What are the benefits of using the omnichannel CRM for operations?
Higher retention rates
More sales revenue
Increase customer satisfaction and loyalty
Obtain more references and recommendations
Improve efficiency and productivity
Automate data management and collection from customers
What are the important features of the omnichannel CRM for operations?
360 View and Analysis Report
Task delegation and KPI tracking
Omnichannel Chat (WhatsApp, Instagram, Email and more)
Live GPS Tracking
Mobile application access
Integration with applications to support more sales
How do I use the omnichannel CRM for operations?
If customers were interested in your marketing content on your Instagram, customers would seek more information on your website. In this case, the omnichannel will forward customers’ journey to the website once the provided link is clicked, without leaving the page. Something similar can also be done in other communication or social media channels.
All customer activity will be automatically saved within the CRM. Users can revise this information in future for review, and to better understand customer needs, as well as to design more relevant marketing campaigns or business strategies to their audience.
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