Mekari Qontak
Cutting edge chatbot technology

Enhance service and sales with leading chatbot technology

Delight customers using an artificial intelligence system that automatically responds to every customer interaction. Use Mekari Qontak’s chatbots to level-up sales and services without coding.

  • Intuitive and friendly and interface
  • Implement 24-hour customer service
  • Save costs and earn more
  • Build trust and loyalty with users
  • Increase efficiency and productivity

More than 3,500+ businesses globally uses Mekari Qontak's chatbot technology

Benefits of our chatbot software

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Lead generation

Reach leads proactively using personalized chatbot greeting messages.

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Connect and create sales

Customize offers to recommend purchases relevant to customer needs.

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Simplify pipelines

Allow customers to easily purchase, book, or schedule meetings using our chatbot software.

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Optimized customer support

Consistent access to customer service across channels guarantee greater user satisfaction.

Engage with customers with our chatbot software

Drive business growth through better customer experience

Automated chatbot serves customers whenever needed

Automated chatbot serves customers whenever needed

  • Quickly respond from multiple channels: WhatsApp, Facebook, Instagram, Line, email, & more
  • Shorten resolution time of customer issues using visuals and our interactive chatbot software
  • Support your teams by helping them prioritise cases and personalise messages
Unsatisfied customers due to long and inadequate response times

Unsatisfied customers due to long and inadequate response times

  • Limited operating hours impede agents from providing quick and helpful responses
  • Prolonged problem-solving to customer issues create distress and mistrust
  • Impersonal template-based responses do not directly identify with real user problems

Never miss customer inquiries with our always-on chatbot

Automate repetitive and administrative processes

Increase customer service efficiency up to 80%

Increase your team's productivity without any hassle

  • Prioritise cases by providing automated chatbot responses to increase productivity
  • Automate messaging systems to send reminders, notifications, promotions and more
  • Create and customize chatbot software flows to build natural conversations with customers
Increase your team's productivity without any hassle

Chat is not distributed to agents efficiently and evenly

  • Agents are overwhelmed to manually answer every incoming customer message
  • Missed incoming customer messages due to too many overlapping messages
  • Manual message selections lead to human errors and missed chats
Chat is not distributed to agents efficiently and evenly

Personalise chatbot messages to solve customer problems more efficiently

Augment your team's performance and efficiency

Automate interactions for stronger customer loyalty

Serve customers better

Serve customers better

  • Create customized chatbot software flows to build natural conversations with customers
  • Increase efficiency of customer interactions by creating an intuitive chat menu that customers can choose from
  • Automate order and ticketing processes by sending product catalogues and initiating orders
Customer service disorientation

Customer service disorientation

  • Disorganised conversations experienced by agents with no centralised system creates more stress for customers
  • Repetitive queries create overwhelming work and low customer service productivity
  • Separated pipelines across several communication channels create hassle and inefficiency for agents to perform their best

Respond to all requests within seconds using Mekari Qontak's chatbot software

What is a chatbot software?

A chatbot software is a responsive robot powered by artificial intelligence (AI) on the WhatsApp Application. This chatbot AI is able to imitate human conversations in the form of text or voice messages.

Mekari Qontak is an official WhatsApp API partner that provides advanced technologies to suit your business needs. In addition to the chatbot software, chat channels are able to be integrated with other features such as call center applications, CRM software, and omnichannel systems in one dashboard.

  1. Sign up as a BSP for WhatsApp with Mekari Qontak
  2. Login to Mekari Qontak’s Chat Panel
  3. Provide the inquiry scenario and script
  4. Submit the customized conversation flow
  • Automated reminders and notifications to customers
  • Quick responses to customer complaints and inquiries
  • Simple sharing of product catalogues to customers
  • Submission of ticket status and completion updates
  • Easy collection of customer feedback
  • Pattern Matching: AI chatbot scans keywords and chooses responses with answers that best matches the keyword (based on a similar word pattern).
  • Decision-Making Tree: customers can easily choose their questions provided by the Chatbot App at the beginning of the conversation.
  • Natural Language: Bots can respond to customers, just like humans do.
  • Make customers feel valued by allowing them the opportunity to feel heard
  • Shortened response time to distressed customers can quickly ease tension
  • Good experiences increase chances of customer loyalty
  • Consistent positive communication increases sales and revenue
  • Improved workplace wellbeing by streamlining and prioritising agents
  • Better lead generation and data collection of interacting customers
WhatsApp Whatsapp sales