Mekari Qontak
FCMG Industry Sector

Provide the best customer support in every stage of your business

Improve customer support at every stage of the business to provide a pleasant customer experience

Provide the best customer support in every stage of your business

Grow with 3,000+ businesses in Indonesia

Challenges in FMCG industry without Omnichannel CRM

No real-time report from sales team
No real-time report from sales team

There is no provide system that can help supervisors to view sales reports or progress in real-time

Difficult to monitor the field sales team
Difficult to monitor the field sales team

Supervisors cannot monitor the field sales team activity and performance according to the visit route in real-time

Impersonal marketing campaign
Impersonal marketing campaign

The marketing campaign that carried out is quite massive but not targeted and personalized properly and precisely

Increase sales with the best sales management

Monitor all activities, performance, and progress of the field sales team during sales visits and others

Track the field sales team in real time

Track the field sales team in real time

  • Monitor the process and stages of the deal in real-time for purchase management from start to finish.
  • Know the position of the field sales team anywhere at any time with online and offline GPS live tracking.
  • Monitor the progress of each task and the results of visits by the field sales team in real-time.
No field sales team report

No field sales team report

  • Monitoring the process and stages of the deal is not real-time, making the division of tasks ineffective.
  • Unable to determine the position of the field sales team because there are no features that can support it.
  • Evaluation is not effective because it cannot monitor the performance of field sales in real-time.

Improve your sales efficiency

Expand and increase interaction in marketing

Carry out well-targeted and more interactive marketing activities for loyal customers

Easily improve customer service and experience

  • Access all social media channels in one platform to increase the productivity of the related team.
  • Instantly send WhatsApp blast promotions directly to customer numbers and personalized.
  • Automate every interaction on social media with chatbots and integrate it with the database.
Easily improve customer service and experience

No real interaction with customers

  • The hassle of switching between applications due to access different social media channels.
  • The process of sending promotional messages is more complicated because they are sent manually.
  • Interaction on social media is not effective because there is no chatbot system that can help.
No real interaction with customers

Improve customer service automatically

WhatsApp Whatsapp sales