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Marketing 
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Partnership
25%
rise in customer loyalty
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The number one cloud-based Omnichannel software in Indonesia to improve your business growth
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Features
Enhance agent productivity and efficiency with Qontak customer service software
Efficiently manage customer inquiries and issues with advanced customer service solutions, ensuring proactive support and stronger relationships
- Optimize resource allocation by assigning ticket management
- Efficiently manage queries with omnichannel and AI-powered chatbots
- Measure agent effectiveness with a customizable dashboard
- Elevate service efficiency and customer experience with CSAT reports
Customer service software showcases elevated service quality and ROI
30%
reduction in customer churn
40%
reduction in support costs
Mekari Qontak customer service software to enhance your customer satisfaction instantly
Efficiently manage queries, track interactions, and offer proactive assistance using our customer service software’s features
Enhance customer service & support with leading AI chatbot technology
- Easy chatbot implementation, drag & drop settings with no coding required
- Provide customers with convenient, personalized, and timely assistance on all channels
- Automate CS and reduce operational costs using a conversational virtual assistant
Streamlining communication for enhanced engagement
- Easily access, update, and maintain customer information, fostering personalized interactions
- Optimize customer engagement and response time, facilitating efficient communication
- Stay organized and nurture relationships, facilitating easy access to key client information
Efficiently handle customer inquiries ensuring organized and timely resolutions
- Optimizes query tracking, ensuring prompt and organized support
- Empower your team to resolve tickets effectively, ensuring nothing slips through the cracks
- Optimize allocation and boost efficiency, providing a clear overview of ticket progression
Stay informed and focused on what matters
- Tailor insights to your business needs, visualizing data that matters most to you
- Present real-time analytics and KPIs in a format that suits your preferences
- Empower data-driven decision-making, configure data visualization to your liking
Enhance customer experiences across all channels
- Seamlessly connect interactions, providing a holistic view for enhanced engagement
- Streamline communication, enabling a consistent experience across various touchpoints
- Empower your team to provide personalized and cohesive interactions
Ensure no ticket goes unattended
- Maintain consistent support obligations. Utilize SLAs, workflows, and notifications to guarantee timely ticket resolution as per established deadlines.
- Enhance task distribution effectively. Implement auto routing and assignment protocols to direct tickets to agents based on their nature, channel, and priority.
- Stay constantly informed about metrics. Utilize comprehensive built-in or customizable dashboards and reports to monitor crucial indicators.
Offer assistance smoothly, without any hassle
- Streamline ticket management for faster solutions. Arrange tickets by status, priority, customer type, and due date, facilitating agents to address the most crucial tickets promptly.
- Unlock streamlined operations effortlessly. Empower agents to swiftly manage routine tasks, freeing time for addressing important customer inquiries with task management.
- Promote effective teamwork. Agents easily collaborate while offering support by mentioning colleagues in comments, feeds, and promptly sharing ticket notes or future utilization.
Learn how customer service software solves modern day problems in your business
Efficient query management
Handle customer inquiries systematically, ensuring prompt and accurate resolutions
Seamless omnichannel support
Interact across various platforms, offering consistent assistance irrespective of the communication channel
Resolve issues, strengthen bonds
Facilitate agent collaboration, sharing insights and resolving challenges collectively, enhancing efficiency
Trusted by 35,000+ business worldwide of all sizes
“With Qontak we can provide information quickly for incoming inquiries related to our programs.“
3x
growth in class registrants
“Qontak chatbot really helps our team in answering common questions, it can reduce our fatigue in answering questions outside of operating hours. So that our service is always on 24/7.”
2x
faster admin response time
“By using Qontak’s multiple WhatsApp agents, we can solve and help Selleri users if they have problems or questions, without the need to increase costs at manpower.”
25%
increase on monthly active users
What is customer service software?
Customer service software is a tool that helps organizations provide assistance and support to their customers. It aids in managing customer queries, resolving issues efficiently, and connecting customers with the right assistance at the right time. This software is designed to enhance customer satisfaction and streamline customer service processes.
Our customer service software is the right solution for businesses looking to improve customer satisfaction. This application has all the features you need to simplify customer service.
Generally, our customer service software is integrated with CRM software to support engagement and sales. In addition, this application opens other communication channels such as WhatsApp API, call center, and omnichannel.
What are CRM tools for customer service?
CRM tools for customer service refer to software applications that are part of Customer Relationship Management (CRM) systems.
These tools help businesses manage and improve customer interactions, inquiries, and support. They provide features to track customer interactions, record case details, and ensure timely and personalized support.
Mekari Qontak provides one of the best CRM tools that you can use for customer service purposes.
How to use CRM for customer service?
Use CRM for customer service by:
- Recording customer interactions and inquiries.
- Tracking the status and progress of customer cases.
- Providing personalized and efficient support.
- Analyzing customer data to identify trends and improve processes.
- Ensuring seamless communication among support teams.
What are 4 types of customer service?
The four types of customer service are:
- Self-service: Customers find answers through FAQs, knowledge bases, and online resources.
- Live assistance: Real-time support via phone, chat, or video conferencing.
- Automated service: Chatbots and automated systems provide instant responses.
- Field service: On-site support for complex technical issues or installations.
How does customer service software work?
Customer service software centralizes customer inquiries and information, making it easier for businesses to manage support interactions.
It unifies customer conversations and data from various channels and systems in one location, facilitating timely and effective responses.
Why businesses need customer service software?
Businesses need customer service software because of it:
- Organizes and manages customer inquiries for efficient handling.
- Provides prompt and personalized support, enhancing customer satisfaction.
- Enables seamless communication and collaboration among support teams.
- Offers insights for process improvement and customer satisfaction measurement through data analysis.
Does customer service software come with analytics and reporting?
Yes, customer service software often comes with analytics and reporting capabilities. These features allow businesses to measure and track key performance metrics, such as response times, resolution rates, customer satisfaction scores, and agent productivity.
Analytics and reporting tools provide valuable insights for optimizing customer service processes, identifying bottlenecks, and making data-driven decisions to improve overall performance.
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