Omnichannel
CRM Software
Sales CRM
Customer Service
WhatsApp Business API
Instagram API
Cloud Call Center
Chatbot WhatsApp
Education 
Financial 
Healthcare 
Tour & Travel 
Hospitality 
Logistics 
FMCG 
Retail 
Information Technology 
Outsourcing 
Marketing 
Human Resources 
For operations team 
Mobile Omnichannel CRM
Pipeline Management
Data Access Hierarchy
Open API
Partnership
Referral
Low time efficiency on operations
Administrative tasks handled by sales team reduces time efficiency and productivity
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Features
Supercharge team productivity by 75% with Qontak CRM
Facilitate the sales team by automating repetitive tasks and tracking field activity and achievements in real-time
- Easy Task automation based on specific triggers
- Automatically record customer journey and history
- Route Tracking of sales rep on a daily basis in real-time
- View top performers from a leaderboard and percentage basis
Grow with other 3,500+ businesses in Indonesia
Problems sales team encounter without the omnichannel CRM
Lack of Real time data updatesManual Reporting managed by Sales Team
Low collaboration rateLack of a centralized platform for collaboration resulting in low productivity & collaboration
Easily track your sales health
Monitor the most important sales KPIs; new leads, deals in the pipeline, and volume by location to get a complete picture of your essential sales figures
No Task left behind
- Highly customizable centralized database accesible to each individual according to hierarchy
- Integrated Dashboard to track all sales activity , conversations, deal status and more
- Create automatic reminders based on triggers to remind ongoing tasks and deals
Lower team productivity
- Leads data and sales channel are scattered making it challenging for sales to follow up
- Journey of the customers are not recorded and unclear
- no clear view of the sales pipelines as well as lack of information of its stages
Increase sales without missing opportunities
Get accurate analysis for better team performance
Boost accountability through real-time visibility into the field with geo-based sales rep tracking
Automatically Track and record all sales team activity
- View sales reps real-time location, activity, and status on an easy map view
- Sales reps can collect any data: notes, tasks, customer signatures, and even orders
- All data from several business channels are automatically synchronized
Automate sales operations with smart workflows
- Difficulty in monitoring individual agent locations due to technological limitations
- No real-time reports due to sales team needs to manually update it
- Risk of having sales team fake their activities and compromise the performance reports
Automate sales operations using smart workflows
What is the best CRM software for sales teams?
The Omnichannel CRM is the software to simplify sales processes through automation. This lightens the load for the sales team by automatic recording of repetitive tasks, sales tracking, report generation, inventory management and more.
Additionally, the best CRM software for sales can support marketing strategies such as brand strengthening and campaign development according to new and existing trends.
What are the benefits of using the Omnichannel CRM?
- Better retention levels
- Increase sales revenue
- Improve customer satisfaction and loyalty
- Get more referrals and reviews
- Boost efficiency and productivity
- Automate sales operations with smart workflows in Sales CRM
- Automate customer data collection and management
- Connect offline and online experience
- Enhance brand recall and image
- Significantly raise sales and revenue targets
What are the important features of the Omnichannel CRM?
- 360 view and analysis reports
- Task management and KPI tracking
- Omnichannel chat feature (WhatsApp API, Instagram API, Email and more)
- Live GPS tracking
- Mobile application accessibility
- Document automation
- Integration with other sales-supporting software
How do businesses use the Omnichannel CRM for the sales team?
When a customer is interested in the marketing content displayed on your company’s Instagram account, customers are directed to the company website for more information. The Omnichannel displays a direct link to the website for customers to click directly from Instagram without having to open a browser. Similar features are available for other channels.
All customer activity will be stored automatically within the CRM. Information on customer activity can be used to analyze for insights on customer needs, as well as to design better marketing strategies in the future.
Grow your business faster with Mekari Qontak
Do more without compromising on accuracy and speed through various business solutions provided by Mekari, used by thousands of other businesses across sectors.
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