Omnichannel 
Customer Service 
Cloud Call Center 
CRM Software 
Chatbot Software 
Sales CRM 
Instagram API 
Customer Service 
Marketing 
Human Resources 
For operations team 
Partnership
Referral
27%
increase in overall sales revenue
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The number one cloud-based Omnichannel software in Indonesia to improve your business growth
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Features
Manage clients and close more deals with our flexible CRM software
Transform business dynamics with CRM software: seamless operations, personalized engagement, and strategic foresight.
- Efficient tracking and nurturing of customers for higher conversion rates
- Custom workflows that align with your unique business requirements
- Measure your sales and marketing efforts with a customizable dashboard
- Omnichannel integration for seamless customer experience
Engage customers like never before with CRM software, ushering in the new era of customer relationship
65%
increase in successful lead qualification
20%
decrease in sales cycles length
No matter your position, we've got you taken care of
SalesQuickly spot opportunities for revenue growth
Empower your sales team to be able to attain a comprehensive insight into their sales accomplishments, allowing speedier and more informed decision-making
- Robust sales forecasting feature to drive strategic decision-making for sustainable growth
- Deals management functionality allows seamless tracking, progression, and successful closure of deals
- Effortlessly organize and maintain your customer interactions with comprehensive contact management
- Personalize your workflow, ensuring it aligns with your business operations for seamless productivity
Customer ServiceRetain clients, conquer turnover
Efficiently review historical client interactions, track account status, and handle client projects with a CRM designed for cultivating enduring relationships
- Effectively track and manage your team’s tasks and activities, ensuring no opportunity is missed
- Craft an interactive overview of your business performance with a customizable dashboard
- Effortlessly organize and maintain your customer interactions with comprehensive contact management
- Design, implement, and refine processes to suit your business’s exact requirements with custom workflows
MarketingGain deep customer insights, enabling targeted campaigns
Empower your marketing team with CRM software, facilitating streamlined communication, improved lead nurturing, and seamless collaboration
- Efficiently capture, track, and nurture leads, ensuring no opportunity is missed
- Divide customer base into targeted segments, allowing tailored messaging and improved engagement
- Send personalized and timely emails to nurture leads, maintain customer relationships
- Tailor your CRM experience to match your unique processes, enhancing efficiency and alignment
IT & OpsBoost efficiency, enabling higher productivity
Utilize a unified platform to help increase all teams’ productivity. Integrate favorite tools into your workflows—ensuring better productivity
- Integrate with any data source to draw on holistic customer profiles for personalized service in the sales & CS team
- Centralize all sources of data for a single source of truth for all business stakeholders
- Maintain all customer interactions within one platform from all channels for seamless collaboration
- Adapt our CRM software to your specific needs using the workflow, optimizing processes and boosting collaboration
Mekari Qontak CRM software to boost your revenue growth instantly
Enable end-to-end experience from marketing, sales, and support with CRM software by designing and deploying different use cases through a unified platform
Stay on top of your sales pipeline
- Ensuring every interaction is logged for informed decision-making
- Effortlessly monitor the progress of sales leads, deals, and opportunities
- Enhance sales accountability and performance with GPS sales tracking
Streamlining communication for enhanced engagement
- Easily access, update, and maintain customer information, fostering personalized interactions
- Optimize customer engagement and response time, facilitating efficient communication
- Stay organized and nurture relationships, facilitating easy access to key client information
Navigate your sales journey seamlessly
- Track progress, manage opportunities, and forecast accurately
- Empower your sales team to close deals effectively, ensuring nothing slips through the cracks
- Optimize allocation and boost sales efficiency, providing a clear overview of deal progression
Stay informed and focused on what matters
- Tailor insights to your business needs, visualizing data that matters most to you
- Present real-time analytics and KPIs in a format that suits your preferences
- Empower data-driven decision-making, configure data visualization to your liking
Enhance customer experiences across all channels
- Seamlessly connect interactions, providing a holistic view for enhanced engagement
- Streamline communication, enabling a consistent experience across various touchpoints
- Empower your team to provide personalized and cohesive interactions
What is a CRM software?
CRM software is a tool that is designed to help your organization offer your customers a unique and seamless experience, as well as build better relationships by providing a complete picture of all customer interactions, keeping track of your sales, organizing and prioritizing your opportunities, and facilitating collaboration between various teams.
