40%
increase in agents productivity
The number one cloud-based Omnichannel software in Indonesia to improve your business growth
Qontak software is the official partner of the global #1 ranked WhatsApp Business API that accelerates your sales and customer service.
An all-encompassing business phone system designed to serve sales and support teams, ensuring seamless integration and exceptional effectiveness.
increase in agents productivity
increase in first-contact resolution rates
reduction in IT maintenance costs
Monitor agent and team performance on a wallboard dashboard optimized for screen casting.
Provide instant and interactive responses for better customer satisfaction.
Meet your customers when intent is clear with personalized IVR and call routing.
Call center software is easily integrated with multiple apps such as Instagram, WhatsApp, Facebook and others. It’s easy to manage them.
Optimize scheduling, patient inquiries, and coordination, enhancing overall efficiency
Cloud call centers offer real-time support, enhancing customer interactions and satisfaction
Providing the ability to offer efficient and personalized customer support across all channels
Provide efficient assistance, fostering a positive learning experience and academic success
Call center software enhances customer interactions, resolving issues swiftly and boosting satisfaction
Efficient call routing and data access in call center software streamline operations, solving customer problems effectively
Integrating with CRM and multichannel support, call center software addresses challenges, fostering seamless customer experience
“With Qontak we can provide information quickly for incoming inquiries related to our programs.“
growth in class registrants
Call center software is a tool that helps manage customer relations through telephone calls efficiently. It includes features like Automatic Call Distribution (ACD), Interactive Voice Response (IVR), and routing agents, enhancing call center services.
Mekari Qontak provides one of the best call center software, easily integrated with other software to support customer service activity. Mekari Qontak’s cloud-based call center software is accessible anywhere, including smartphones and other portable devices.
Call center software is used by businesses and organizations that handle large customer calls. Customer service teams, support staff, and sales representatives often use this software to manage and handle phone interactions.
Yes, CRM systems are often used in call centers. CRM software allows call center agents to access customer information, history, and preferences, enabling personalized interactions and efficient issue resolution.
Integrating CRM with call center software ensures a seamless flow of customer data, enhances customer service, and provides agents with relevant information to deliver a more personalized and efficient experience.
Call center software offers several benefits, including:
To set up call center software, follow these steps:
Revolutionize your operations with cloud call center software – centralize data, boost collaboration, and drive growth through informed decisions