Omnichannel
CRM Software
Sales CRM
Customer Service
WhatsApp Business API
Instagram API
Cloud Call Center
Chatbot WhatsApp
Education 
Financial 
Healthcare 
Tour & Travel 
Hospitality 
Logistics 
FMCG 
Retail 
Information Technology 
Outsourcing 
Marketing 
Human Resources 
Operational 
Mobile Omnichannel CRM
Pipeline Management
Data Access Hierarchy
Open API
Partnership
Referral
Manual data-input
Higher risks of human error by inputting data manually.
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Features
Minimize operational activity into one unified platform
Reduce administrative burden by automating all operational processes into the CRM platform for operations
- Automate repetitive tasks from the CRM application dashboard
- Get real-time performance reports
- Get unlimited access to user data in our CRM for operations
- Improve collaboration between team members without switching between applications
More than 35,000+ companies in various industries use Mekari Qontak CRM software
Challenges faced by operations team without CRM software
Uncentralized dataData is stored in many different files and platforms.
Untrack salesUnability to track sales and their activities in real-time.
Effectively improve team productivity
Monitor all business activities from sales to service within all-inclusive platform
Centralized business insights in real-time
- Holistic perspective through a 360-degree view to gain extensive business perspectives
- Modify all reports according to needs for the most comprehensive data and information
- Visualize and customize pipelines to manage sales, orders, and tickets
- A flexible open API to simplify integration and communication with other business systems and accounts
No real-time information on business activities and progress
- Delayed reports cause difficulty in understanding the informations
- Reports are non-customizable and only have default settings
- Sales management becomes a hassle since the pipelines are not customizable
- No flexible and open API feature to simplify integration and business communications
Push sales team's performance to new heights
Improve sales team's performance and productivity
Make better decisions with accurate reports and analysis
Improved sales and operations processes
- Easily track your team with a real-time GPS tracker
- Identify sales and business trends weekly, monthly or annually
- Automated deal and order notifcations to avoid missed sales
- Integrate with various social media for comprehensive sales information
Automate all business operations now
- Inablity to monitor team's mobility with real-time GPS tracker
- Difficulty to identify trends, as there are no simple timeline features for review
- Lost sales opportunities without automatic reminders and notifications
- A hassle to switch between applications to obtain information from various sales channels
Make the move towards automated operations
What is the omnichannel CRM for operations?
The omnichannel for CRM is a software to simplify business operations through automation. It takes note of repetition, creates automated sales reports, manages inventory and much more.
Take advantage of the CRM’s additional features to roll out marketing strategies for strong brand awareness, campaigns and other developments according to current trends.
What are the benefits of using the omnichannel CRM for operations?
- Higher retention rates
- More sales revenue
- Increase customer satisfaction and loyalty
- Obtain more references and recommendations
- Improve efficiency and productivity
- Provide quick responses to inquiries through automated chatbot
- Automate data management and collection from customers
What are the important features of the omnichannel CRM for operations?
- 360 View and Analysis Report
- Task delegation and KPI tracking
- Omnichannel chat (WhatsApp API, Instagram API, email and more)
- Live GPS Tracking
- Mobile application access
- Document automation
- Integration with applications to support more sales
How do I use the omnichannel CRM for operations?
If customers were interested in your marketing content on your Instagram, customers would seek more information on your website. In this case, the omnichannel will forward customers’ journey to the website once the provided link is clicked, without leaving the page. Something similar can also be done in other communication or social media channels.
All customer activity will be automatically saved within the CRM. Users can revise this information in future for review, and to better understand customer needs, as well as to design more relevant marketing campaigns or business strategies to their audience.
Grow your business faster with Mekari Qontak
Do more without compromising on accuracy and speed through various business solutions provided by Mekari, used by thousands of other businesses across sectors.
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