Build your telephony call center on a flexible and remote capable system with free extension to extension capability. Operate on iOS, Android, PC, Mac or simply connect the call center to a physical phone device. Accelerate your business on a 99.9% SLA system.
Virtual Lines & Interactive Voice Responses (IVR)
Improve Customer Satisfaction & Business Efficiency
Build intuitive robot calling menus for your customer to select from. Route calls to relevant divisions or escalate inquiries to agents. Build unlimited custom flows on your calling menus to ensure deep customer satisfaction. Virtual lines enable concurrent calls to scale your organization.
Real Time Wallboard Dashboard
Gain Perspectives & Insights With Real Time Analytics
Set custom SLA thresholds to understand whether agents are performing according to your own standard. Gain additional metrics on customer experience to gauge room for improvement. Activate Supervisor and Agent roles to manage and monitor call center teams.
API Ready Call Recording
Build Accountability with Call Recordings
Enable call recordings that are in full compliance with legal regulations and suitable for the financial industry, among others. Integrate call recordings to your own cloud or on premise database with our Open API protocol. Improve performance with real accountability.
Build Better Customer Experiences Today
Advanced & localized chat solutions that are completely catered to any industry category.