Why use an Omnichannel CRM for banks?

<span data-sheets-value="{"1":2,"2":"An Omnichannel CRM facilitates both online and offline customer service while automating tasks to help companies save money and grow revenues. All updates on customer data happen in real time thereby enabling accurate reporting and analytics."}" data-sheets-userformat="{"2":897,"3":{"1":0},"10":0,"11":4,"12":0}">An Omnichannel CRM facilitates both online and offline customer service while automating tasks to help companies save money and grow revenues. All updates on customer data happen in real time thereby enabling accurate reporting and analytics.

What is the role of the Omnichannel CRM in the banking?

Store and manage previous customer interaction data automatically from the CRM Provide quick and standardized responses through an AI chatbot Consistent customer service support in all channels to increase satisfaction and loyalty Integrate the Omnichannel with all other business application accounts Increase all-round productivity of customer service teams Efficient and time-saving operational costs

The best CRM for banking industry

Provide the best support to customers with omnichannel CRM designed for banks

Increase customer loyalty with our omnichannel CRM for Banks up to 80%.

Respond to customers within seconds using chatbots
Serve customers 24/7 automatically
Send instant bulk messages directly to WhatsApp
Integrate multiple communication channels into one

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Challenges without the omnichannel CRM for banks

Overwhelmed customer service teams

Ineffective customer service processes due to repetitive inbound questions.

Inability to backtrack and review customer complaints

Agents are unable to analyse previous customer interaction data, repeating past mistakes and inefficienies.

Slow customer service

Lack of supportive routing or workflow to improve collaborative processes and customer service procedures.

Improve customer service quality by 80%

Mekari Qontak provides features to increase efficiency and effectiveness of your banking services

Automated customer service in one click

Connect with customers anywhere with an integrated CRM for banks
Respond to inquiries automatically with our advanced chatbot feature
Send automated and personalized messages in bulk directly to WhatsApp

More time wasted due to manually handling customers

Data fragmentation and inefficiencies from multiple separate communication channels
Low team productivity due to lack of transparency and reporting metrics
Low agent retention due to handling repetitive basic questions

Automate your customer service now

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An all-inclusive system for better business decisions

Monitor sales pipelines and customer complaints easily to eliminate the risk of losing customers

Access all business needs in one easy platform

Integrated deal and ticketing system allows monitoring of all complaints and requests at all stages
Manage customer databases effectively and track customer journeys in real-time
Complete reporting templates displays more comprehensive data & analysis to make better business decisions

Business operations are more complex and difficult to manage

Manual systems and procedures create low productivity, inefficiency and ineffectiveness among team members
Lack of unified database to understand customer needs in real-time
Lack of comprehensive reports for analysis makes it difficult to make good business decisions

Create seamless business operations instantly

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What is an Omnichannel CRM for Banks?

An omnichannel CRM for banks is a digital tool to manage all business activities of customers such as sales and customer service. This application connects multiple communication channels into one centralizing platform. Simplify monitoring and provide consistent customer service across all channels with Mekari Qontak’s CRM for banks.

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An Omnichannel CRM facilitates both online and offline customer service while automating tasks to help companies save money and grow revenues. All updates on customer data happen in real time thereby enabling accurate reporting and analytics.

Store and manage previous customer interaction data automatically from the CRM
Provide quick and standardized responses through an AI chatbot
Consistent customer service support in all channels to increase satisfaction and loyalty
Integrate the Omnichannel with all other business application accounts
Increase all-round productivity of customer service teams
Efficient and time-saving operational costs

The Omnichannel CRM for banks is developed to improve customer service as well as professional training and development. Whether it is marketing or distributing information to customers, WhatsApp API that broadcast solutions are commonly used in banking.

On the customer service side, banks are unable to manually handle thousands of inquiries and as a result leverage routing systems and FAQ systems to allocate and answer simple inquiries.