What are the benefits of an Omnichannel Healthcare CRM for the healthcare industry?

Automate customer service with quick responses 24/7 through chatbot Store and manage all previous interactions automatically within the healthcare CRM One unified account to service patients through many devices Create customer service activity reports accessible in real-time Integrate many channels within one omnichannel platform for consistent customer service experience

Omnichannel CRM for healthcare facilities

Omnichannel CRM, automatically manage healthcare services

Automate healthcare customer service & operations

Monitor and manage all activities including conversations and ticketing with an omnichannel healthcare CRM
Simplify and automate inbound customer service
Scale efficiently with chatbots and unlimited agents capability
Respond and complete customer requests in a single platform
Provide consistent customer experiences throughout all channels

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More than hundreds of healthcare facilities have taken advantage of Mekari Qontak

Challenges in the healthcare industry without the omnichannel CRM

Unable to trace and monitor data

Agents are unable to track and validate activities or information of patients’ history.

Overwhelmed customer service team

Repetitive questions and requests cause distress to customer service agents.

Fragmented data

Dispersed data across omnichannel prevents a holistic perspective of patients.

Provide the best experience to customers and patients

Qontak provides the tools to help you become the most efficient and effective healthcare provider

Automate all business operations

Centralize your database to simplify reviews of patient health history and timelines
Automate notifications and reminders to track and renew business services easily
Track all activities and achievements to accurately monitor and evaluate business performance

Complicated operational processes

Fragmented communication channels causes difficulty to understand real-time customer needs
No automated reminders to notify patients regarding important appointments
Manual monitoring process, as real-time data is unavailable

A system to support the best service for your patients

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Easily build and maintain customer loyalty

Obtain sales activity and customer service reports automatically in real-time

Complete all tasks within a unified platform

Prevent customer loss with our chatbot software to handle all requests within seconds
Simplify teamwork within one advanced platform to increase team productivity
Personalize customer service at every sales stages with WhatsApp broadcast notifications

Difficult to complete and resolve customer's requests or complaints

Low customer satisfaction due to slow response from customer service agents
Unfair task delegations cause tension and poor productivity among team members
Manual responses creates inefficient and slow customer service management

Run seamless business operations

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What is an Omnichannel Healthcare CRM ?

An omnichannel healthcare CRM implementation is an effort towards digital transformation where a healthcare practice or hospital unifies all communication channels into one platform, thereby centralizing prospect and customer information and activity engagements. As a result of a healthcare CRM implementation, healthcare practices are able to build efficiencies and save costs.

An omnichannel application also automates patient data management and customer service all within one CRM platform. This simplifies accessibility whenever information is needed.

Integration with other communication channels allows healthcare practices to improve overall quality of both online and offline customer service.

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Automate customer service with quick responses 24/7 through chatbot
Store and manage all previous interactions automatically within the healthcare CRM
One unified account to service patients through many devices
Create customer service activity reports accessible in real-time
Integrate many channels within one omnichannel platform for consistent customer service experience

A healthcare CRM simplifies and enables the best online and offline customer service. All patient data updates in real-time.

An omnichannel platform connects multiple business accounts. This integration facilitates interaction with customers and patients throughout various communication channels, such as WhatsApp API, Instagram API, call center, and more.