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Mobile Omnichannel CRM
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Operational inefficiency
Manual collection of delivery data increase chances of human error.
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Features
Improve efficiency of logistics, transportation, and 3PL ops with a centralized system
A leading omnichannel CRM system tailored for transport and logistics businesses aimed at enhancing automation.
- Trace all business activities in one dashboard
- Make business decisions based on comprehensive reports
- Track team members on the field in real-time
- Provide support to teams to improve team performance remotely
- Integrate with all business communication channels like WhatsApp
Omnichannel logistics CRM software trusted by more than 100+ enterprises in logistics, transportations & 3PL
Common challenges in logistics without Mekari Qontak's omnichannel CRM
Excessive orders and inquiriesInflux of unmanageable orders and inquiries that are not handled by agents.
Difficulty in organising deliveriesPlanning and tracking process of deliveries difficult and fragmented, creating customer inconveniences.
No centralized platform
Difficult to reach customer service creates poor customer service experience
Shorten response time and improve customer retention
- Simplify customer journeys by creating delivery orders and conveniently tracking statuses through WhatsApp
- Swift responses of multiple agents throughout different channels on one integrated platform
- Automatically share requested information 24/7 nonstop with chatbots
Slow service process
- Customers must be physically present at an offline store to send deliveries and track delivery status
- Admins must switch applications to check delivery requests and respond to customer inquiries
- Customers must wait to be connected to a customer service agent to obtain information
Simplify delivery processes now
Improve customer service quality
Provide meaningful customer experiences by automation in delivery & logistics
Provide the best experience for customer satisfaction
- Automatically answer customer inquiries regarding status tracking through WhatsApp
- Record complaints and follow-up on clients automatically
- Monitor agent performance through CSAT surveys to improve customer retention and loyalty
Immeasurable customer satisfaction rate
- Difficulty to pinpoint deliveries as customers must be connected directly to agent
- Agents must record complaints manually within the database before following up
- Difficulty in measuring agent performance and customer satisfaction rate
Build and increase customer loyalty today
What is an omnichanel CRM for logistics used for?
The omnichannel CRM for logistics is designed for better customer service. From automatic recording and order management to mass marketing and complaint resolution, this comprehensive CRM ecosystem supports everything needed towards digitalization.
This CRM application holds features to manage all customer data within one platform. Equipped with reporting of all kinds of business activities, all relevant data is accessible in real-time.
Additionally, the omnichannel application is also integrated with other communication channels, which allows for trigger messages to be sent to customers both online and offline.
What are the benefits of an omnichannel CRM for logistics businesses?
- Provide nonstop 24/7 customer service
- Automatically respond to customers through chatbots
- Store and manage all customer interactions within the CRM
- One account to serve all customers through multiple devices
- Send notifications, confirmations, promotions, and more through broadcast messages to thousands of contacts simultaneously
- Report all activity through customer service, accessible in real-time
- Integrate multiple channels such as WhatsApp API, Instagram API, Facebook, and more within one platform to provide a consistent customer experience journey
Why do logistics companies need an omnichannel CRM?
An omnichannel CRM simplifies online and offline customer service. All customer data is updated in real time and accessible anywhere.
The omnichannel connects multiple business accounts. This integration facilitates interaction with customers and patients throughout various communication channels.
What is an example use case of an omnichannel CRM utilised by logistic companies?
The omnichannel CRM for logistics is developed to simplify processes and operations. When customers contact businesses through WhatsApp, interaction is automatically stored within the CRM.
Interactions activate an AI chatbot to respond according to flows. Should there be unresolved inquiries, the chatbot automatically directs leads to agents for further handling.
Furthermore, when deliveries are made, automatic reminders with status updates and confirmations are automatically sent.
Grow your business faster with Mekari Qontak
Do more without compromising accuracy and speed with Mekari Qontak’s cutting edge CRM built for IT departments and firms.
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