What are the benefits of a helpdesk ticketing system for businesses?

Here are the benefits that businesses can get by using a ticketing system: Increase customer satisfaction and simplify employee tasks Provide effective solutions to customer problems Help prioritize urgent tickets Speed up workflow and increase team productivity Help monitor the business in case of violations especially for high priority cases Increase customer retention rates Offer a self-service system to customers

The best helpdesk ticketing system

Resolve customer inquiries quickly and efficiently with helpdesk ticketing system

The helpdesk ticketing system ensures efficient and streamlined customer support to enhance customer satisfaction and experience.

Automating the process of completing customer tickets
Streamlining the customer service process
Implementing an advanced agent routing system
Saving time on resolving customer inquiries
Consolidating all communication channels onto a single platform

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Resolve customer inquiries quickly and efficiently with helpdesk ticketing system

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More than 3500+ Indonesian companies trust Mekari Qontak's helpdesk ticketing system

Business challenges without a helpdesk ticketing system

Slow responses

Overwhelmed agents struggle to keep up with customer inquiries.

Unorganized workflow

No real-time monitoring of customer service processes.

Uncustomizable system

Inflexible systems that can’t keep up with your business needs.

Expired tickets & opportunities

There is no rotting time feature, which helps indicate the ticket is too old at some stage.

Effortlessly manage orders with a helpdesk ticketing system

Elevate your business with Mekari Qontak's best-in-class helpdesk ticketing system.

Complete all customer orders

Customizable ticketing system stages to fit user requirements
Efficient filtering system that displays tickets based on specific criteria and categories
The rotting time feature effectively indicates the ticket has been in for too long at a particular stage

Orders and inquiries are often missed

Representatives and teams cannot move stages in the ticketing system as required
No filters help display tickets according to a particular category or criteria
Many inquiries are missed because no rotting time feature reminds the team

Automatically manage tickets

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Helpdesk ticketing system serve customers more easily

Complete all customer inquiries and orders easily and quickly using Qontak's omnichannel integration

Effectively workflow by helpdesk ticketing system

Integrate multiple conversational channels in one innovative mobile application dashboard
End a conversation session easily using the 'Resolve' button feature
Manage all conversations in one Qontak omnichannel chat dashboard

Ineffective workflow

Lack of centralization leading to difficulty in keeping track of all communication channels
Ineffective tracking and ensuring completion of customer conversations across platforms
Hassle-switching apps to finish the conversation on various channels

Switch to advanced ticketing software

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Efficient customer database management with helpdesk ticketing system

Streamline your customer service with an advanced ticketing system integrated in one place

Accelerate business with ticketing system

Revolutionize the way you monitor customer activities with a comprehensive timeline history
Capture all customer interactions, including notes, tasks, tickets, phone calls, emails, and related materials
Stay on top of customer service performance with an SLA policy that tracks violations in real-time

Incomplete customer information

Simplify the process of monitoring customer activities with a comprehensive timeline history system
Manually repeating customer activities leads to inefficiency in handling customer interactions
No SLA policy serves as monitoring and reporting regarding potential violations

Best support system for business

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What is a ticketing system?

A ticketing system is a program that can help companies to accommodate, manage, and track customer requests. Customers often give questions or complaints to the company by telephone or message. With the ticketing software, customers’ messages from various platforms, such as WhatsApp, Phone, Chatbot, E-mail, and so on, will turn into a customer ticket.

With only one platform, this ticketing system makes it easy for customer service to prioritize messages, then track and follow up on customer requests. Communication between the customer support team and customers to handle complaints can be better resolved with an online helpdesk in the ticketing application. This application is integrated with a trusted CRM or customer relationship management system.

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A ticketing system can help sales, marketing, or customer support teams prioritize, track, and follow up on customer requests on a single platform.

In addition, the ticketing system also allows the customer support team to communicate more precisely and efficiently with customers and handle complaints. This system is usually integrated into a sales CRM (Customer Relationship Management) system.

Here are the benefits that businesses can get by using a ticketing system:

Increase customer satisfaction and simplify employee tasks
Provide effective solutions to customer problems
Help prioritize urgent tickets
Speed up workflow and increase team productivity
Help monitor the business in case of violations especially for high priority cases
Increase customer retention rates
Offer a self-service system to customers

1. Mekari Qontak
Mekari Qontak offers a CRM ticketing system that makes it easier for teams to handle tickets faster. Qontak’s ticketing software ensures that all agents receive the same information and purchase tickets.

Main Features: CRM or Ticketing System, PBX System, IVR, SLA, ACD, Agent Routing, Wallboard Inbound & Outbound, Supervisor Tools, User Features, and Omnichannel support.

2. Awesome Support
Awesome Support is one of the most popular ticketing support system options for WordPress. While Awesome Support is very easy to set up, it’s not powerful enough for the needs of most support teams.

Main Features: Canned responses, Unlimited ticket history, Unlimited agents and tickets and email support.

3. Help Scout
Help Scout is a helpdesk ticketing application that can help you to provide customer support more easily and powerfully.

Main Features: Shared Inbox, Reporting, Knowledge Base, Live Chat and Messages.

4. Spiceworks
Spiceworks is a cloud-based helpdesk ticketing software designed to manage tickets from customer interactions. This ticketing software also provides customer support through multiple channels and tracks agent performance.

Main Features: Ticket Prioritization, Knowledge Base, Time Tracking, MobileSelf Service and Active Directory.

5. TalkDesk
TalkDesk offers a ticketing software that helps manage customer support faster. The TalkDesk app supports customer service teams creating consistent customer relationships.

Main Features: Session Routing, Session Queuing, Concurrent Calling, IVRI, nbound Screen Pop and Persistent Data