What are the benefits of outbound calling software

The advantages of outgoing calling software are as follows: Save on marketing and sales costs because call center agents can do both things at the same time for every prospect who is successfully contacted. The average features of outbound call center software operate to facilitate the tasks of call center agents. Saves the time it takes to contact prospects. Outbound call centers that are integrated with other business tools, such as CRM software , help desks, or WhatsApp Business API can provide a double advantage, namely that all conversations or interactions that occur between the company and customers can be stored automatically. Increase sales to businesses or companies that use it.

How do I make outbound calls good and efficient?

How to successfully make an outgoing call is Take a persuasive approach to getting your customer’s attention Make your customers feel valued Take advantage of the customer’s valuable time Keep your promises, don’t make unimportant promises Set up a follow-up meeting

What makes the best outbound call software?

The best outgoing calling software has the following features: Phone conversation recording CRM integrations Feedback Capturing Real-time call monitoring Reporting and analytics

Outbound call software

Boost your team's performance with a seamless outbound call software

Simplify your sales team’s work and reach more consumers instantly with Mekari Qontak’s outbound call software.

Reach customers from anywhere, anytime
Monitor your team’s work in real-time
Boost productivity with streamlined task automation
Streamline sales with seamless CRM integration

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Boost your team's performance with a seamless outbound call software

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Over 3,500+ Indonesian companies trust Mekari Qontak's outbound call software

Advantages of using outbound call software

Customizable and user-friendly

Outbound call software is accessible from anywhere and can be tailored to your business needs.

One centralized system

All customer data is securely stored and automatically managed in one integrated system.

Real-time monitoring

Monitor customer interactions and team performance from one easy-to-use dashboard.

Seamless integration

The outbound call software integrates with other tools for easier data collection and analysis.

More customer connections

Use the software to reach more customers and increase communication

Seamless contact center

Customize the outbound call software for effortless customer contact by your agents
Automatically log all customer interactions for better understanding of their needs
Integrate all your channels for simpler customer access

Challenges are hard to overcome

Struggle to follow up on leads due to no historical data of interactions
Quality assurance is difficult to do due to no proof of conversations and interactions
Lack of integration between channels makes it difficult to synchronize data.

Growing customer relationships

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Detailed sales analysis

Gain valuable insights from sales reports and team performance all in one flexible dashboard

Improved performance analysis

Track individual and team activity to identify trends in orders, demos, and purchasing decision
Review call recordings to improve team performance and customer interactions
Analytics reports provide data-driven insights to inform your business strategy

No visibility on business performance

Difficulty in tracking customer service agent performance
No real time insights due to a manual generation of business reports
Inaccurate leads data makes ineffective business and sales decisions

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Increase sales and revenues effectively

Maximize the outbound call software with post-call automation for longer and more efficient customer calls

Personalized customer interactions

Utilize previous call records to provide personalized customer interactions
Automatically route agents based on customer requirements for more efficient calls
Train your team for improved follow-up calls and accelerated performance

Stagnant sales and business growth

Agents struggle to convert customers to sales due to no clear history and journey
Lack of customer information makes it difficult for agents to contact them
Overwhelming workload for agents results in a focus on customer management instead of sales

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What is an outbound call software?

Outbound call software is a tool businesses use to make outbound calls to prospects or customers. The goal is to market the product or sell it.

Outbound call center software makes the job of call center agents easy. Because it has the feature of automating calls and filtering call answering machines, all of these outbound call software capabilities boost agent productivity and save company costs.

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1. Mekari Qontak

Mekari Qontak is a cloud telephone system-based outbound call center provider. So users do not need a large data storage capacity on the device used. Qontak’s outbound call center software also provides good flexibility and mobility for its users.

Main features: Automatic Call Distribution, Monitoring report, Call Recording, Contact Management, Computer Telephony Integration, Interactive Voice Response, Predictive Dialer, Technical Support and Dedicated Support.

2. LeadDesk

LeadDesk helps businesses have a faster contact center. LeadDesk’s outbout call software only requires a browser and internet connection to start calling and selling. LeadDesk makes agents focus on increasing sales.

Main features: Smart Dialer, Automated Lead Handling, Reporting and Additional features.

3. CallHippo

CallHippo is a call center software that allows its users to enjoy all the features of an enterprise-level solution, regardless of the user’s business size.

Main features: interactive Voice Response, Call Monitoring, Auto Dialer. Automatic Call Distribution, Computer Telephony Integration and Dashboard & Analytics.

4. CloudTalk

CloudTalk is call center software for sales and customer service teams. It can contact prospects or customers more quickly. So, They will be more deals in the sales division.

Main features: Text messages use templates, Power dialer, smart dialer, Interactive Voice and Distribution of calls.

5. Five9

Five9 is an outbound call center software that uses a cloud base. It leverages AI artificial intelligence to create personalized customer experiences.

Main features: Inbound & Outbound Call, Interactive Voice Response, Predictive & Progressive Dialer, Technical Support and Call Recording.

The advantages of outgoing calling software are as follows:

Save on marketing and sales costs because call center agents can do both things at the same time for every prospect who is successfully contacted.
The average features of outbound call center software operate to facilitate the tasks of call center agents.
Saves the time it takes to contact prospects.
Outbound call centers that are integrated with other business tools, such as CRM software, help desks, or WhatsApp Business API can provide a double advantage, namely that all conversations or interactions that occur between the company and customers can be stored automatically.
Increase sales to businesses or companies that use it.