Mekari Qontak

Customer Service

Mekari Qontak

What is Call Centre: A Complete Guide

Have you ever called a customer service number and been connected to an agent who helps you with your inquiry… Read more

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Customer Feedback 101: A Comprehensive Guide

As a business owner or manager, you know that customer satisfaction is key to success. But how do you know… Read more

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Automatic Call Distribution (ACD): What It Is and How It Works

When calling customer service, are you tired of long wait times and being transferred to multiple agents? Automatic Call Distribution… Read more

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Understanding Customer Satisfaction Score (CSAT): An Overview

Customer satisfaction is essential for any business, as it indicates how well a company meets its customers’ expectations. One way… Read more

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Understanding WhatsApp CRM: What it is and Why You Need it

Are you looking for a way to improve your customer experience and drive sales? Look no further than WhatsApp CRM.… Read more

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Understanding Customer Experience: An Easy Guide

Customer experience (CX) refers to a customer’s overall perception of a company, from the moment they first interact with it… Read more

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What is Omnichannel Customer Service: Definition, Benefits, Strategy, and Examples

Today’s customers expect to be able to engage with a company through various channels, at any time and from any… Read more

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The 10 Best Call Center Software for Business 2023

Efficient communication is the foundation of a successful business, and call center software plays a crucial role in enabling organizations… Read more

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Understanding What is IP PBX and How it Works

The world of business communication is constantly evolving, and traditional PBX systems can’t keep up. That’s where IP PBX comes… Read more

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Customer Complaints: 11 Ways to Handle Complaints

Dealing with customer complaints can be daunting, but it’s an essential aspect of running a business. By addressing customer complaints… Read more

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Customer Satisfaction: What to Know and How to Measure It!

Is your business experiencing a decline in customer retention? It could be due to a lack of customer satisfaction. Customer… Read more

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How to Increase Customer Satisfaction? – A Guide

In today’s competitive market, it’s more important than ever to focus on customer satisfaction and learn how to increase customer… Read more


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