline team processes in one unified platform and share messages equitably
  • Serve customers with personalization at every stage of sales and send WhatsApp blast notification messages
Complete all tasks with a centralized system

Completion of tasks becomes complicated

  • The customer was disappointed with the response of the customer service agent which was long and inept
  • Confusing and overlapping division of tasks causes task completion to be ineffective and inefficient
  • Replying to customer messages manually makes the customer service process slow and ineffective
Completion of tasks becomes complicated

Build seamless operation without interruption

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