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71%
increase in customer engagement levels
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Features
Unlock chat power & convert your followers into sales with Instagram Messaging API
Elevate support and engagement through Instagram Messaging API. Direct, efficient, and dynamic conversations
- 24/7 AI-driven customer service to answer all customers queries any time
- Increase customer experience with personalize Instagram DMs
- Seamless support with access from unlimited devices and multiple agents
- Automated support with auto-assign inquiries to specific agents
Engage customers like never before with Instagram Messaging API, ushering in the new era of connection
58%
rise in overall customer satisfaction rates
85%
faster in customer issues resolution
Mekari Qontak Instagram Messaging API solutions to meet all of your customer engagement needs
Enable end-to-end conversational marketing, sales, and support experiences on Instagram by designing and deploying use cases through a unified platform
Accurately measure the return on investment (ROI)
- Enabling data-driven decisions for continuous improvement
- Provide a comprehensive view of customer interactions across all channels
- Identify pain points and enhance the overall customer experience
Comprehensive workflows for efficient issue resolution
- Allows smooth escalation of complex issues to specialized agents
- Handle customer inquiries and issues efficiently, reducing response times
- Create automation for customers inquiries directing them to specific agents
Increase customer satisfaction and experience with personalization
- Allows engaging customer experience tailored to their needs
- Gain feedback of each interaction for better evaluation and allocation
- Create automated and personalized replies for customers inquiries 24/7
Ensuring customers data is synchronized across all channels in real-time
- Enabling quicker issue resolution and improved customer satisfaction
- Access customer history and preferences, ensuring personalized and consistent interactions
- Centralizes customer data, providing a complete view of interactions across channels
What is Instagram Messaging API?
Instagram messaging API enables brands to connect with customers on their preferred messaging channel. The Messenger API for Instagram makes managing high volume of customer messages easier and helping to turn conversations into business outcome.
API Instagram is a digital tool designed to help businesses interact with their customers more efficiently. Integration with a sales software such as a CRM will streamline well-recorded customer data.
How to get access to Instagram Messaging API?
To get access to Instagram Messaging API, you must follow the three easy steps below:
1. Register to get a free trial here
2. Convert your Instagram Account into Instagram Professional Account
3. Connect your Facebook Page to your Instagram Account
4. Qontak will set up the integration and give the API access
Learn how Instagram Messaging API solves modern day problems in your business
Leads to revenue growth by harnessing the potential of Instagram
Create outstanding experiences on your Instagram, influencing sales via the strategic placement of your brand’s products
Amplify responsiveness and elevate the quality of customer interactions
Businesses can utilize the Instagram Messenger API to consolidate incoming messages from posts, stories, mentions, and direct messages into one control center
Cultivate confidence among customers and enhance their overall experience
Addressing customer inquiries promptly nurtures personalized rapport and bolsters lasting confidence
Trusted by 35,000+ business worldwide of all sizes
“With Qontak we can provide information quickly for incoming inquiries related to our programs.“
3x
growth in class registrants
“Qontak chatbot really helps our team in answering common questions, it can reduce our fatigue in answering questions outside of operating hours. So that our service is always on 24/7.”
2x
faster admin response time
“By using Qontak’s multiple WhatsApp agents, we can solve and help Selleri users if they have problems or questions, without the need to increase costs at manpower.”
25%
increase on monthly active users
Can I send messages with the Instagram API?
Yes, you can send messages using the Instagram API! The Messenger API for Instagram lets businesses chat with their customers through their preferred messaging app. By integrating with existing tools and data such as CRM and Omnichannel, Instagram’s Messenger API helps brands easily manage high volumes of customer messages.
On the other hand, this flexible integration with omnichannel can serve customers to move seamlessly between channels such as WhatsApp Business API, Facebook, Telegram, Line, Email, and others.
How the messenger API for Instagram work?
The Messenger API for Instagram acts like a bridge between your business and Instagram’s messaging system.
When a user sends a message to your Instagram Professional account, the message goes to your Instagram inbox and simultaneously sends a webhook notification to your business’s server.
Your server can then respond within 24 hours. You can add a tag to extend the conversation if more time is needed.
This way, your business can manage high volumes of customer messages and turn them into positive outcomes, making it easier to handle customer inquiries and engage with your audience.
What are the API limitation of instagram?
Instagram has rate limits on its APIs to prevent overuse and ensure fair access. The rate limits depend on the type of token used for requests, such as application or user access tokens.
For example, Graph API requests using an application access token are limited based on the number of unique daily active users. User access tokens are subject to a rolling one-hour window for call counts. If you exceed these limits, your requests will be throttled or fail until you are within the limit again.
What are the benefits of Instagram API?
The Instagram API offers benefits like:
- Media management
- Interaction with users
- Insights into performance
- Automation for improved customer service
- Real-time updates through webhooks
- Integration capabilities
- Efficient customer support using the Messenger API for Instagram.
These benefits enhance your social media presence and streamline your operations.
How to access Instagram Graph API?
To access the Instagram Graph API, you need to follow these steps:
- Register your application with Facebook and set up an Instagram Business or Creator Account.
- Use the OAuth 2.0 protocol to authenticate your application and obtain an access token.
- Make HTTP requests to the API using your access token to interact with Instagram data.
- Handle responses and errors in your application code.
- Be aware of rate limits and design your app to stay within those limits.
Is Instagram API free?
Certainly! The Instagram API is free to use when you become a developer with Facebook for Developers. Still, you need to follow their rules and guidelines. It’s free with some responsibility.
Alternatively, you can go for a simpler option: using the Instagram API from an official partner. Some partners offer different packages with fees that suit your business needs. For example, Mekari Qontak provides Instagram API packages starting at just US$55 per month.
Learn about Instagram API fees here.
Can I upgrade to the Instagram API?
You bet you can! If you’re already using an older version of the Instagram API, you can level up to the latest version.
You can upgrade to Instagram API by following these steps:
- Connect Instagram with the company’s internal applications, such as omnichannel with API integration, to get complete and comprehensive information.
- Streamline the Workflow with automation systems such as ‘quick reply’ and distribute DM messages fairly to the agents on duty.
- Improve customer experience through a personalized approach in every message sent, and reply to DM messages.
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