Mekari Qontak
Banking Industry Sector

Provide the best support at every stage of your customer journey

80% of customers become loyal customers with your business with the implementation of Omnichannel CRM in banking business processes

Provide the best support at every stage of your customer journey

Grow with 3,000+ businesses in Indonesia

Banking industry challenges without Omnichannel CRM

Overwhelmed customer service
Overwhelmed customer service

The number of repeated questions that come in makes the work of the Customer Service team ineffective

Unable to track customer complaint history
Unable to track customer complaint history

CS cannot know the history of customer complaints, as a result, the service becomes repetitive and inefficient

Slow management and service
Slow management and service

The absence of a route or workflow support system can speed up the customer service process

Improve customer experience by 80%

Mekari Qontak provides features to help you create efficient and effective banking services

Automate your business services

Automate your business services

  • Reach customers everywhere by integrating multiple channels in one unified dashboard
  • Answer frequently asked customer questions (FAQ) automatically with Chatbot Assistance
  • Send messages in bulk to your prospects and customers easily using WhatsApp Blast
Serving customers manually

Serving customers manually

  • Complicated switching apps to reach prospects and customers on different channels manually
  • Answering the same questions over and over again decrease team's performance and productivity
  • Agents need to manually send messages to provide information to prospects and customers

Manage your customer service automatically

End-to-end system for best business decisions

No more losing customers by monitoring all customer deals and complaints easily

Access everything you need in one platform

  • Centralized deal and ticket system to monitor all complaints and deal stages for each customer
  • Manage customer databases effectively to track customer activity and journey in real-time
  • Various comprehensive report templates can be used to make the best business decisions
Access everything you need in one platform

Business operations become complicated

  • Manual operational system makes your employees work ineffectively and efficiently
  • No centralized database that can help you to understand customer needs in real-time
  • There is no comprehensive report template that can help you to make business decisions
Business operations become complicated

Create seamless operation without interruption

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