Mekari Qontak
For customer service team

Centralize all customer service in one system

Solve all customer problems effectively and monitor all customer complaints entered in one dashboard

Centralize all customer service in one system

Grow with 3,000+ businesses in Indonesia

Customer Service challenge without Omnichannel CRM

Manual customer complaint recording
Manual customer complaint recording

Manually recorded customer complaints have the potential for errors or miscommunication

Disappointed customer
Disappointed customer

Customers often feel disappointed because they have to wait a long time to be served properly

Lack of coordination with other teams
Lack of coordination with other teams

Customer service usually involves another team from sales to technical, most of the time it doesn’t work out

Build customer satisfaction with integrated customer service

Increase team productivity and customer satisfaction with one advanced, customizable end-to-end platform

Serve many customers at once

Serve many customers at once

  • Serve customers from multiple channels in one platform such as WhatsApp, Facebook, Instagram, Line, Telegram, Email and more.
  • Escalate messaging and monitoring CS team performance in detail from SLA to customer satisfaction level (CSAT).
  • Automate every interaction and service with chatbots and send scheduled WhatsApp blasts.
Overwhelmed by handling many customers

Overwhelmed by handling many customers

  • Unified customer service which makes it difficult to provide consistent customer service.
  • Difficulty in monitoring the performance of the customer service team and customer satisfaction.
  • Customer interaction can only occur directly with CS agents during operating hours.

Increase satisfaction with the best service

Increase customer service efficiency up to 80%

Organize and manage tickets into one dashboard view that can be tailored to business needs

No more losing customers due to bad service

  • Kanban visualization with drag & drop for monitoring all active tickets and deals and SLA.
  • Escalate certain tickets to the relevant team so that the resolution time is increased and there is no miscommunication.
  • Prioritize tickets with urgent needs with automatic reminders, so no more missed tickets.
No more losing customers due to bad service

Bad service is prone to lose customers

  • Customers feel neglected because messages sent have not been responded to.
  • Customers have to wait their turn long enough to get a reply from a Customer Service agent.
  • Customers turn to competitors because they are disappointed with poor customer service.
 Bad service is prone to lose customers

Accelerate customer service

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