Omnichannel
CRM Software
Sales CRM
Customer Service
WhatsApp Business API
Instagram API
Cloud Call Center
Chatbot WhatsApp
Education 
Financial 
Healthcare 
Tour & Travel 
Hospitality 
Logistics 
FMCG 
Retail 
Information Technology 
Outsourcing 
Marketing 
Human Resources 
For operations team 
Mobile Omnichannel CRM
Pipeline Management
Data Access Hierarchy
Open API
Partnership
Referral
Unintegrated channels
Many chats from different channels makes it a hassle to handle leads quickly.
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Features
Supercharge the results of your marketing campaigns with omnichannel CRM
Effectively automate processes in marketing with Omnichannel CRM application
- Automatically collect market data for greater relevancy
- Gain a wider reach of customers with integration to the omnichannel
- Gain a wide view of market trends in order to create targeted promotions
- Send unlimited promotional messages through WhatsApp broadcast
Grow with 3500+ other businesses in Indonesia
Challenges without the omnichannel CRM
No leads historyNo database can be used to gain perspective related to leads and customers.
No real time reportsUnable to find real time reports & metrics which could potentially be used for further improvements.
No leads automation
Manage and monitor all lead generation to determine next best marketing steps
Well-recorded leads funneling
- Modify the customers journey based off on all activites and stages of customer deals.
- Gain analysis in real-time from several different teams handling leads at the same stage
- Boost Team productivity and collaboration through better organization & task allocation.
No historic recordings of leads
- No view of the customer journey to understand customer activity
- Analysis are not obtainable in real-time as there is no supportive system
- The division of tasks becomes confusing because it has to be done manually
Move towards marketing automation
Reach more leads and customers
Integrate all channels for holistic automation of marketing and business operations
Easy, flexible, and safe promotion activities
- Easily connect and manage all marketing channels into one platform without hassle
- Increase brand trusts through certified WhatsApp and blast messages
- Analyze and Create complete real time delivery status reports and customer activity for better decision making
Limited promotions due to limited quota
- A hassle to switch applications to access several different business accounts
- Limited WhatsApp broadcast messaging which also risks getting blocked by system
- No real-time delivery report status and customer activity
Improve your marketing campaigns easily
What is the Omnichannel CRM for Marketing teams?
Omnichannel CRM is an application that can simplify marketing processes, by storing customer data, creating campaigns through WhatsApp broadcast, marketing-activity visualization and many more.
Additionally, this CRM software supports marketing development strategies particularly for branding, or other marketing plans relevant to current trends.
What are the benefits of the Omnichannel CRM for Marketing teams?
- Obtain greater client retention
- Increase revenue
- Better customer satisfaction and loyalty
- Gain more referrals and recommendations
- Improve efficiency and productivity
- Automatically collect and manage user data
- Connect online and offline customer purchasing experience
- Improve brand recall and brand image
- Push more sales to gain significant profit increase
What are the features of the Omnichannel CRM for Marketing teams?
- 360 View and Analysis Report
- Task Management and KPI Tracking
- Omnichannel chat (WhatsApp API, Instagram API, email, and more)
- Mobile app accessibility
- Document automation
- Integrate with other supportive apps
What is an example of the Omnichannel CRM for Marketing teams?
Businesses are now able to send mass broadcast messages to thousands of contacts at once through WhatsApp. This particular communication channel has the highest of being read by leads compared to other social media applications.
Additionally, when customers respond, the chatbot will respond according to triggers. This interaction will be stored automatically within the CRM.
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