CRM software (customer relationship management software) is a tool that is designed to help your organization offer your customers a unique and seamless experience, as well as build better relationships by providing a complete picture of all customer interactions, keeping track of your sales, organizing and prioritizing your opportunities, and facilitating collaboration between various teams.
Our CRM software can also be used for marketing and sales activities, to increase ease of communications, and thus build customer loyalty.
Mekari Qontak provides an end-to-end solution that connects multiple channels with a unified CRM system. Qontak’s CRM software also helps drive revenue growth, optimize productivity and improve customer service satisfaction.
A CRM system gives everyone — from sales, customer service, business development, recruiting, marketing, or any other line of business — a better way to manage the external interactions and relationships that drive success.
CRM software lets you store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns, all in one central location — and make information about every customer interaction available to anyone at your company who might need it.
Why do you need to use CRM software?
Help you identify, nurture, and follow up on quality leads
Help your team stay productive by defining and building efficient processes for your business
Accurate data from across your organization helps keep your decision makers informed
A CRM arms your team with all the historical data of a customer, as well information regarding similar issues faced by others
A CRM with a mobile app ensures that your team has access to important CRM data, no matter where they are
Arms your team with all the historical data of a customer, as well information regarding similar issues faced by others
How do I get started with CRM software?
The best way to fully understand how to use CRM software to organize and grow your business is to use one. Try Qontak’s CRM and sales and marketing automation software for free in a 14-day free trial. Get started here.