What are the advantages of Omnichannel CRM?

<span data-sheets-value="{"1":2,"2":"- Increase customer retention\n- Boost customer satisfaction\n- Improve customer service quality\n- Create better work efficiency\n- Build better team collaboration\n- Get accurate business reports and analysis in real-time"}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">Increase customer retention <span data-sheets-value="{"1":2,"2":"- Increase customer retention\n- Boost customer satisfaction\n- Improve customer service quality\n- Create better work efficiency\n- Build better team collaboration\n- Get accurate business reports and analysis in real-time"}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">Boost customer satisfaction <span data-sheets-value="{"1":2,"2":"- Increase customer retention\n- Boost customer satisfaction\n- Improve customer service quality\n- Create better work efficiency\n- Build better team collaboration\n- Get accurate business reports and analysis in real-time"}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">Improve customer service quality <span data-sheets-value="{"1":2,"2":"- Increase customer retention\n- Boost customer satisfaction\n- Improve customer service quality\n- Create better work efficiency\n- Build better team collaboration\n- Get accurate business reports and analysis in real-time"}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">Create better work efficiency <span data-sheets-value="{"1":2,"2":"- Increase customer retention\n- Boost customer satisfaction\n- Improve customer service quality\n- Create better work efficiency\n- Build better team collaboration\n- Get accurate business reports and analysis in real-time"}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">Build better team collaboration <span data-sheets-value="{"1":2,"2":"- Increase customer retention\n- Boost customer satisfaction\n- Improve customer service quality\n- Create better work efficiency\n- Build better team collaboration\n- Get accurate business reports and analysis in real-time"}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">Get accurate business reports and analysis in real-time

What are the features of an Omnichannel CRM?

<span data-sheets-value="{"1":2,"2":"- 360° View Analysis Report\n- Omnichannel chat (WhatsApp, Instagram, Email, and more)\n- Mobile app access\n- AI chatbot solutions and implementation\n- Integrate with other supporting applications\n- Task management and KPI tracking"}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">360° View Analysis Report <span data-sheets-value="{"1":2,"2":"- 360° View Analysis Report\n- Omnichannel chat (WhatsApp, Instagram, Email, and more)\n- Mobile app access\n- AI chatbot solutions and implementation\n- Integrate with other supporting applications\n- Task management and KPI tracking"}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}"> Omnichannel chat (WhatsApp, Instagram, Email, and more) <span data-sheets-value="{"1":2,"2":"- 360° View Analysis Report\n- Omnichannel chat (WhatsApp, Instagram, Email, and more)\n- Mobile app access\n- AI chatbot solutions and implementation\n- Integrate with other supporting applications\n- Task management and KPI tracking"}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">Mobile app access <span data-sheets-value="{"1":2,"2":"- 360° View Analysis Report\n- Omnichannel chat (WhatsApp, Instagram, Email, and more)\n- Mobile app access\n- AI chatbot solutions and implementation\n- Integrate with other supporting applications\n- Task management and KPI tracking"}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">AI chatbot solutions and implementation Cloud-based call center software to manage incoming and outgoing call services <span data-sheets-value="{"1":2,"2":"- 360° View Analysis Report\n- Omnichannel chat (WhatsApp, Instagram, Email, and more)\n- Mobile app access\n- AI chatbot solutions and implementation\n- Integrate with other supporting applications\n- Task management and KPI tracking"}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">Integrate with other supporting applications <span data-sheets-value="{"1":2,"2":"- 360° View Analysis Report\n- Omnichannel chat (WhatsApp, Instagram, Email, and more)\n- Mobile app access\n- AI chatbot solutions and implementation\n- Integrate with other supporting applications\n- Task management and KPI tracking"}" data-sheets-userformat="{"2":13185,"3":{"1":0},"10":0,"11":4,"12":0,"15":"Calibri","16":10}">Task management and KPI tracking

The ultimate CRM for customer service

Enhance customer satisfaction with accelerated team productivity

Manage and monitor all CS-related issues, and solve recurring complaints automatically from one dashboard

Integrate chat, social media & major communication channels effortlessly
Generate and handle customer tickets automatically
Respond to customer messages and calls automatically
Call using VOIP telephony technology anywhere, anytime
Complete customer service solutions at an affordable price

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Customer Service Challenges without Omnichannel CRM

Manual recording of complaints

Agents must record all incoming complaints manually with the risk of human errors and miscommunication

Disappointed customers

Long waiting time for customer service responses create distress for confused and unhappy customers

Incoherent complaint handling

Due to decentralized and uncoordinated platforms, customers are forced to repeat their complaints to multiple agents

Delight customers with an integrated CRM designed for customer service

Customize your CRM software with our advanced end-to-end platform to increase team productivity and customer satisfaction

Unify customer experience across channels

Quickly respond from multiple channels such as WhatsApp, Facebook, Instagram, Line, Telegram email, and more
Comprehensively monitor CS team performance, from response times to customer satisfaction score metrics
Automate every interaction using chatbots along with scheduled & personalized WhatsApp messages

Limited metric tracking and unhappy customers

Separated customer service channels make it difficult for agents to respond fast and consistent
Unable to monitor CS teams' performance or measure their improvements accurately
Limited interaction time, as agents are only available during operating hours

Increase customer satisfaction with the best CRM software

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Improve customer service efficiency up to more than 80%

Conveniently customize a business dashboard while managing all tickets and processes in a unified system

Streamline your workflows

Easily drag and drop all active tickets or deals within one simple CRM system
Shorten resolution time by assigning available agents automatically
Eliminate missed tickets by prioritizing them according to the urgency that comes with automatic reminders

Unsatisfied customers churn due to poor customer service

Customers feel neglected and misunderstood as a result of repetitive and unhelpful service
Long waiting times for real agent responses promote disatisfaction from customers
Customers turn to competitors without a chance for customer service agents to confront issues

Build strong customer service and achieve customer satisfaction

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What is an Omnichannel CRM for customer service?

An Omnichannel CRM is an application that makes it easier for customer service teams to collect, manage, respond to, and report requests from customers.

This customer service software is the right solution for businesses to improve their customer service quality. This application is equipped with complete features for businesses to serve customers easier.

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Increase customer retention
Boost customer satisfaction
Improve customer service quality
Create better work efficiency
Build better team collaboration
Get accurate business reports and analysis in real-time

360° View Analysis Report
Omnichannel chat (WhatsApp, Instagram, Email, and more)
Mobile app access
AI chatbot solutions and implementation
Cloud-based call center software to manage incoming and outgoing call services
Integrate with other supporting applications
Task management and KPI tracking

Grow your business faster with Mekari Qontak

Get more done without compromising accuracy or speed with Mekari Qontak’s Omnichannel CRM solutions used by thousands of businesses.

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