Turn users into loyal customers with Instagram API message automation

Examples of using the Instagram API for business are:

1. Quick Reply: respond automatically to customer messages (DM) with the Quick Reply.
2. Ice Breaker: it is easier for customers to get in touch with the company.
3. Message Filter: all messages can be categorized or marked, making it easier to filter them.
4. Chatbot: Answer all recurring customer questions (FAQs) automatically.
5. Agent Routing: distribute Instagram messages evenly and fairly to CS agents.
6. Analysis Report: reports regarding the number of messages received each day, the types of messages received, the number of new contacts received, and others.

1. Open the Instagram developer page.
2. Click on “Register Your Account.”
3. Fill out the form and press the Register button.
4. Contact the client’s manager.
5. Click on “Manage” in your application block.
6. Copy and save your credentials: client ID and client secret.

Following are the advantages and advantages of using the Instagram Messenger API:

• Can serve customers 24 hours non-stop with an Instagram chat bot that is able to provide automatic responses in seconds
• Improve customer experience by sending autoresponder bot Instagram direct messages according to frequently asked questions or requests from customers
• Guaranteed security with an end-to-end encryption system ensures that all conversations can only be accessed by interacting businesses and customers
• Flexible integration with omnichannel that can serve customers move seamlessly between channels such as WhatsApp business API, Facebook, Telegram, Line, Email, and others
• Personalize customer messages that can be used as insights to better understand customers
• Integration with the CRM system so that it automatically saves databases and DM conversation history with customers
• Save money compared to having to hire multiple teams to do sales reports and analysis on the Instagram shop and conversations
• Make it easy for customers to shop directly from the Instagram shop platform

The Instagram messenger API was launched with the aim of helping businesses improve customer satisfaction and experience. This is based on the results of Facebook and BCG research which state that 91% of respondents admit to using Facebook products, such as Instagram and WhatsApp. Where most of them like to talk via chat applications. Another feature of the IG API is integration with other applications ensuring businesses will not miss any conversations with customers. Because all business channels such as Instagram, WhatsApp and others are connected to each other.

No, it can’t. The API Instagram was created specifically for companies or businesses that use Instagram as a medium to communicate with their customers. Therefore, the account registered for the Instagram API is also an Instagram Business account (Professional Account).

The Instagram API allows businesses and creators to manage their presence on Instagram. The API can be used to publish content, manage and reply to comments, identify content that has been @mentioned by other Instagram users, discover hashtagged content, and get basic metadata and metrics about other Instagram businesses and creators.

This API is intended for Instagram businesses and creators who need insight into, and complete control over, all of their social media interactions. If you’re building an app for consumers, or you just need to get basic profile information, photos, and videos of app users, consider Instagram’s Basic View API instead.

Here’s a step-by-step guide to obtaining Instagram API:

1. Create an Instagram Developer Account
2. Generate an Access Token
3. Join the Official Instagram API Business Partner

There is no fee to use the Instagram API. But you must first register and be granted access by Instagram.

Meanwhile, to gain access to the Instagram API, you must first create a developer account and submit your application for review. In addition, you must also comply with Instagram API terms and conditions to be approved.

Apart from creating applications, you can use the Instagram API by joining Instagram’s official business partner. They will register your company for Instagram API.

There are various fees for the Instagram API. Usually, the price is divided into several packages that are tailored to the needs of the company.

For example, Mekari Qontak offers affordable Instagram API prices with four package options (Starters, Pro, Business and Enterprise. Prices for Starters packages start at IDR 749,000.

Learn about Instagram API fees here.

Yes, you can. You can upgrade to Instagram API by these steps:

• Connect Instagram with the company’s internal applications to get complete and comprehensive information.
• Streamline the Workflow with automation systems such as ‘quick reply’, as well as distribute DM messages fairly to the agents on duty.
• Improve customer experience through a personalized approach in every message sent, and reply to DM messages

Steps to get the Instagram API as follows are

1. Make sure you have access as an Admin Role on your business Facebook Page;
2. Switch to an Instagram Business account (Professional Account);
3. Connect a Facebook Page with your Instagram Business account;
4. Register your Instagram Business account with an Official Instagram API Partner in Indonesia;
5. An Authorized Partner will Set up Instagram API for your business;
6. The Instagram API is ready to use and works with other business apps.