Our CRM software can also be used for marketing and sales activities to increase the ease of communications and thus build customer loyalty.
Why choose Mekari Qontak CRM?
Businesses use CRM software for several reasons:
- Improved customer relationships
- Streamlined sales processes
- Enhanced marketing effectiveness
- Better customer service
- Data-driven decision-making
Learn how CRM software solves modern day problems in your business
No more data silos, enhanced collaboration
Addresses data silos by centralizing customer information, fostering seamless collaboration and eliminating duplicate efforts
Smart decisions: CRM analytics cuts guesswork
Eliminate guesswork with our CRM’s data analytics, helping businesses make informed decisions by providing actionable insights
Resolve issues, strengthen bonds
Tackle customer dissatisfaction with our CRM’s customer service capabilities, providing better issue resolution and fostering improved relationships
Trusted by 35,000+ business worldwide of all sizes
“With Qontak we can provide information quickly for incoming inquiries related to our programs.“
3x
growth in class registrants
“Qontak chatbot really helps our team in answering common questions, it can reduce our fatigue in answering questions outside of operating hours. So that our service is always on 24/7.”
2x
faster admin response time
“By using Qontak’s multiple WhatsApp agents, we can solve and help Selleri users if they have problems or questions, without the need to increase costs at manpower.”
25%
increase on monthly active users
What does a CRM for business do?
A CRM (Customer Relationship Management) system is a tool that helps businesses manage and improve their relationships with customers.
It collects, stores, manages, and analyzes customer information, tracks customer interactions and sales processes, and automates parts of the sales process.
It’s used to understand and manage your relationships with prospects, leads, and customers so you can grow revenue more efficiently.
How a CRM works?
A CRM works by gathering and storing data related to customers. This includes contact information, sales history, service records, and more. After collecting and analyzing this data, the CRM system provides insights about customers, automates crucial business processes, and builds better customer relationships.
It also allows tracking every interaction with the company and collects information about the customer.
What are the benefits of CRM?
The benefits of a CRM system include:
- Centralizing Customer Data: It puts all your customers’ information in one place where all stakeholders can see it.
- Managing Communication: All communication, both internal (rep to rep) and external (rep to prospect), can be ordered through a CRM.
- Automating Data Entry: Your team can automate data entry tasks with a CRM.
- Increasing Customer Satisfaction: A properly deployed CRM system is a handy tool that tracks and manages all interactions and communication your reps have with prospects and customers.
What is the purpose of implementing CRM?
The purpose of implementing a CRM software are:
- RM system can track the sales team and KPI (Key Performance Indicator)
- Improve contact or database management
- Can increase customer retention
- Get customer satisfaction CRM software can also help improve sales management
- Improved sales management by sales CRM software will help increase your sales in the long term
- Creating work efficiency
- Creating good team collaboration through WhatsApp API integration
- Get accurate reports and business analysis in real time
Who is CRM software used for?
Various departments and roles use CRM software within a business, including sales, customer service, business development, recruiting, marketing, and more. It provides a better way to manage external interactions and relationships that drive success.
It enables these teams to store customer and prospect contact information, identify sales opportunities, record service issues, manage marketing campaigns, and make information about customer interactions available to relevant personnel.
How to choose CRM software?
When choosing a CRM tool for your business, consider the following:
- Identify Your Needs: Understand your business needs and consider your daily activities and sales processes.
- Check CRM Features and Tools: CRM software should include contact management, marketing automation, and lead tracking for monitoring marketing campaigns and sales activities.
- Request Demos: Request demos from various CRM vendors and have a list of questions ready. Take advantage of free trials and survey your team on their experiences.
- Review Customer Support Options: Contact each CRM provider to test responsiveness.
How do I get started with CRM software?
To get created with CRM software, you can follow these steps:
- Research and choose a CRM software that suits your business needs. One of the best is Qontak’s CRM Software.
- Sign up for a trial period or subscription.
- Import your existing customer data into the CRM system.
- Customize the CRM to match your workflow and processes.
- Train your team on how to use the CRM effectively.
- Start using by beginning managing interactions and data.
You can try Qontak’s CRM and sales and marketing automation software for a 14-day free trial. Get started here.
Supercharge your business with CRM software and seamless collaboration
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