Mekari Qontak
Advanced CRM software technology

Increase business efficiency up to 75% with end-to-end CRM software

Accelerate sales and customer service with the best CRM application globally.

  • Instantly customizable software to meet any need
  • View and centralize 360 degree customer data and history
  • Instantly pull unlimited data from web and mobile application
  • Omnichannel integrations with social media & chat
  • Field sales monitoring equipped with offline capable live GPS

More than 3,500+ businesses globally use Mekari Qontak CRM software

Advantages of using CRM software for businesses

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Comprehensive reports

Access reports anytime and customise according to business needs

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Pipeline management

Create unlimited customized process pipelines to manage sales, tickets, and orders

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360 degree database

Centralize customer information from omnichannel with personalized profiles

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Multi-channel messaging

Automate customer service on multiple channels to serve all inquiries 24/7

Achieve unlimited potential with Qontak's CRM Software

Transform prospects into loyal customers and delight existing customers with exceptional customer service.

Stay relevant with customer needs

Stay relevant with customer needs

  • Automatically log all historical interactions with customers to build better relations
  • Personalize conversations to increase customers relationship and loyalty
  • Automatically save contacts from multiple channels with Omnichannel integration
Uncentralized customer data

Uncentralized customer data

  • Real time data unavailable resulting in performance declines
  • Disorganized data results in the inability to track performance and history
  • Human errors and inaccuracies as a result of manual entry processes

Automate your sales and customer service now

Make better business decisions with comprehensive insights

Mekari Qontak provides features to help you make effective business decisions more efficiently

Understanding customer activities has never been easier

  • Monitor all activities in one CRM software with more than 40 Sales and Customer Service report templates
  • Review employee performance and tasks in real-time to ensure seamless operations
  • Customize comprehensive reports for better business decision-making in the future
Understanding customer activities has never been easier

Operations are consistently interrupted due to data fragmentation

  • Hassle in switching applications while monitoring sales channels as a result of manual processes
  • Inconvenience in reviewing employee performance over many communication channels
  • Manual report generation and data recap from each channel increases risk of human error
Operations are consistently interrupted due to data fragmentation

Monitor your business operations efficiently with CRM software

Streamline 80% of sales and customer service

Organize orders and tickets into a single view on our CRM software tailored at each stage of your business

Manage customer orders without the risk of losing them

Manage customer orders without the risk of losing them

  • Kanban, drag & drop display makes it easy to check sales progress and customer service activity
  • Improve collaboration between teams on a centralised CRM software without switching apps to avoid miscommunication
  • Increase customer satisfaction by automatic ticket reminders and prioritizing expired orders
Unorganized data management increases the risk of customers loss

Unorganized data management increases the risk of customers loss

  • Manual recording of tickets and orders are difficult to organise and understand
  • Team collaboration difficult with multiple customer channels being managed on personal accounts and devices
  • Loss of customer loyalty due to the agents taking too long to handle many orders at once

No more repetitive and manual work

What is a CRM software?

CRM software (customer relationship management software) is a tool that is designed to help your organization offer your customers a unique and seamless experience, as well as build better relationships by providing a complete picture of all customer interactions, keeping track of your sales, organizing and prioritizing your opportunities, and facilitating collaboration between various teams.

Our CRM software can also be used for marketing and sales activities, to increase ease of communications, and thus build customer loyalty.

Mekari Qontak provides an end-to-end solution that connects multiple channels with a unified CRM system. Qontak’s CRM software also helps drive revenue growth, optimize productivity and improve customer service satisfaction.

A CRM system gives everyone — from sales, customer service, business development, recruiting, marketing, or any other line of business — a better way to manage the external interactions and relationships that drive success.

CRM software lets you store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns, all in one central location — and make information about every customer interaction available to anyone at your company who might need it.

  • Help you identify, nurture, and follow up on quality leads
  • Help your team stay productive by defining and building efficient processes for your business
  • Accurate data from across your organization helps keep your decision makers informed
  • A CRM arms your team with all the historical data of a customer, as well information regarding similar issues faced by others
  • A CRM with a mobile app ensures that your team has access to important CRM data, no matter where they are
  • Arms your team with all the historical data of a customer, as well information regarding similar issues faced by others

The best way to fully understand how to use CRM software to organize and grow your business is to use one. Try Qontak’s CRM and sales and marketing automation software for free in a 14-day free trial. Get started here.

Benefit of a CRM application is

  • Centralized database system: Used to collect, manage and store all customer related information, customer engagement and transaction history, and business as a whole
  • Opportunity management: Helping businesses to manage unmatched growth and demand, and create sales forecasts based on sales history
  • KPI Analysis: Able to track and measure the marketing campaigns that the business carries out across channels, as well as track customer-related analytics based on customer clicks and transactions
  • Contact management: Used by integrating email, documents, fax, tasks, and scheduling for individual accounts
  • Marketing automation: can help businesses focus on more important marketing tasks, such as customer re-engagement or personalization
  • Integration omnichannel: maximize performance and business workflows easily and effectively through the ability to integrate into various business systems

The purpose of implementing a CRM software is

  • CRM system can track the sales team and KPI (Key Performance Indicator)
  • Improve contact or database management
  • Can increase customer retention
  • Get customer satisfaction
  • CRM software can also help improve sales management
  • Improved sales management by sales CRM software will help increase your sales in the long term
  • Creating work efficiency
  • Creating good team collaboration through WhatsApp API integration
  • Get accurate reports and business analysis in real time
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